Help & Contact

Customer complaints relating to special assistance requirements

Complaint Resolution Official (CRO)
If you encounter problems during your Condor flights then please ask one of our team for information on how to contact a Complaint Resolution Official.

Our CRO’s are specially trained in sensitivity and awareness as well as the applicable Federal Aviation Administration (FAA), U.S. Department of Transportation (DOT), Air Carrier Access Act (ACAA) and Americans with Disabilities Act (ADA) regulations and legislation.

They are available during operating hours at all of our airport locations, either in person or over the phone, and will be able to respond to your concerns.

U.S. Department of Transportation (DOT) contact details
Any customer who believes that Condor Flugdienst GmbH has violated any provision of Title 14, Code of Federal Regulations, Part 382, may file a formal complaint under the applicable procedures of 14 CFR Part 382.65 at the following address:

Aviation Consumer Protection Division
Attn: C-75-D
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, D.C. 205090

Tel: (+1) 202-366-2220. Or click here for more information.

U.S. Department of Transportation (DOT) Disability Hotline
If you have experienced time-sensitive, disability related air travel service problems that require immediate attention you can call (+1) 800-778-4838 (voice) or (+1) 800-455-9880 (TTY) to get assistance.

This hotline also provides general information about the rights of air travellers with disabilities and provides printed consumer information on request.