Info Service

Tarmac Delay Plan

Contingency Plan for Lengthy Tarmac Delays at U.S. Airports

For international flights that depart from or arrive at a U.S. airport, Condor Flugdienst GmbH has established a Contingency Plan for Lengthy Tarmac Delay.
In the event that you are on a flight operated by one of Condor's codeshare partners, the tarmac delay contingency plan of the carrier operating your flight will apply in the event of a tarmac delay.

In the unlikely event of a lengthy onboard delay prior to takeoff or upon landing, our Operations Coordination Center will coordinate with the Pilot-in-command,the local Airport Operations Team, and authorities at the airport to fulfill our plan.Onboard delays are situations which Condor always tries to avoid. However, sometimes weather, gate-space limitations, visibility, airport conditions, mechanical issues, Air Traffic Control requirements, or other uncontrollable circumstances cause unavoidable ground delays.

For international flights covered by this Plan that depart from or arrive at a U.S. airport, Condor Flugdienst GmbH will not permit an aircraft to remain on the tarmac for more than four hours before allowing passengers to deplane, unless:

  • The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
  • Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.

Passenger services during a lengthy onboard ground delay

For all flights, Condor Flugdienst GmbH will provide passengers with adequate food and potable water no later than two (2) hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pilot in command determines that safety or security considerations preclude such service.

The passengers will receive notifications every 30 minutes that they may deplane, if this is actually possible. 

For all flights, Condor Flugdienst GmbH will ensure that operable lavatory facilities will remain available while the aircraft remains on the tarmac. Condor Flugdienst GmbH will also ensure adequate medical attention is available, if needed.

The passengers will receive notifications regarding the status of the delay every 30 minutes, including reasons for the delay, if known.

Resources

Condor Flugdienst GmbH has taken steps to ensure that sufficient resources are available to implement this contingency plan for lengthy tarmac delays, when necessary.

Coordination

Condor Flugdienst GmbH has also coordinated this contingency plan for lengthy tarmac delays with the local airport authorities, Customs and Border Protection (CBP) and the Transportation Security Administration (TSA) for all applicable airports it serves as well as all applicable U.S. airports authorized by Condor Flugdienst GmbH in case of diversion.