Entry Regulations and Customs

Entry Regulations Worldwide

Here, you can find current information about entry regulations as well as information and tips for travelling with children and infants.


Entry Cards

Our flight prices to Cuba do not include the costs for the entry card. You can purchase tourist cards for EUR 25.00 at the Condor ticket counter in Frankfurt, at the Thomas Cook counter Hamburg, Munich and Cologne and in the transit zone at Frankfurt airport, if you get to Frankfurt on a feeder flight.

If you have booked your holiday through a tour operator, please contact them for information on fees for entry cards.

Health Insurance Coverage

With effect from 1 May 2010, anyone travelling to Cuba will be obliged to provide proof of health insurance cover valid for Cuba for the intended duration of the stay. If possible, the ancillary policies issued by your insurance company should be in Spanish, but policies in German or English will also be accepted.

Travellers who do not have proof of sufficient insurance cover upon arrival in Cuba may take out a policy with a Cuban insurance company (for approx. 2-3 CUC per day of stay, depending on the insurance coverage) at the airport.


Entry Regulations

  • Travel documents must be valid for six months beyond the stay.
  • Entries of children in the passport of either parent are no longer valid since June 26th, 2012.
  • For each child an identification document of his/her own is required.
  • It is necessary to submit a return or onward ticket.


  • There is a visa requirement for German citizens.
  • The visa fee is 50 US $ since January 1st, 2011, children under 16 years can receive their visa free of charge since February 1st, 2016.
  • Visas can be applied for at the Kenyan embassies and also online since July 1st, 2015. In addition, visas continue to be issued at the official border stations, e.g. at the airports of Nairobi and Mombasa.
  • Further Information and a guide for visa applications are available at immigration.ecitizen.go.ke and the Kenyan embassy.

Import and Use of Plastic Bags

Since Monday, 28 August 2017, the import and use of plastic bags of all kinds in Kenya has been prohibited. This includes both carrying and refuse bags. This legislation also applies to travelers who transport plastic bags in their luggage or bring them as "Duty Free" bags.

Please be advised to avoid plastic bags when packing. Duty-free bags will be collected upon arrival.

The new law provides for high fines to enforce the prohibition accordingly.


Travel requirements

  • Your passport must be valid for at least six months, and for the intended duration of your stay.
  • Since 26 June 2012, it has no longer been permissible for children to be included on a parent’s passport.  Every child must have his/her own passport.
  • An onward or return ticket is required for entry, and the immigration authorities reserve the right to demand evidence of sufficient funds for your stay.
  • EU citizens travelling to Mexico as tourists may enter without a visa.
  • For entry into Mexico, you have to fill in a Tourist Card, which is valid for up to 180 days.  
  • Your Tourist Card will be stamped on entry and must be kept safely, as it must be produced again when leaving Mexico.
  • A summary listing of families or groups on one Tourist Card is not allowed.

Filling in Tourist Cards online

As there can be congestion and delays at Mexico’s borders over Tourist Cards, a facility exists to fill in the Tourist Card online before departure.

Please note: you can fill in the tourist card online one month prior to departure the earliest

You can fill in the document using the following link, then print it out and bring it with you when you fly with us:


South Africa

Information about current drought

Cape Town is currently experiencing the worst drought in a century, which is why strict water use requirements are now being implemented.

For your stay in Cape Town, however, there are hardly any restrictions at this time. Nevertheless, the tourist office asks all visitors to be economical with the water and, if possible, to limit the water consumption to 50 liters per day (according to local regulations).

The Tourist Office has drawn up a list of 10 measures to help visitors save water:

  • Re-use your towels instead of asking for a new one daily.
  • Try to flush the toilet as little as possible. Each flush uses between 6 and 14 litres.
  • Use a cup of water to rinse your mouth when you brush your teeth rather than letting the taps run
  • Limit your showers to two minutes, and avoid bathing.
  • Report leaking taps and toilets as soon as you notice them.
  • Take a swim in the sea rather than in the pool.
  • Ensure you keep bottled water in your room.

The city has also reassured visitors not to worry should their drinking water be cloudy, slightly discoloured or tastes different during times of water restrictions. Cape Town’s water quality is monitored continuously and all water supplied to your tap is safe to drink.

Information about Entry Regulations for Minors

In order to prevent human trafficking and child abductions, the following changes to the entry regulations apply as of 01 June 2015:

  • Parents who enter and depart the country with minor children must also present the complete birth certificate of each child in addition to their passports and return tickets.
  • If minors are travelling without their parents (but with a family member or friend), they must be accompanied by an affidavit from both parents in which they give their permission for this trip. Along with this permission, copies of the passports of the parents or legal guardians must also be presented.
  • If only one parent is travelling with the child, he/she must, in addition to the birth certificate, present a written affidavit from the other parent containing his or her consent to this trip.
  • If the parent is a single parent and/or has the sole custody of the children, he/she must present official proof of this or the death certificate of the other parent.

