General Terms of Business and Carriage for flights to/from the United States of America and Canada (GTBC of Condor US/ CAN)

1. Scope


1.1. General

These General Terms of Business and Carriage (GTBC) apply to the air carriage contracts entered into between you and Condor in which Condor is the air carrier.

Condor has entered into agreements with other airline companies, on the basis of which Condor is listed as air carrier in the carrier column on your ticket despite the fact that the carriage may be executed by another airline company. If Condor or our airline code (DE) is entered as the air carrier, the carriage is subject to these GTBC. If your carriage is to be executed by another airline company, we will inform you of this as soon as possible. In the event that an aircraft from another airline company is used, we undertake to use only such airline companies that comply with our safety standards and that have been approved by the German Federal Aviation Authority (Luftfahrt-Bundesamt) or by the relevant European aviation authority.

1.2. Code sharing

If the flight is being operated by an airline other than the one named on your ticket (code sharing), you must note that, in addition to these GTBC, the terms of carriage of the other airline (code sharing partner) also apply. The other airline’s terms of carriage will be included in Condor’s GTBC, thus becoming part of our terms of carriage. However, the code sharing partner’s terms of carriage may differ from Condor’s GTBC. In such cases, the general terms of carriage of the other airline operating the flight will take precedence over Condor’s GTBC. Please read closely our code sharing partner’s terms of carriage, which can be found on this website. For instance and in particular, deviations and/or restrictions may exist in luggage and transport regulations, animal transport regulations, transporting unaccompanied minors, passenger rights, check-in regulations and operational delays and liability rules. Condor is obliged to reveal the identity of its code sharing partner.  

2. Payment and fare


2.1. Payment


The prices confirmed with the booking apply only for the carriage from the actual place of departure to the destination for the person(s) and flight times indicated in the booking confirmation. Payment is due in full when the booking is made.
Payment of the total fare can be made when booking at a travel agency, by telephone, via our website by credit card (Eurocard/MasterCard, VISA, American Express), by wire transfer or by direct debit. As payment is due in full when booking, your credit card will be charged or your account debited with the fare immediately and, at the same time, the carriage documents will be dispatched. Foreign wire transfers (the ordering party’s account is located outside Germany) are possible only if all related fees are paid by the customer (transferring party) and the transfer is requested in EUR; otherwise, i.e., in case of non-compliance, Condor is entitled to invoice the customer for the resulting costs and/or exchange rate differences.

The “wire transfer” payment method is available only for travel booked 20 days or more before the departure date. For wire transfers, Condor requires its customers to pay in full no later than ten days after the date of booking. If full payment is not made, following a reminder and a grace period until denial of service, Condor is entitled to terminate the carriage contract immediately and to cancel the reservation automatically, with payment due, under the usual cancellation terms of the tariff selected. After cancellation, there is no more duty to transport the passenger and the entire airfare must be paid as per our tariff/cancellation terms.

In the case of payment by credit card, Condor will assess a payment transaction fee of € 18.00 maximum per booking. The fee amount will depend on whether the flight is on a short-, medium- or long-haul route. For direct debit payments, Condor is entitled to assess a payment transaction fee of up to EUR 10.00 per booking, depending on the length of the flight (short, medium or long-haul flight). The direct debit method of payment is possible only for customers of a financial institution based in Germany for bookings made no later than one day prior to departure; the person booking must be identical to the account holder.

On some of its routes Condor reserves the right to exclude certain payment options for technical reasons.

In cases of non-payment or late payment (default of payment), we are entitled to charge default interest. In the case of a chargeback due to incorrect information communicated by you or insufficient funds, Condor is entitled to assess a flat fee for the chargeback. In case of a chargeback, the flat fee is €10.00 per booking; in the case of a chargeback at the ticket counter the flat fee is €25.00 per booking unless you provide evidence that no (or a lower) loss has been incurred due to the chargeback.
In the event of a chargeback relating to a payment made aboard our aircraft (in-flight shopping), we are entitled to a flat fee of €10.00 for the chargeback unless you provide evidence that no (or a lower) loss has been incurred by us.

In the event of a chargeback for a direct debit authorisation due to insufficient funds, Condor is entitled to debit the resulting outstanding claim, including the aforementioned chargeback fee, again via direct debit authorisation from your account. At the same time, the debit authorisation also applies to a one-time charge for reimbursement of any loss that may be incurred from the chargeback due to insufficient funds and the subsequent termination of the carriage contract. Therefore, the direct debit authorisation provided by you also applies to claims for chargebacks due to insufficient funds and any claims for compensation of damage.
Condor is entitled to have the direct debit processed by a third party.

Should no payment of the fare be made despite notice of default, Condor is entitled to cancel the carriage contract and claim compensation in accordance with the cancellation regulations applicable to the booking concerned. It is not necessary to set a payment deadline if the flight departure is imminent and a payment deadline is therefore not feasible prior to departure. In such cases, Condor may cancel the contract with immediate effect and refuse carriage.

Any partial payments you make on an existing receivable will be applied first to the oldest receivable. A payment which is insufficient to clear a receivable in full will be applied first against interest and then against the fare.

2.2. Fare

The services and prices confirmed with the booking apply. Changes to the fare are permissible after conclusion of the contract in the event of changes to fuel costs, changes to or introduction of aviation-specific charges (taxes, fees, contributions, special charges or other aviation-specific charges for certain services), as well as aviation-specific fees or emission certificate costs, if more than four months lie between conclusion of the contract and the agreed travel date, Condor informs you immediately after it becomes aware of the changes, and the changes were beyond Condor's control upon conclusion of the contract.

In the event of additional costs relating to the aforementioned expenses, charges and fees for a specific seat, the amount will be charged to the passenger. In other cases, the additional costs will be divided by the number of seats on the aircraft. Condor will charge you for the additional amount calculated per single seat.  

3. Seat reservation and reservation of special services


3.1. Seat reservation


Seats can be reserved up to 48 hours prior to departure. A handling fee will be charged for processing seat reservations. This service is available only on Condor flights with our airline code (DE) and Condor fleet aircraft.

On short- and medium-haul flights, seats located adjacent to emergency exits may also be reserved.

We must draw your attention to the fact safety regulations imposed by the authorities stipulate that the following groups of persons may not sit in exit rows / emergency exit seats (XL seats):

  • Babies and children under 12 year,
  • Expectant mothers,
  • Persons taking animals with them in the cabin,
  • Persons with physical and/or mental impairments,
  • Persons with restricted mobility due to their size, health or age.

By reserving a seat adjacent to one of the emergency exits, you warrant that the above-mentioned criteria do not apply to you or persons booked by you. Moreover, you must be prepared to assist the on-board staff in an emergency. This requires that you can follow the crew’s instructions given in German or in English. Should this not be the case, Condor is entitled to assign another seat to the person concerned without entitling him or her to reimbursement of the seat reservation charge paid. Should it prove impossible to assign an alternate seat to the person concerned, having exhausted all available options Condor is entitled to refuse carriage.

The seat reservation and the costs involved apply from the last German airport to the first foreign airport and vice versa. We apologise for any inconvenience caused due to the fact that the seats in the first row cannot be reserved in advance, as they are intended for use by families travelling with infants under two years.

Children aged 2-11 pay the adult fare for a seat reservation.

We advise you to make your seat reservations in good time, no later than 48 hours prior to departure. The reservation can also be made with us after you have booked or in the case of package tour customers. For Condor Comfort Class and Premium Economy Class customers, the seat reservation, if available, is included in the fare at no extra charge.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.

3.2. Reservation of special services

You can book numerous other special services with Condor such as the carriage of sports equipment and special baggage, and premium and special meals. In the event that a reservation is changed or a special service cancelled, Condor is entitled to charge a processing fee of €10.00 per special service booked or reservation made.

