Medical equipment, supplies and medication

We recommend you pre-book the complimentary assistance or service that you need as early as possible and no less than 48 hours before your flight. This will ensure that everything can be arranged to create a smooth journey.

Please note that if you pre-book the special assistance for your outward flight, arrangements will also be booked for your return flight, provided that you are travelling with the same carrier.

Information on how to book your assistance and contact our dedicated special assistance team can be found here. We'll send you written confirmation of your special assistance booking once it has been completed.

Please note that this service can only be booked for flights with a Condor flight number starting with “DE”. For all other flights, please contact the airline concerned.

You’ll also need to be at the airport on the day of your flight in good time – at least three hours for long-haul and two hours for short-haul – to reach your departure gate for priority boarding.

Before you travel we would kindly ask you to study the guidelines below to make sure your journey goes as smoothly as possible.

• We recommend that you carry enough medical supplies to cover use in-flight, plus sufficient for 2-3 days use upon arrival. The remainder should be packed in the hold. As we are a leisure airline we are happy to transport medication free of charge for a regular holiday of 2 to 3 weeks.
• Please carry a letter from your GP confirming the name and type of medication being carried, with prescribed doses. The letter should state what the medication is for and any other medical items required. For example, syringes or EpiPens, that might otherwise be questioned by local security or customs.
• The medication should be in its original packaging, clearly pharmaceutically labelled identifying it as prescribed and belonging to you.

• It is advisable to obtain a repeat prescription from your GP and take this with you when you travel abroad so that medication can be replaced in event of loss, damage or having insufficient supplies.
• Please be aware that some medication may contain ingredients that are considered illegal in other countries. We recommend that you check with the Embassy of the country you’re going to. It’s your responsibility to ensure medication is not prohibited in your final destination.
• Please note that dietary items (e.g. gluten free products) are not considered as medication.

Just to let you know we do not have any facilities on board to store medication if it has to be kept at a specific temperature. Please discuss alternative arrangements with your GP before you travel.

The carriage of needles and syringes is permitted on-board for the treatment or control of medical conditions. However, you must also carry supporting documentation in the form of either:

• A letter from your GP confirming the type of medication and what it is for. Or,
• If you do not have a GP's letter, the medication must have a printed pharmaceutical label identifying it as prescribed and belonging to you

The amount of liquid medication permitted in your hand luggage is regulated by the state and the authorisation of liquid medication by the respective security authorities depends on the departure, transit and destination country.

The German Federal Police (Bundespolizei) is responsible for the authorisation of liquid medication in Germany. You can find more information on the Bundespolizei website at: www.bundespolizei.de.

Transportation of your dialysis machine is free of charge. Based on safety regulations, the dimension and weight limitations for hand luggage also apply to medical equipment. If your dialysis machine exceeds these limitations, please organise suitable packaging so that it can be transported as checked baggage. To register your dialysis machine, please provide us with the following information:

• Make and model
• Weight and dimensions (length, height and width)

You are permitted to take a sufficient amount of dialysis liquid with you for free. Please ensure that the liquid required for your holiday is sent directly to your hotel/accommodation.

Transportation of your CPAP machine is free of charge. Based on safety regulations, the dimension and weight limitations for hand luggage also apply to medical equipment. If your CPAP machine exceeds these limitations, please organise suitable packaging so that it can be transported as checked baggage. To register your CPAP machine, please provide us with the following information:

• Make and model
• Weight and dimensions (length, height and width)

If you wish to use the device during the flight, please note that there is no electrical socket and the device can only be operated with batteries. In addition, a certificate of fitness to fly is required for use on board. 

The medical clearance form must be completed for this purpose. Please send the completed and signed medical form no earlier than 3 months and no later than 48 hours before your outbound flight by using our online form.

Unfortunately we don’t allow customers to travel with their own oxygen cylinder containing gaseous or liquid oxygen.

You may, however, bring a portable oxygen concentrator on board your flight.