Special Assistance
Injuries and conditions
Your comfort on board is really important to us so we want to make sure you're fit to fly before you travel. Please find here the requirements for you to be able to fly safely on Condor flights.
You must also be able to use a regular seat in an upright position in your booked cabin/class. If necessary you can upgrade your cabin/class or purchase one or two extra seats if you require them due to a medical reason or your physical condition.
On the day of departure you’ll need to be at the airport in good time – at least three hours for long-haul and two hours for short-haul – to make sure you reach the departure gate for priority boarding.
Pregnancy and Babies
Confirmation of Fit to Fly required
If you are travelling between the 29th and 36th week of pregnancy (32nd week for multiple pregnancies) at the time of your return flight, we require a written confirmation from your doctor that you are fit to fly.
Please note that we only accept our own medical form ( MEDIF A). This form must be completed and signed by your doctor. It must not be older than 10 days at the time of your planned departure and is also valid for the return flight, regardless of when this takes place. Please carry the medical form and a document confirming the expected date of delivery with you during your travel. Submit the form as soon as possible but no later than 48 hours before your outbound flight by using our online form. Please carry the medical form and a document confirming the expected date of delivery with you during your travel.
Fractures / Plaster Casts
You have recently suffered a fracture? Here are some things to keep in mind:
- You must be able to sit in a passenger seat with the backrest upright in the booking class you have booked.
- You may travel with a plaster splint or backslap type if your fracture is more than 48 hours old.
- With a maximum flight duration of up to two hours, you can travel with a plaster splint or a backslap type as early as 24 hours after the fracture.
- With a round plaster (closed all around) you are allowed to travel from the 8th day after the break.
Please note that in the case of a fresh fracture the air in the cast can expand in the aircraft due to the cabin pressure. This, together with the swelling of the injury, can cause severe pain and further damage the bone.
Please note that for your own safety you are not allowed to begin your journey if one of the listed criteria does not apply to you. If you need a transfer or cancellation for these reasons, please contact us as soon as possible.
Respiratory diseases
Confirmation of Fit to Fly required
If one or more of the following conditions apply to you then we would require written confirmation from your doctor that you are fit to fly:
- Your condition is unclear and/or complications are to be expected
- You require additional oxygen
- If a medical device has to be used during your flight
- You are taking a portable oxygen concentrator with you
- Your condition is severe
Please note that we only accept our own medical form.
Please send a completed and signed medical form no earlier than 3 months and no later than 48 hours before your outbound flight by using our online form.
Surgery and injuries
Confirmation of Fit to Fly required
If one or more of the following conditions apply to you then you will require written confirmation from your doctor that you are fit to fly:
- Your surgery is more than 2 but not more than 6 weeks ago
- Your condition is unclear and/or complications are to be expected
- Your Hemoglobin level is more than 9,5 gm/dl but not more than 12gm/dl
- Minimally invasive surgery: Surgery has taken place and is in between the 2nd week up to end of the 6th week.
- Neuro-/Thorax-/Abdominal surgery: Surgery has taken place and is in between the 5th week up to end of the 3rd month.
Please note that we only accept our own medical form.
Please send the completed and signed medical form no earlier than the 3 month, and not later than 48 hours before your outbound flight by using our online form.
Cardiovascular diseases
Confirmation of Fit to Fly required
If one or more of the following criteria apply you are only allowed to board your flight with a written confirmation of your fitness to fly from your doctor:
- Your condition is more than 5 days but not more than 3 month ago
- Your condition is unclear and/or complications are to be expected
- Your condition is severe
- Heart attack: From beginning of 5th week up to end of 3rd month
- Stroke: From beginning of 5th week up to the end of 2nd month
- Embolism: From the 5th week up to end of 3rd month
- Thrombosis / Deep Vein Thrombosis: From the 6th day up to end of 4th week and only with a thrombosis prophylaxis and stockings
Please note that we only accept our own medical form.
Please send the fully filled and signed medical form not earlier than 3 month and not later than 48 hours before initial flight by using our online form.
Infectious diseases
You are only allowed to travel on board a Condor flight if the disease is no longer infectious.
Please carry a letter from your doctor to confirm that you are no longer infectious.
Convulsions / epilepsy
If the following conditions apply to you then no further action is required for you to be able to travel:
- Your last seizure is more than 24 hours ago
- Your condition is stable and no complications are to be expected
- You are considered “seizure free”
Should you still be unsure if you are fit to fly then we recommend you discuss your concerns with your doctor.
Psychological impairments and/or psychiatric diseases
Confirmation of Fit to Fly required
If one or more of the following criteria apply you are only allowed to board your flight with a written confirmation of your fitness to fly from your doctor:
- Your condition is unclear and/or complications are to be expected
- Your condition is severe
Please note that we only accept our own medical form.
Please send the completed and signed medical form not earlier than 3 month and not later than 48 hours before initial flight by using our online form.
Other impairments
Confirmation of Fit to Fly required
If one or more of the following criteria apply you are only allowed to board your flight with a written confirmation of your fitness to fly from your doctor:
- Your condition is unclear and/or complications are to be expected
- Your condition is severe
- Meningitis: From the 11th up to end of 27th day after condition has completely resolved
- Stroke: From beginning of 5th week up to the end of 2nd month
- Anemia / Sickle Cell disease: Hemoglobin level is higher than 9,5gm/dl and up to 12gm/dl
Please note that we only accept our own medical form.
Please send the fully filled and signed medical form not earlier than 3 month and no later than 48 hours before initial flight by using our online form.
Allergies
If you suffer from a (nut and/or peanut) allergy, we recommend that you take the following measures in order to minimise the risk of potential contact (with nuts and peanuts) on board our aircraft and to be prepared for possible contact (with nuts and peanuts):
- Wear a medi-alert bracelet.
- If you require an allergy/nut-free meal, please bring your own food with you and ensure that it must not be refrigerated or warmed up on board.
- If you require prescribed anaphylaxis medication (e.g. ready-to-use epinephrine/Epipens), please carry a doctor’s certificate with you confirming that it is necessary for you to take this medication on board the aircraft. In case of emergency, you (or a relative or travel companion) must be able to administer the medication prescribed by your doctor.
If you have an allergy, let our cabin crew know. They'll make an announcement to ask other customers not to eat any nut products they've brought with them, while onboard.
For operational reasons, we are unfortunately unable to guarantee a fully allergy/nut-free environment in the aircraft cabin or the airport. We are also unable to prevent other passengers from bringing and consuming their own food (containing nuts/peanuts) on board.
If you have concerns with regard to your fitness to fly, we recommend that you discuss your travel plans and this information with your doctor.
Special menus for food intolerances
You can choose from special variants of our meals. Here, you can find diabetic, gluten-free, lactose-free and other special menus.
Extra seat due to a medical reason or physical condition
Do you require an additional seat due to a physical and/or medical impairment? If so, please contact us before you book your flight.