Special services are payable directly when booking by credit card or via the electronic direct debit method of payment.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.

3.2.1. Premium & special meals

Instead of the regular on-board service, we also offer a selection of special meals (premium meals) on our international flights. Moreover, it is possible to order the following special meals at the above-mentioned prices per person and route - vegetarian, diabetic, gluten-free, Muslim, Kosher, lactose-free, and children’s meals. The order can be placed directly at the time of booking, or through your travel agency or our service centre if placed in good time (no later than 48 hours) prior to departure.  

4. Ticket


Condor renders the agreed carriage service only on behalf of the passenger named in the ticket or other carriage document; the passenger must verify his or her identity by way of a valid ID document. The passenger’s first name and surname must match. Carriage documents are non-transferable. If you are not travelling with an electronic ticket, you have an entitlement to carriage only upon presentation of a valid carriage document issued in the name of the passenger in conjunction with a valid ID document. When booking, please ensure that your name and that of any persons travelling with you fully correspond with those shown in the relevant ID documents you carry with you.  

5. No-shows, rebooking, replacement persons


5.1. No-shows

In accordance with the regulations set out below, you are entitled at any time to cancel the carriage contract prior to the departure of the flight. In your own interest and in order to avoid any misunderstandings, you are urgently advised to do so in writing and indicate your booking or reference number. Failure to show up for a flight will also be considered a cancellation thereof. The receipt of your cancellation, either by us or by our contractual partners during standard business hours, will be considered the time at which you cancel the carriage contract.

In the case of cancellation, we are entitled to demand payment of the agreed remuneration. However, we set this off with the amounts we would ordinarily save due to the cancellation of contract or which we have acquired by way of alternative use.

The compensation owed to us is based on the price of carriage excluding tax and fees. Other terms of compensation apply to special reservations and seat reservations.

The flat-rate amounts are rounded up to the next full euro. You are entitled to prove to us that no loss at all or significantly less loss has been incurred. The service charge we assess when booking cannot be refunded.

Definition of route type:

Short- and medium-haul routes

maximum flight time 5 hours

Long-haul routes

minimum flight time 5 hours

 
5.2. Cancellation fees

  • Flex Rate (Base Rate with Flex Relax or tariff code “N”)
    • Up to 29 days prior to the departure of the first flight booked

      Short- and medium-haul routes: EUR 30.00 per person and route
      Long-haul routes: EUR 60.00 per person and route

    • Starting from the 28th day up until 24 hours prior to the departure of the first flight booked and, in the case of a cancellation after a previous rebooking, starting from 28 days prior to the departure of the first flight booked:

      Short- and medium-haul routes: EUR 30.00 per person and route plus 25% of the fare and if applicable, of the Flex Relax booked
      Long-haul routes: EUR 60.00 per person and route plus 25% of the fare and if applicable, of the Flex Relax booked

      Starting 24 hours prior to the departure of the first flight booked, no refund is possible. In the case of passengers showing up for the outbound flight but not for the return flight, no refund is possible for the latter.

  • Base Rate (tariff code “SPO”) and Special Rate (tariff code “LM”)
    In the case of cancellations or no-shows for passengers making Base Rate and Special Rate bookings, no refund of the fare is possible.

    In the case of the cancellation of the carriage contract, any tickets that may have already been issued to the customer are to be returned, as otherwise we will have to charge the full price of carriage.

5.3. Rebooking prior to departure of the first flight booked

Rebooking is only possible within the same season (summer season 1 May – 31 October / winter season 1 November – 30 April within the same year) and subject to retention of the original route type (short-, medium- or long-haul route). Rebooking from originally higher priced departures to lower priced departures is possible only if the original fare is maintained. In the case of rebooking to a higher-priced departure, the price difference to the higher fare at the time of rebooking (fare on the day concerned) is payable and due with immediate effect.
 
If you make changes in terms of date, destination, passenger or departure airport after the flight has been booked but prior to the departure of the first flight, we will assess a flat-rate rebooking charge per passenger concerned. The charge is based on the given fare; the fees are rounded to the next full euro.

5.3.1. Flex Relax (Base Rate with Flex Relax or tariff code “N”)

No rebooking fee for a maximum of three rebookings up to 24 hours prior to the departure of the first flight booked.
Starting with the fourth rebooking, the flat-rate rebooking charges payable in conjunction with the Base Rate apply.
Starting 24 hours prior to the departure of the first flight booked or after the date of departure, no rebooking is possible.

5.3.2. Base Rate (tariff code “SPO”)

EUR 30.00 per person and route up to 24 hours prior to the departure of the first flight booked for short- and medium-haul flights (max. five hours’ flight time); children under 2 years free of charge.
EUR 60.00 per person and route up to 24 hours prior to the departure of the first flight booked for long - haul flights (min. five-hours’ flight time); children under 2 years free of charge.
Starting 24 hours prior to the departure of the first flight booked or after the date of departure, no rebooking is possible.

5.3.3. Special Rate (tariff code “LM”)

No rebooking is possible.

5.4. Rebooking following departure of the first flight booked

After the departure of the outbound flight, no rebooking is possible for Special Rate bookings. As far as Base Rate and Base Rate with Flex-Relax bookings are concerned, a change of the originally booked return flight is possible subject to regulatory approval up to 24 hours prior to the originally booked return flight and the availability of seats in either the same or a higher tariff category within the same season (summer / winter season of the same year). Any tariff differences are payable as well as a flat-rate rebooking charge of EUR 30.00 per person for short- and medium-haul routes and EUR 60.00 per person for long-haul routes.

Settlement of the rebooking fees and any tariff differences that may be incurred is only possible after the departure of the first flight booked by credit card or via direct debit from a German bank account.

5.5. Substitutes

No name change or designation of a substitute is allowed for Special Rate bookings.

In the case of Flex Rate or Base Rate bookings, the designation of a substitute within the tariff booked is allowed for the entire carriage service up to 24 hours prior to the departure of the outbound flight. A subsequent amendment of bank or credit card data is not possible in connection with a name change. The contractual partner and the substitute are jointly and severally liable for the carriage costs.

The following flat-rate charges are assessed for name changes:

5.5.1. Flex Rate (Base Rate with Flex-Relax or tariff code “N”)

No name change fee for max. 3 rebookings up to 24 hours prior to the departure of the first flight booked.
Starting with the 4th rebooking, the flat-rate name change charges assessed in conjunction with Base Rate bookings apply.
Starting 24 hours prior to the departure of the first flight booked or after the date of departure, no name change is possible.

5.5.2. Base Rate (tariff code “SPO”)

EUR 30.00 per person and route up to 24 hours prior to the departure of the first flight booked for short- and medium-haul flights (max. 5 hours’ flight time); children under 2 years free of charge.
EUR 60.00 per person and route up to 24 hours prior to the departure of the first flight booked for long-haul flights (min. 5 hours’ flight time); children under 2 years free of charge.
Starting 24 hours prior to the departure of the first flight booked or after the date of departure, no rebooking is possible.

5.5.3. Special Rate (tariff code “LM”)

No rebooking is possible.

5.6.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

6. Cancellation of upgrades, cancellation of special services


6.1. Cancellation of upgrades


The above-mentioned cancellation and rebooking fees apply exclusively to the price of carriage. The cancellation of upgrades for Premium Economy Class and Condor Comfort Class bookings are subject to other terms of cancellation and rebooking. The terms concerned apply exclusively to the price of carriage in a higher booking category.

6.2. Condor Comfort Class


In the case of cancellations up to 24 hours prior to the contractually agreed outbound flight or return flight, the fee amounts to 50% of the upgrade price. In the case of rebooking up to 24 hours prior to the contractually scheduled flight departure, the cost incurred amounts to 10% of the upgrade price.