The German Federal Foreign Office strongly urges you to have all documents, certificates and confirmations translated into English by certified translators. Questions related to this topic can only be definitively answered by the Department of Home Affairs (http://www.dha.gov.za) or the South African representative offices (e.g. embassies, diplomatic missions) abroad.

Recording Secure Flight Data (API)

Since November 2009, passengers to the USA have been subject to a security check by the TSA (Transportation Security Administration). Airlines are obliged to send the required information to the TSA three days prior to departure for checking, and to verify the Security Administration's results. Condor will send the information, encrypted under the strictest security standards, to the American TSA. Your data will not be used further.

All USA-bound flights operated by Condor and Thomas Cook Airlines flights are affected: when entering or leaving the USA, stopping over in the USA, and on some flights over the USA (flyover destinations: from/to Cancun, Havana, Varadero, Holguin, Santa Clara and Toronto, Vancouver). It does not matter whether you booked your Condor flight or Thomas Cook Airlines flight via condor.com, through a physical travel agency, an online travel agency or as part of an all-inclusive arrangement with a tour operator.

You will be asked for your Secure Flight data (title/gender, first name, surname, date of birth, Redress Number* if available) when you make your booking through condor.com and the data will be automatically be forwarded to the authorities in the USA. In this case, there is then no requirement for the data to be recorded separately in the API data form at condor.com. If you did not provide this information when you made your booking, please do so as quickly as possible, and ideally right after you book your flight. Please have your travel and identification documents ready for providing the data.

Your data that is recorded for the "Secure Flight" programme is valid for your booked Condor flight and your Thomas Cook Airlines flight, including all parts of the route operated by code sharing airline partners. When entering your data in the API data form, you are only required to state the primary Condor route.

Make sure that all the information is entered by 75 hours prior to the scheduled departure date for all flights booked up to that point, so that it can be forwarded to the TSA. It will not be possible to enter this data using the online form after this time. If you have forgotten to enter the data online as required by 75 hours in advance, you can enter the data later on at the airport, upon payment of a €5.00 fee. In this exceptional case, please go directly to check-in. If your data is not entered, Condor will be forced to refuse carriage.

In some cases, the TSA may be unable to complete its security checks successfully and there may still be questions concerning passenger data. In this event, they will be resolved at check-in.

Please note that a boarding pass will not be issued if the TSA is unable to successfully complete its security check, and you will not be able to travel on your flight to the USA.

API Data Form

The online form (API data form) for enter your Secure Flight data can be found here:

API Data Form

Additional information on “data protection information for flights to the USA”

Please note the following information that Condor is required by the TSA to provide:

The U.S. Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, (under the authority of 49 U.S.C. Section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560). Failure to provide this information may result in denial of transport or denial of authority to enter the boarding area. You may also provide your Redress Number, if available.

The TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please visit the TSA website at www.tsa.gov.

Children and infants

Identification Papers

If you are intending to fly on holiday with your children, you should check your identification documents well in advance before your departure date. As of 26 June 2012, every child, irrespective of age, needs their own travel document. Inclusion in the parents' passports will then no longer be accepted. Remember to apply for the identification documents well in advance before your departure date. For information on passport requirements, also see the information provided by the German Federal Foreign Office.

More information can be obtained from the German Federal Foreign Office website.

Data Protection: Information on Flights Across Schengen Borders into Germany

In compliance with the amendment to the German Police Act by the German Parliament, Condor is obligated, upon instruction by the German Federal Police, to disclose and forward certain passenger data for flights from countries that are not signatories of the Schengen Agreement.

Based on individual flights, the German Federal Police can request the following data from Condor Flugdienst GmbH after completion of the check-in procedures:
First names and surname, date of birth, gender, nationality, number and type of travel document (passport or identification card), flight number, scheduled departure and arrival times, original point of departure, flight route as well as number and issuing state of the required residence title or airport transit visa.

The data is deleted at Condor Flugdienst GmbH 24 hours after being forwarded. The German Federal Police delete the forwarded data 24 hours after the arrival of the passengers of the relevant flight, insofar as it is not needed by the German Federal Police for the execution of any other duties.

The German Federal Foreign Office provides a list of the current member states that are signatories of the Schengen Agreement.

EU Regulation 996/2010

The form stipulated by EU Regulation 996/2010 gives you the option to provide the contact data for relatives who should be notified of your presence on board an aircraft in case it becomes necessary.

You can hand in the completed form to our staff when checking in or at the gate. The data will be stored at the destination airport until you land, and then subsequently destroyed