Our goal is to ensure that our guests feel completely comfortable and that we offer them an exceptional travel experience. Specific regulations and accomodations apply to the services provided to customers with disabilities on a flight between USA and Europe. For any kind of feedback please use the link to the contact form.
Condor is obligated to adhere to the Airline Passengers with Disabilities Bill of Rights established by the U.S. Department of Transportation (DOT).
If you encounter problems during your Condor flights then please ask a member of the cabin crew for information on how to contact a Complaint Resolution Official. Our CRO’s are specially trained in sensitivity and awareness as well as the applicable Federal Aviation Administration (FAA), U.S. Department of Transportation (DOT), Air Carrier Access Act (ACAA) and Americans with Disabilities Act (ADA) regulations and legislation. They are available during operating hours at all of our airport locations, either in person or over the phone, and will be able to respond to your concerns.
Any customer who believes that Condor Flugdienst GmbH has violated any provision of Title 14, Code of Federal Regulations, Part 382, may file a formal complaint under the applicable procedures of 14 CFR Part 382.65 at the following address:
Aviation Consumer Protection Division
Attn: C-75-D
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, D.C. 205090
Tel: (+1) 202-366-2220
Website: transportation.gov/airconsumer