No cancellations or rebookings are possible on the day of departure. In the case of a cancellation of your Comfort Class booking, we will attempt to find an alternative use for your booking. You are entitled to prove to us that no loss at all or significantly less loss has been incurred.

6.3. Premium Economy Class

In the case of cancellations up to 24 hours prior to the contractually agreed outbound flight or return flight, the fee amounts to 50% of the upgrade price. In the case of rebooking up to 24 hours prior to the contractually scheduled flight departure, the cost incurred amounts to 10% of the upgrade price.

No cancellations or rebookings are possible on the day of departure. In the case of a cancellation of your Premium Economy Class booking, we will attempt to find an alternative use for your booking. You are entitled to prove to us that no loss at all or a significantly lower loss has been incurred.
 

6.4. Cancellation of special services

You can book numerous other special services with Condor such as the carriage of sports equipment and special baggage, and premium and special meals. In the event that a reservation is changed or a special service cancelled, Condor is entitled to charge a handling fee of €10.00 per special service booked and/or reservation made.

6.5.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

7. Loss of tickets


In the event of lost tickets (paper tickets), we will charge a handling fee of 50.00 Eur per ticket for issuing new travel documents.  

8. Punctual appearance at the airport


The check-in deadline applicable to you depends on the distance of the flight booked and/or on the departure airport concerned. We define the check-in deadline as the point in time set by us at which you must have shown up at the check-in / passenger handling counter. Kindly give due consideration to the check-in deadlines quoted below when planning your journey. In order to ensure that the flight is checked in smoothly and departs on time, you are urgently advised to comply with the deadlines set out below as otherwise, in the case of your late appearance at the check-in counter, we are entitled to cancel your booking and refuse your carriage. We assume no liability for any damage and expenses you may incur due to such violations of this collateral duty as are your sole responsibility.
We hereby agree with you that you must have appeared at the check-in counter / passenger handling area within the times set out below (check-in deadlines):

  • in the case of short- and medium-haul flights 90 min. prior to the departure time shown in the ticket,
  • in the case of long-haul flights 120 min. prior to the departure time shown in the ticket and
  • in the case of flights to the USA/Canada 180 min. prior to the departure time shown in the ticket.

In the case of a Comfort Class booking, kindly turn up at the check-in/passenger handling counter no later than 60 min. prior to the departure time shown in the ticket.

Irrespective of the carriage category booked, all our passengers are subject to the requirement that they must be in possession of their boarding cards and have completed all check-in formalities no later than 45 minutes (no less than 60 minutes for long-haul flights) prior to the departure time shown in the ticket.

Due to the safety regulations applying at the time and checks carried out on both persons and baggage, we hereby notify you that you should proceed to the gate indicated on your boarding card and await the announcement that the aircraft is ready for boarding immediately after check-in procedures have been completed. You must have made your way to the gate no later than the point in time indicated to you at the check-in / passenger handling counter for the purpose of boarding the flight booked by you and for which you have already checked in; otherwise we are entitled to cancel your booking and refuse your carriage in order to avoid any boarding and flight departure delays. We assume no liability for any damage and expenses you may incur as a result.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

9. Passenger conduct


In the event that your conduct during check-in procedures, boarding or on board is such that you pose a risk to the aircraft or for persons or objects on board, you disturb the crew in the execution of their duties or do not follow the crew’s instructions including those relevant to the ban on smoking or to the use of alcohol or drugs, or that you inconvenience or harm other passengers or members of the crew, we reserve the right to take any measures necessary to prevent the conduct, including restraining you and refusing your carriage.  

10. Restricted or refused carriage of passengers or baggage (right to refusal of carriage)


Condor may refuse the carriage or continued carriage of a passenger or his baggage or prematurely interrupt the carriage concerned if one or more of the following points apply:

10.1.

The carriage violates applicable law, the applicable regulations or conditions imposed by the country of departure or destination or by the country over which the flight passes; or

10.2.

The carriage puts at risk the safety, order or health of the other passengers or crew members or represents an unreasonable burden on their carriage;or

10.3.

The passenger’s mental or physical state of health, including any alcohol-, drug- or allergy-related impairment, poses a danger or a risk to himself or herself, to other passengers, to the crew members or to property; or

10.4.

The passenger's conduct on an earlier flight constitutes significant grounds to assume that such conduct may be repeated; or

10.5.

The passenger refuses a security check of his/her person or baggage; or

10.6.

The applicable fare, taxes, fees or surcharges (including for previous flights) have not been paid; or

10.7.


The passenger is not in possession of valid travel documents, or the passenger wants to enter a country that he/she is only entitled to pass through, or for which he/she does not have valid entry documents; the travel documents were destroyed during the flight or the passenger refused to provide them to the crew, despite being requested to do so in exchange for a receipt; or

10.8.

A pneumatically or electrically powered device must be used in flight for medical reasons.

The baggage cannot contain:

10.9.

Items that are likely to put the aircraft, persons or objects on board at risk, as listed in the ICAO and IATA rules governing the carriage of hazardous goods which are available from us or from the travel agency issuing the ticket. These include, but are not limited to, explosive substances, compressed and liquid gases, oxidising, radioactive or magnetising substances, highly flammable substances, toxic, infectious or aggressive substances and all other liquid substances.

10.10.

Items which are prohibited for carriage according to the relevant regulations imposed by the country of departure, the country of destination or by the country over which the flight passes.

10.11.

Lithium batteries or lithium accumulators (common in electronic devices such as laptops, mobile phones, watches, cameras) can be carried only in carry-on baggage.
Further details can be found on Condor’s website (www.condor.com).

10.12.

If you carry on your person or in your baggage weapons of any kind, including but not limited to (a) firearms, blunt or sharp weapons as well as sprayers that can be used for attack or defence purposes (b) ammunition and explosive substances (c) objects that due to their external form or markings give the impression of being weapons, ammunition or explosive substances, you are obliged to notify us of this prior to starting your journey. The carriage of such objects is only allowed if they are conveyed as cargo or checked in as baggage in accordance with the regulations governing the carriage of hazardous goods.

Police officers who are required to carry weapons as part of their professional duties must surrender their weapons to the captain in charge during flight.

10.13.

Weapons of all kinds, including but not limited to firearms, blunt or sharp weapons and sprayers. Hunting and sporting weapons may be allowed as baggage at our discretion. They cannot be loaded and must be transported in a locked, standard case. The transport of ammunition is subject to the ICAO or IATA hazardous goods regulations.

10.14.

Items that are dangerous or unsafe on account of their weight, size or type or are unsuitable for carriage due to their perishable, fragile or especially delicate nature. Further details in this respect are available from us or our authorised agents.

10.15.

Should any of the above-mentioned items be contained in your checked baggage and be discovered therein via security checks, the items concerned must be removed from your baggage. To this end, your item of baggage must be opened and the dangerous item removed. No liability for the item removed is assumed by Condor. We assume no liability for any damage to the item of baggage or its contents incurred due to the opening of the item of baggage and the removal of the offending item.

10.16.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

11. Carriage of animals on Condor flights


11.1.


The transport of dogs, cats and other domestic animals is subject to Condor’s consent. The following conditions must be met: the animals must be properly contained in travel crates and have valid health and vaccination certificates, entry permits and other entry or transit documents as required by the applicable countries. Condor reserves the right to define the type of carriage and the maximum number of animals permitted per flight.

11.2.

The weight of the animals, of the travel crates and pet food are not included in the passenger's free baggage allowance. There is a fee to transport animals. In addition, the special terms of 11.3 will apply.
The animal carriage charges and other information can be found on Condor’s website (www.condor.com).

11.3.

