General Information and Registration
We can generally accept an unlimited number of visually or mobility-impaired passengers travelling with a companion or attendant. For safety reasons, we can only accept a limited number of visually or mobility-impaired persons travelling without a companion or attendant. The actual number of persons depends on the aircraft type. We ask that visually or mobility-impaired persons who wish to travel without a companion or attendant please contact our Special Reservations staff as far in advance as possible.
If you are a passenger with a mobility impairment, please note: If you are unable to cover distances alone on the ground or in the airplane, then you can only travel without a companion or attendant if: the entire trip takes no more than 14 hours, you have been prepared by your physician for an extended flight, and you agree to accept restrictions with respect to meals/beverages. This also applies with regard to the distance from the seat to the lavatory (see Courtesy Wheelchairs and Wheelchair Transportation).
If our Medical Service does not believe that an escort is required, then only a limited number of passengers with special disabilities may travel on a flight without a suitably qualified attendant.