What can we do for you?
Please do not hesitate to call us!
We are at your disposal, of course, should you have any questions about your reservation or flight.
Customer complaints, luggage loss or damage
Call up the contact form
Our mailing address:
Condor Flugdienst GmbH
60549 Frankfurt am Main
Condor Air Services participates in a dispute resolution procedure at a consumer arbitration centre. In the event of any dispute involving a private trip, you are entitled to turn to the impartial carrier-neutral arbitration centre for public transport (SÖP). The arbitration centre can be contacted at the address below:
Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Customer complaints relating to special assistance requirements
Complaint Resolution Official (CRO)
If you encounter problems during your Condor flights then please ask one of our team for information on how to contact a Complaint Resolution Official.
Our CRO’s are specially trained in sensitivity and awareness as well as the applicable Federal Aviation Administration (FAA), U.S. Department of Transportation (DOT), Air Carrier Access Act (ACAA) and Americans with Disabilities Act (ADA) regulations and legislation.
They are available during operating hours at all of our airport locations, either in person or over the phone, and will be able to respond to your concerns.
U.S. Department of Transportation (DOT) contact details
Any customer who believes that Condor Flugdienst GmbH has violated any provision of Title 14, Code of Federal Regulations, Part 382, may file a formal complaint under the applicable procedures of 14 CFR Part 382.65 at the following address:
Aviation Consumer Protection Division
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, D.C. 205090
Tel: (+1) 202-366-2220. Or click here for more information.
U.S. Department of Transportation (DOT) Disability Hotline
If you have experienced time-sensitive, disability related air travel service problems that require immediate attention you can call (+1) 800-778-4838 (voice) or (+1) 800-455-9880 (TTY) to get assistance.
This hotline also provides general information about the rights of air travellers with disabilities and provides printed consumer information on request.
Please only use the e-mail address CSIRT@condor.com to report website security problems or suspicious activity, unfortunately e-mails not directly related to website security will not be addressed or responded to. Please make your request in either German or English. Thank you.