Guide dogs and similar companion animals (service dogs, therapy dogs), their travel crates and pet food will be transported without an additional fee and will not be applied to the free baggage allowance. These animals will be transported free of charge in the cabin provided that the passenger provides proof of medical necessity. For flights to or from the US, the passenger must present a medical certificate documenting that he or she requires a therapy dog.

11.4.

Condor assumes no responsibility or liability for the animal's required entry, exit, health or other papers, or for the animal's eligibility for entry or transit in the respective countries, unless Condor caused the damage by gross negligence or intent. The passenger is liable for all damage caused by the animal to third parties and indemnifies us from all liability.

11.5.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

12. Unaccompanied minors, carriage of infants and special assistance


12.1. Unaccompanied minors (UM)

Children aged 5 up to and including 11 years can also travel without a companion if the assistance service is used.
Children under the age of 5 must always travel with their parents, siblings aged 16 or over, or other persons aged 18 or over. We will treat juveniles traveling alone up to the age of 16 as unaccompanied minors upon the express wish of the parents.

The assistance service must be registered for, no later than 48 hours before departure. A children’s meal can be ordered at no additional cost if desired and we will reserve a seat free of charge.
Please note that in the event of feeder flights to and/or from departure and/or destination airports, other airline carriers may also charge an assistance fee. For information, please contact the respective airline.

At the departure airport, we require the full details (name, address, telephone number) of the accompanying person bringing the child to or collecting the child from the UM service provision point. If this person is not the child’s parent, we require an authorisation from the parent for checking in and picking up the child. For security reasons, the accompanying person must be able to identify himself/herself, via a valid photo ID, when checking in or picking up the child.

Where permitted by the respective aviation authorities, the child can be accompanied to the departure gate. Accompanying the child to the departure gate is permitted and obligatory at all German airports.
In all cases, the accompanying person must remain at the airport until the flight has departed. Condor staff will assist the child at transit airports and on board the aircraft.

12.2. Carriage of infants and children

In cases where a child under 12 years of age is accompanied by only one parent, it helps to avoid misunderstandings and complications if written confirmation from the other parent authorising the execution of the flight(s) with the accompanying parent can be presented.

No more than one infant under 2 years of age can be conveyed per adult without the infant requiring a separate seat. A second infant under 2 years can be conveyed on request accompanied by one adult only if a seat is booked for the second infant at the regular fare.

An infant must be booked as a child (2-11 years) and paid for as such if the infant concerned reaches the age of 2 years prior to the return flight.

As a special service for families with children under 2 years, Condor offers the possibility of making advance seat reservations free of charge. Seat reservations for families with infants under 2 years (without a separate seat), comprising two adults, at least one infant and accompanying siblings aged 2-11 years, are made at no cost. Following punctual registration up to 48 hours prior to the scheduled departure, Condor will provide bassinets / baby carriers on board for infants up to approx. 6 months and/or max. 8 kg. However, please note that this service cannot be provided in all classes, nor on any feeder flights to and/or from departure and/or destination airports operated by other airline companies.

12.3. Special assistance

For best-possible preparation, please inform Condor at the time of booking (but no later than 48 hours before departure) about any need for assistance, for instance in transporting persons with disabilities, expectant mothers, persons with health issues or others requiring special assistance. We cannot guarantee full assistance if this information is not provided to us at all, or not in good time.
We will not exclude any passengers due to their need for assistance, provided that they have advised us of their need for special assistance at the time of their ticket purchase and we have accepted them for carriage.

12.4.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

13. Baggage regulations


All passengers may take a limited quantity of baggage with them on flights which is conveyed as free baggage. Free baggage allowances are indicated on your ticket and/or the invitation tender on which your offer to conclude an air carriage contract is based. The carriage of such baggage that exceeds the free baggage allowance and the carriage of special baggage are subject to a fee. At the check-in counter, random checks will be carried out on your baggage. We would like to point out that the items listed in Section 10 may be contained in neither your checked baggage nor your carry-on baggage. Additionally, we wish to advise you that your carry-on baggage may contain no pointed and sharp objects such as knives, scissors or the contents of a manicure set, etc. Such items belong in the checked baggage.

If feeder flights to and/or from departure and/or destination airports for your Condor flights are used that are executed by another airline company, the General Terms and Conditions of the Carriage of Passengers and Baggage of the airline company concerned apply for the entire route of the given feeder flights. Insofar as you have reserved special services or registered special baggage, the reservation concerned applies to the route served by Condor only. The same applies to reductions and/or benefits passengers are entitled to by way of their bookings in our Comfort Class or Premium Economy Class.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.

13.1. Carry-on baggage

You may take on board with you, free of charge, one item of carry-on baggage with a maximum weight of 6 kg. Moreover, you are also permitted to take on board a small handbag, a laptop including its case, an umbrella and any walking aid you may need. The dimensions of the carry-on baggage may not exceed 55 x 40 x 20 cm. Insofar as the maximum permitted weight and/or permitted dimensions for carry-on baggage is/are exceeded, we are entitled to demand payment of a surcharge for excess baggage. Moreover, our ground and on-board staff members are obliged for safety reasons to stow excess items of baggage in the hold with other baggage. In cases of non-compliance with the weight and dimension restrictions, we cannot be made liable for any valuables and fragile items contained in carry-on baggage that has to be checked in.

In all cases, carry-on baggage must fit under the seat in front of you or in the overhead bins. If your carry-on baggage does not meet the requirements concerned or comply with the relevant safety regulations, it has to be conveyed as checked baggage. Such items as are then unsuited to carriage in the hold (e.g. fragile musical instruments) are accepted for carriage in the cabin only in cases where they have been registered with us in advance and we have confirmed their carriage. In such cases, the carriage of this special baggage is subject to payment of the relevant charges.

In accordance with Regulation (EC) 1546/2006, you may take on board all flights departing from European airports (including international flights) in your carry-on baggage liquids, pressurised containers (e.g. sprays), pastes, lotions and other gel-like substances, not to exceed 100 ml per packaging unit. The quantity printed on the container, not the actual contents, will apply. The individual containers must fit fully into a re-sealable, transparent plastic bag with a maximum capacity of one litre and will be checked at the security counter. Only one bag per passenger is permitted. Special regulations apply to medicines and baby food. Various non-EU states have introduced the same or similar regulations. Passengers can obtain further information in this respect from us or our authorised agents.

13.2. Excess baggage

In the event that your carry-on baggage exceeds the maximum weight for carry-on baggage and/or total baggage allowed for the given flight, we are entitled to charge a fee for the excess baggage.

In the event that you leave baggage behind at the check-in counter or departure gate, we assume no liability whatsoever for the baggage concerned. Should costs be incurred for the baggage you leave behind or for its safe custody or disposal, the costs concerned are payable by you.

13.3. Child car seats on board of Condor flights

13.4. Carriage of of sport weapons and special baggage

The carriage of special baggage and other sports equipment is subject to payment of the relevant charges.

13.5. Transport packaging for special baggage and sports equipment

The carriage of special baggage and sports equipment is possible only in suitable transport packaging or transport containers. Each item of sports equipment must be packed and checked separately, i.e. separate from the normal baggage you check. Failure to comply with this will result in your entire baggage being charged at current excess baggage rates which could possibly exceed the flat-rate charge for special equipment and sports equipment. The staff members at the check-in counter reserve the right to carry out random checks on special baggage and sports equipment and, if necessary, to refuse carriage in the event of non-compliance with the relevant regulations. Please note that sports equipment may contain no articles other than those required specifically for carrying out the sports activity concerned – this applies above all to clothing. For the carriage of canoes and kayaks, we will require a recourse disclaimer. Kindly note that special baggage and sports equipment must be registered. Registration thereof is only possible up to eight hours prior to departure.

No registration of special baggage is required in respect of strollers, buggies, child travel beds and child car seats if the items concerned are not to be used on board. Moreover, sunshades and excess baggage in suitcases up to 20 kg over the free baggage allowance do not have to be registered. Due to the extended period of time needed for checking in special baggage and sports equipment, you are kindly asked to report to the check-in counter no later than 120 minutes (in the case of USA / Canada flights 180 minutes) prior to the scheduled departure time. The charges for the carriage of special baggage and sports equipment as well as for excess baggage are payable when registering by credit card or via direct debit, but no later than at the time you check in. Subsequent payment is not possible.

In the event that feeder flights to and/or from departure and/or destination airports are used, the terms of the airline company executing the first flight segment apply for the entire route. You are urgently advised to contact the airline company concerned in advance for any information you may require.
 

14. Liability and claim assertion deadline

As far as the liability of Condor and other such companies that execute carriage-related activities is concerned, the respective terms and conditions of the given company apply.

The carriage of persons, baggage and freight is subject to the convention of 28 March 1999 for the standardisation of certain regulations concerning international carriage by air (Montreal Convention) and to Regulation (EC) 2027/97 as amended by Regulation (EC) No. 889/02. The Montreal Convention regulates and limits the liability of Condor in respect of death or personal injury as well as of the loss of or damage to baggage and of delays.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.

Liability is limited according to the Montreal Convention as follows:

  • There are no maximum liability limits in respect of the death or personal injury of passengers. In the case of damage up to an amount equivalent to 113,100 special drawing rights (SDRs) of passengers (approx. EUR 123,000) per passenger, there is no possibility to document that the party suffering the damage caused or helped cause, in full or in part, the damage concerned by his or her culpable behaviour. For any damage in excess of the above, Condor is not liable if it can prove that the damage is not attributable to illegal and culpable action or neglect on its part or on the part of persons appointed by it or is exclusively attributable to the illegal and culpable action or neglect of a third party (Article 21 MC). Condor will pay an advance amount for coverage of the immediate economic needs of the claimant concerned.
  • In the case of the destruction, loss in full or in part, damage or delay of checked baggage, liability is limited to 1,131 SDRs (approx. EUR 1,227). In the event that the value of the baggage you check exceeds this amount, you should provide the air carrier with notification to this effect or ensure prior to the journey that your baggage is fully insured.
    The price of carriage does not include insurance. You are urgently advised to obtain insurance covering cancellation of travel as well as loss of or damage to baggage. We would be pleased to broker such coverage via our insurance partner Europäische Reiseversicherung AG, Rosenheimer Strasse 116, 81669 Munich, Germany. We are not responsible for claims settlement.
  • In case of the delay of carriage of the passenger by air, liability is limited to 4,694.00 SDRs (approx. EUR 5,100.00).
    Any damage, loss in full or in part or destruction of baggage must be reported to us in writing as soon as possible. In the case of damage or loss in full or in part, notification of the damage or loss must be made at the airport; you will be provided with a PIR. If the checked baggage is accepted at the baggage delivery point, we assume (unless proof to the contrary is supplied) that we delivered the checked baggage to you in an undamaged and complete state. Any scratches, small dents and scrapes do not constitute damage to the checked baggage, as these are signs of the wear and tear caused by the intended use. Kindly ensure that your baggage is capable of withstanding the stress and strain of air carriage and is above all adequately waterproofed. The limitations of liability do not apply insofar as damage is attributable to wilful or negligent behaviour on the part of Condor.

    In the case of damage to or the partial loss of checked baggage, written notification to this effect must be sent to us without delay, but no later than 7 days after you are in possession of the baggage or within 21 days in the case of delayed baggage. The time of mailing the written notification applies. The supply of a PIR does not equate to compliance with the above-mentioned deadlines.

    If the damage is attributable in part to the culpable behaviour of the party suffering the damage, the relevant statutory requirements in respect of the exclusion of or reduction in the obligation to pay compensation apply in the case of contributory negligence by the injured party. This also applies to the extent the party suffering the damage fails to meet with his obligation to mitigate and minimise loss.
    Condor is not liable for any damage arising from its compliance with statutory requirements or your non-compliance with duties arising from the requirements concerned.

    The provisions set out under the Montreal Convention remain unaffected by the above-mentioned requirements.

    Claims for compensation may be asserted only within a period of two years starting from the day on which the aircraft reaches its destination, on which it should have reached its destination or on which carriage was interrupted.

 

15. Flight times, delays and flight cancellations/flight time changes, passenger rights


15.1.

The planned departure times can vary to some extent, taking the mutual interests and reasonable expectations of the passengers into account. Condor will attempt to limit the changes in flight times to a minimum. Condor will inform all guests immediately upon obtaining knowledge of the required changes to the departure time.
Condor is entitled to change the aircraft used and transfer carriage in full or in part to a third party, in which case Condor remains responsible for the carriage booked.

If you notify us of your contact address, we will inform you of any changes in carriage as quickly as possible.

15.2.


In cases of the unjustified refusal of carriage and flight cancellations, we will render the services set out in Regulation (EC) 261/04 given compliance with the statutory requirements. In cases of delay, you will be provided with the customer care services set out therein.

15.3. Notice pursuant to Regulation (EC) 261/2004 on passenger rights

In cases of non-carriage due to overbooking, flight cancellations and delays of at least two hours, you have the following rights as set out in the above-mentioned regulation. This notice is necessary but does not constitute any basis for asserting compensation claims or for interpreting the liability regulations laid down in the Montreal Convention.The rights set out in the regulation only apply if you have a confirmed booking for the flight concerned, you appear at the check-in counter at the time indicated or, if no time is indicated, no later than 45 minutes prior to the scheduled departure time and you have booked the flight at a tariff available to the general public.In the case of delays of more than 2 hours for flights of up to 1,500 km, of more than 3 hours for flights of between 1,500 km and 3,500 km and of more than 4 hours for flights of over 3,500 km, you are entitled to customer care services in the form of food and beverages in accordance with the carriage class booked and, depending on the length of the waiting time concerned, two telephone calls or telefaxes or e-mails and hotel accommodation in the event that the flight does not depart until the day after the scheduled date of carriage. Should the flight be subject to further delay on account of the provision of customer care services, you have no further entitlement to the services concerned. In the case of delays of more than 5 hours, you have the right to cancel the carriage contract and have the cost of the ticket refunded within 7 days, if the purpose of the journey is no longer relevant due to the delay, and, if applicable, the right to a return flight to the starting point of your journey at the earliest possible point in time.In the case of overbooking, you are entitled to receive customer care services. Moreover, we will offer you alternative carriage to your destination airport under comparable conditions. If you refuse the carriage offered, you are entitled to have the ticket costs refunded. In all cases, you can claim compensation based on the distance the flight concerned travels. In the case of flights travelling up to 1,500 km, the compensation payment amounts to 250.00 Eur per passenger; in the case of flights travelling between 1,500 km and 3,500 km, 400.00 Eur; and in the case of flights travelling more than 3,500 km, 600.00 Eur. You have the choice between cash payment and a flight voucher. If we offer you an alternative flight to your destination airport and the aircraft arrives no more than 2, 3 or 4 hours late depending on the distance travelled, the compensation payment will be reduced by 50%. Your claim to the above-mentioned services will be excluded if you are refused carriage on the grounds of the regulations mentioned previously and those mentioned in the following.In case of the cancellation of a scheduled flight, you have the same right to receive customer care services, compensation and the refund of ticket costs as in the case of non-carriage subject to the requirements mentioned. You have no claim to the above-mentioned rights if the cancellation is attributable to exceptional circumstances that could not be avoided despite all possible measures having been taken. Your claim to compensation also lapses if we inform you of the flight cancellation at least 14 days prior to the scheduled departure, or if we inform you between 14 and 17 days prior to the scheduled departure that the departure is delayed by no more than 2 hours and the arrival by no more than 4 hours, or less than 7 days prior to the scheduled departure that the departure is delayed by no more than 1 hour and the arrival by no more than 2 hours. Condor is entitled to declare that any compensation payments are to be set off against claims for damage irrespective of the legal grounds of the case concerned.

15.4.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

16. Electronic devices, seatbelt fastening requirement, non-smoking flights, alcoholic beverages, allergies, travel documents, violation of entry regulations and legal consequences


16.1. Electronic devices

The unauthorised operation of electronic devices on board, e.g. mobile telephones, laptops, CD players, electronic games and devices with transmission functions and walkie-talkies is prohibited and can be a punishable offence. Exceptions to this are hearing aids and cardiac pacemakers. Kindly observe the instructions given by the staff on board. Should you be unsure as to whether the operation of a device you have taken on board with you is permitted, please also contact the staff on board.

16.2. Seatbelt fastening requirement

Kindly note for your own safety that you are required to keep your seatbelt fastened during the entire flight whenever you are sitting in your seat. The instructions of the staff on board require strict compliance.

16.3. Non-smoking flights

Smoking is not allowed on any Condor flight. Smoking is prohibited in all parts of the aircraft and during your entire stay on board. Violations of the ban on smoking will immediately result in legal action being taken and can cause the flight to be interrupted. Any costs incurred as a result are payable by you in all cases.

16.4. Alcoholic beverages

Consuming alcoholic beverages you have brought on board yourself is prohibited throughout the duration of your flight.

16.5. Allergies

Please note that, in your own interest but also in the interest of other passengers and the safety of the flight, you must inform us of any allergies you may have to certain foods or ingredients at least 24 hours prior to departure. Condor cannot guarantee that passengers will not be exposed to allergens on board. We are under no obligation to transport passengers with allergies to certain foods or ingredients involving the risk of seriously endangering their own health and cannot guarantee the absence of those allergens in our food or air.

16.6. Travel documents

You are obliged and it is your own responsibility to obtain the entry and exit documents and visas needed for your journey and to observe all the regulations prescribed by the countries the aircraft flies over, to or from; the same applies to our relevant regulations and instructions. We are not liable for any consequences you may incur from your failure to obtain the necessary documents or comply with relevant regulations or instructions.
You are obliged prior to departure to present entry and exit documents, visas, health certificates and any other certificates required by the relevant countries and allow us to make copies of the documents concerned. We reserve the right to refuse your carriage if you do not comply with the relevant requirements or your documents are incomplete. We are not liable for any losses or expenses you may incur due to your non-compliance with the given regulations.

16.7. Violation of entry regulations and legal consequences

If you are refused entry into a given country, you are then obliged to pay the fine imposed on us by the country concerned. You are moreover obliged to pay the applicable fare in the event that you have to be brought to your place of departure or another location by order of the relevant authorities due to the fact the you may not enter a given country (transit or destination country). For payment of the fare concerned, we can use the money paid by you for unused carriage or any means of payment of yours in our possession at the time. No refund will be made for the fare paid for carriage to the place of refused entry or deportation.
In the event that we are asked to pay any penalties or fines, make a deposit on them or pay any other expenses due to the fact that you have not observed the regulations of the country concerned in respect of transit or entry or due to the fact that the documents required by the given regulations are either not in order or not available at the time, you are then obliged at our request to reimburse us for the penalties or fines paid, the amounts deposited and the expenses incurred. We are entitled to use the means of payment in your possession at the time to cover the expenses concerned. The amount due for penalties and fines varies from country to country and can far exceed the fare. In your own interest, you are therefore urgently advised to ensure that you comply with the entry regulations of the given country.  

17. Data protection


You acknowledge having provided Condor with your personal data for the following purposes - the execution of your flight bookings, the purchase of any additional services required, the performance of entry formalities and the transmission of such data to the relevant authorities in connection with the execution of your flight. You authorise Condor to forward the data concerned in order to fulfil the above-mentioned purposes to its own offices, authorised agents, relevant domestic and foreign authorities, other airline companies and other providers of the above-mentioned services. We also make use of the assistance of external service provision companies within the framework of the customer care services we offer. Their members of staff are naturally subject to the same strict statutory data protection regulations as our own staff.  

18. Insurance

The fare does not include any insurance benefits, particularly with regard to travel cancellation insurance. You are therefore urgently advised to take out the relevant insurance coverage when booking your travel. Immediate written notification of the insurer is required when filing a claim. Condor is not responsible for claim settlement.

The address of our insurance company is: Europäische Reiseversicherung AG, Rosenheimer Straße 116, 81669 Munich, Germany.  

19. Notice pursuant to the annex to Regulation (EC) 2027/97 as amended by Regulation (EC) 889/02


This notice is required pursuant to Regulation (EC) 889/02; it does not constitute any basis for asserting compensation claims or for interpreting the provisions set out under the Montreal Convention. As we are obliged by law to publish this notice, it is not part of the carriage contract concluded between you and Condor.

Liability of airline companies for passengers and their baggage

This notice summarises the liability rules applied by Community airline companies as required by Community legislation and by the Montreal Convention.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.

19.1. Compensation in the event of death or personal injury

There are no maximum liability limits in respect of the death or personal injury of passengers. In the case of personal damage up to an amount equivalent to 113,100 SDRs, the airline company cannot contest claims for compensation. In the case of claims for amounts in excess of that set out above, the airline company can defend itself against such claims by proving that it was not negligent or otherwise at fault.

19.2. Advance payments

If a passenger is killed or injured, the airline company must make an advance payment to cover immediate financial needs within 15 days of the identification of the person entitled to compensation. In the case of the passenger’s death, the advance payment concerned must be no less than an amount equivalent to 16,000.00 SDRs.

19.3. Delays in the carriage of passengers

As far as delays in the carriage of passengers are concerned , the airline company is liable for any damage in-curred as a result unless it took all reasonable measures to avoid the given damage or it was impossible to take such measures. The liability for any damage due to the delay in the carriage of passengers is limited to an amount equivalent to 4,694.00 SDRs. Any liability in accordance with Regulation (EC) 261/04 remains unaffected by this.

19.4. Delays in the carriage of baggage

As far as delays in the carriage of baggage are concerned, the airline company is liable for any damage incurred as a result unless it took all reasonable measures to avoid the given damage or it was impossible to take such measures. The liability for any damage due to the delay in the carriage of baggage is limited to an amount equivalent to 1,131.00 SDRs.

19.5. Destruction of, loss of or damage to baggage

The airline company is liable for the destruction, loss of or damage to baggage up to an amount equivalent to 1,131.00 SDRs. In the case of checked baggage, it is liable even if not at fault insofar as the baggage was not previously defective. With regard to baggage that is not checked, the airline company is only liable for its culpable behaviour.

19.6. Higher liability limit for baggage

A passenger can benefit from a higher liability limit by making a special declaration no later than the time he or she checks in and by paying a surcharge.

19.7. Baggage complaints

If baggage is damaged, delayed, lost or destroyed, the passenger must provide the airline company with written notification to this effect as soon as possible. Passengers whose checked baggage sustains damage must provide written notification to this effect within seven days; if baggage is delayed, written notification is required within 21 days.

19.8. Liability of contractual and executing airline company

If the air carrier actually operating the flight is not the same as the contractual airline company, the passenger has the right to address a complaint or a claim for damages to either. If the name or code of an airline company is indicated on the ticket, that airline company is the one entering into the contract.

19.9. Claim assertion deadlines

Any action in court to claim damages must be brought within two years of the date of arrival of the aircraft or of the date on which the aircraft should have arrived.

The above requirements are based on the Montreal Convention dated 28 May 1999 that was implemented in the European Community via Regulation (EC) 2027/97 as amended by Regulation (EC) 889/02 and via the national legislation of the member states.  

20. Applicable law and judicial venue


20.1. Applicable law

The carriage contracts concluded with Condor and these General Terms and Conditions of Business and Carriage are subject to German law.

20.2. Venue

Kelsterbach, Germany will be the judicial venue for claims asserted by passengers that are defined as merchants under the German Commercial Code (HGB), persons who do not have a general venue in Germany, persons who have moved their domicile or usual place of residence following conclusion of the contract to a foreign country, or persons whose usual place of residence is not known at the time the claims is filed. This agreement on the judicial venue does not apply to claims asserted on the basis of the Montreal Convention or Regulation (EC) 261/04.  

21. Rail & Fly


“Rail & Fly” rail tickets can only be booked in conjunction with a Condor flight via Condor seat-only sales outlets either at a travel agent, at www.condor.com or via our Condor service center. Condor is merely a broker of the carriage services provided by Deutsche Bahn AG and assumes no liability whatsoever for them.

The rail ticket entitles the holder to travel on all trains and routes within the German rail network of Deutsche Bahn AG in the second class including ICE connections. The rail tickets can be used one day prior to the flight departure date, on the actual flight departure date and one day after. When selecting your train connection, kindly note that it must correspond to the direct route between your place of domicile and the departure airport. 

We would like to point out that delays to services of Deutsche Bahn AG due to external circumstances can never be ruled out completely. You should therefore select your rail connections such that you are able to appear at the check-in counter no later than 120 min. prior to your departure (in the case of USA / Canada flights 180 min.). You are solely responsible for your punctual arrival at the departure airport.

Carriage via Deutsche Bahn AG (Rail & Fly) is subject to Deutsche Bahn AG’s Terms and Conditions of Carriage for Passenger Services.

Cancellation of rail tickets (Rail & Fly) is possible free of charge up to 24 hours prior to your scheduled flight departure. After this time, no cancellation is possible, not even for the return rail journey. As far as the punctual cancellation of the tickets is concerned, you are required to notify us of this in writing by returning the original rail tickets supplied to you. The point in time of cancellation depends on the time at which we receive notification of cancellation. The cost of carriage charged by Deutsche Bahn AG is collected by us on behalf of Deutsche Bahn AG.

If purchased online, the “Rail & Fly” product is only available via the German website.

Last update: 15 August 2013, subject to amendment without prior notice.

Condor Flugdienst GmbH
Condor Platz
60549 Frankfurt am Main
GERMANY  

22. International Terms and Conditions of Carriage to/from Canada


Condor Airline Tariff Canada (pdf)

Version: September 14, 2011, subject to amendment without prior notice.

Condor Flugdienst GmbH
Condor Platz
60549 Frankfurt am Main
GERMANY  

General Terms of Business and Carriage (GTBC of Condor)

1. Scope


1.1. General

These General Terms of Business and Carriage (GTBC) apply to the air carriage contracts entered into between you and Condor in which Condor is the air carrier.

Condor has entered into agreements with other airline companies, on the basis of which Condor is listed as air carrier in the carrier column on your ticket despite the fact that the carriage may be executed by another airline company. If Condor or our airline code (DE) is entered as the air carrier, the carriage is subject to these GTBC. If your carriage is to be executed by another airline company, we will inform you of this as soon as possible. In the event that an aircraft from another airline company is used, we undertake to use only such airline companies that comply with our safety standards and that have been approved by the German Federal Aviation Authority (Luftfahrt-Bundesamt) or by the relevant European aviation authority.

1.2. Code sharing

If the flight is being operated by an airline other than the one named on your ticket (code sharing), you must note that, in addition to these GTBC, the terms of carriage of the other airline (code sharing partner) also apply. The other airline’s terms of carriage will be included in Condor’s GTBC, thus becoming part of our terms of carriage. However, the code sharing partner’s terms of carriage may differ from Condor’s GTBC. In such cases, the general terms of carriage of the other airline operating the flight will take precedence over Condor’s GTBC. Please read closely our code sharing partner’s terms of carriage, which can be found on this website. For instance and in particular, deviations and/or restrictions may exist in luggage and transport regulations, animal transport regulations, transporting unaccompanied minors, passenger rights, check-in regulations and operational delays and liability rules. Condor is obliged to reveal the identity of its code sharing partner.  

2. Payment and fare


2.1. Payment


The prices confirmed with the booking apply only for the carriage from the actual place of departure to the destination for the person(s) and flight times indicated in the booking confirmation. Payment is due in full when the booking is made.

Payment of the total fare can be made when booking at a travel agency, by telephone, via our website by credit card (Eurocard/MasterCard, VISA, American Express), by wire transfer or by direct debit. As payment is due in full when booking, your credit card will be charged or your account debited with the fare immediately and, at the same time, the carriage documents will be dispatched. Foreign wire transfers (the ordering party’s account is located outside Germany) are possible only if all related fees are paid by the customer (transferring party) and the transfer is requested in EUR; otherwise, i.e., in case of non-compliance, Condor is entitled to invoice the customer for the resulting costs and/or exchange rate differences. 

The “wire transfer” payment method is available only for travel booked 20 days or more before the departure date. For wire transfers, Condor requires its customers to pay in full no later than ten days after the date of booking. If full payment is not made, following a reminder and a grace period until denial of service, Condor is entitled to terminate the carriage contract immediately and to cancel the reservation automatically, with payment due, under the usual cancellation terms of the tariff selected. After cancellation, there is no more duty to transport the passenger and the entire airfare must be paid as per our tariff/cancellation terms.

In the case of payment by credit card, Condor will assess a payment transaction fee of € 18.00 maximum per booking. The fee amount will depend on whether the flight is on a short-, medium- or long-haul route. The direct debit method of payment is possible only for customers of a financial institution based in Germany for bookings made no later than one day prior to departure; the person booking must be identical to the account holder.

On some of its routes Condor reserves the right to exclude certain payment options for technical reasons.

In cases of non-payment or late payment (default of payment), we are entitled to charge default interest. In the case of a chargeback due to incorrect information communicated by you or insufficient funds, Condor is entitled to assess a flat fee for the chargeback. In case of a chargeback, the flat fee is €10.00 per booking; in the case of a chargeback at the ticket counter the flat fee is €25.00 per booking unless you provide evidence that no (or a lower) loss has been incurred due to the chargeback.
In the event of a chargeback relating to a payment made aboard our aircraft (in-flight shopping), we are entitled to a flat fee of €10.00 for the chargeback unless you provide evidence that no (or a lower) loss has been incurred by us.

In the event of a chargeback for a direct debit authorisation due to insufficient funds, Condor is entitled to debit the resulting outstanding claim, including the aforementioned chargeback fee, again via direct debit authorisation from your account. At the same time, the debit authorisation also applies to a one-time charge for reimbursement of any loss that may be incurred from the chargeback due to insufficient funds and the subsequent termination of the carriage contract. Therefore, the direct debit authorisation provided by you also applies to claims for chargebacks due to insufficient funds and any claims for compensation of damage.
Condor is entitled to have the direct debit processed by a third party.

Should no payment of the fare be made despite notice of default, Condor is entitled to cancel the carriage contract and claim compensation in accordance with the cancellation regulations applicable to the booking concerned. It is not necessary to set a payment deadline if the flight departure is imminent and a payment deadline is therefore not feasible prior to departure. In such cases, Condor may cancel the contract with immediate effect and refuse carriage.

Any partial payments you make on an existing receivable will be applied first to the oldest receivable. A payment which is insufficient to clear a receivable in full will be applied first against interest and then against the fare.

2.2. Fare

The services and prices confirmed with the booking apply. Changes to the fare are permissible after conclusion of the contract in the event of changes to fuel costs, changes to or introduction of aviation-specific charges (taxes, fees, contributions, special charges or other aviation-specific charges for certain services), as well as aviation-specific fees or emission certificate costs, if more than four months lie between conclusion of the contract and the agreed travel date, Condor informs you immediately after it becomes aware of the changes, and the changes were beyond Condor's control upon conclusion of the contract.

In the event of additional costs relating to the aforementioned expenses, charges and fees for a specific seat, the amount will be charged to the passenger. In other cases, the additional costs will be divided by the number of seats on the aircraft. Condor will charge you for the additional amount calculated per single seat.  

3. Seat reservation and reservation of special services


3.1. Seat reservation


Seats can be reserved up to 48 hours prior to departure. A handling fee will be charged for processing seat reservations. This service is available only on Condor flights with our airline code (DE) and Condor fleet aircraft.

On short- and medium-haul flights, seats located adjacent to emergency exits may also be reserved.

We must draw your attention to the fact safety regulations imposed by the authorities stipulate that the following groups of persons may not sit in exit rows / emergency exit seats (XL seats):

  • Babies and children under 12 year,
  • Expectant mothers,
  • Persons taking animals with them in the cabin,
  • Persons with physical and/or mental impairments,
  • Persons with restricted mobility due to their size, health or age.

By reserving a seat adjacent to one of the emergency exits, you warrant that the above-mentioned criteria do not apply to you or persons booked by you. Moreover, you must be prepared to assist the on-board staff in an emergency. This requires that you can follow the crew’s instructions given in German or in English. Should this not be the case, Condor is entitled to assign another seat to the person concerned without entitling him or her to reimbursement of the seat reservation charge paid. Should it prove impossible to assign an alternate seat to the person concerned, having exhausted all available options Condor is entitled to refuse carriage.

The seat reservation and the costs involved apply from the last German airport to the first foreign airport and vice versa. We apologise for any inconvenience caused due to the fact that the seats in the first row cannot be reserved in advance, as they are intended for use by families travelling with infants under two years.

Children aged 2-11 pay the adult fare for a seat reservation.

We advise you to make your seat reservations in good time, no later than 48 hours prior to departure. The reservation can also be made with us after you have booked or in the case of package tour customers. For Condor Comfort Class and Premium Economy Class customers, the seat reservation, if available, is included in the fare at no extra charge.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.

3.2. Reservation of special services

You can book numerous other special services with Condor such as the carriage of sports equipment and special baggage, and premium and special meals. In the event that a reservation is changed or a special service cancelled, Condor is entitled to charge a processing fee of €10.00 per special service booked or reservation made.

Special services are payable directly when booking by credit card or via the electronic direct debit method of payment.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.

3.2.1. Premium & special meals

Instead of the regular on-board service, we also offer a selection of special meals (premium meals) on our international flights. Moreover, it is possible to order the following special meals at the above-mentioned prices per person and route - vegetarian, diabetic, gluten-free, Muslim, Kosher, lactose-free, and children’s meals. The order can be placed directly at the time of booking, or through your travel agency or our service centre if placed in good time (no later than 48 hours) prior to departure.  

4. Ticket


Condor renders the agreed carriage service only on behalf of the passenger named in the ticket or other carriage document; the passenger must prove his or her identity by way of a valid ID document. The passenger’s first name and surname must be the same in both cases. Carriage documents are non-transferable. If you are not travelling with an electronic ticket, you have an entitlement to carriage only upon presentation of a valid carriage document issued in the name of the passenger in conjunction with a valid ID document. When booking, please ensure that your name and that of any persons travelling with you fully correspond with those shown in the relevant ID documents you carry with you.  

5. No-shows, rebooking, replacement persons


5.1. No-shows

In accordance with the regulations set out below, you are entitled at any time to cancel the carriage contract prior to the departure of the flight. In your own interest and in order to avoid any misunderstandings, you are urgently advised to do so in writing and indicate your booking or reference number. Failure to show up for a flight will also be considered a cancellation thereof. The receipt of your cancellation, either by us or by our contractual partners during standard business hours, will be considered the time at which you cancel the carriage contract.

In the case of cancellation, we are entitled to demand payment of the agreed remuneration. However, we set this off with the amounts we would ordinarily save due to the cancellation of contract or which we have acquired by way of alternative use.

The compensation owed to us is based on the price of carriage excluding tax and fees. Other terms of compensation apply to special reservations and seat reservations.

The flat-rate amounts are rounded up to the next full euro. You are entitled to prove to us that no loss at all or significantly less loss has been incurred. The service charge we assess when booking cannot be refunded.

Definition of route type:

Short- and medium-haul routes

maximum flight time 5 hours

Long-haul routes

minimum flight time 5 hours

 
5.2. Cancellation fees

  • Flex Rate (Base Rate with Flex Relax or tariff code “N”)
    • Up to 29 days prior to the departure of the first flight booked

      Short- and medium-haul routes: EUR 30.00 per person and route
      Long-haul routes: EUR 60.00 per person and route

    • Starting from the 28th day up until 24 hours prior to the departure of the first flight booked and, in the case of a cancellation after a previous rebooking, starting from 28 days prior to the departure of the first flight booked:

      Short- and medium-haul routes: EUR 30.00 per person and route plus 25% of the fare and if applicable, of the Flex Relax booked
      Long-haul routes: EUR 60.00 per person and route plus 25% of the fare and if applicable, of the Flex Relax booked

      Starting 24 hours prior to the departure of the first flight booked, no refund is possible. In the case of passengers showing up for the outbound flight but not for the return flight, no refund is possible for the latter.

  • Base Rate (tariff code “SPO”) and Special Rate (tariff code “LM”)
    In the case of cancellations or no-shows for passengers making Base Rate and Special Rate bookings, no refund of the fare is possible.

    In the case of the cancellation of the carriage contract, any tickets that may have already been issued to the customer are to be returned, as otherwise we will have to charge the full price of carriage.

5.3. Rebooking prior to departure of the first flight booked

Rebooking is only possible within the same season (summer season 1 May – 31 October / winter season 1 November – 30 April within the same year) and subject to retention of the original route type (short-, medium- or long-haul route). Rebooking from originally higher priced departures to lower priced departures is possible only if the original fare is maintained. In the case of rebooking to a higher-priced departure, the price difference to the higher fare at the time of rebooking (fare on the day concerned) is payable and due with immediate effect.
 
If you make changes in terms of date, destination, passenger or departure airport after the flight has been booked but prior to the departure of the first flight, we will assess a flat-rate rebooking charge per passenger concerned. The charge is based on the given fare; the fees are rounded to the next full euro.

5.3.1. Flex Relax (Base Rate with Flex Relax or tariff code “N”)
No rebooking fee for a maximum of three rebookings up to 24 hours prior to the departure of the first flight booked.
Starting with the fourth rebooking, the flat-rate rebooking charges payable in conjunction with the Base Rate apply.
Starting 24 hours prior to the departure of the first flight booked or after the date of departure, no rebooking is possible.

5.3.2. Base Rate (tariff code “SPO”)

EUR 30.00 per person and route up to 24 hours prior to the departure of the first flight booked for short- and medium-haul flights (max. five hours’ flight time); children under 2 years free of charge.
EUR 60.00 per person and route up to 24 hours prior to the departure of the first flight booked for long - haul flights (min. five-hours’ flight time); children under 2 years free of charge.
Starting 24 hours prior to the departure of the first flight booked or after the date of departure, no rebooking is possible.

5.3.3. Special Rate (tariff code “LM”)

No rebooking is possible.

5.4. Rebooking following departure of the first flight booked

After the departure of the outbound flight, no rebooking is possible for Special Rate bookings. As far as Base Rate and Base Rate with Flex-Relax bookings are concerned, a change of the originally booked return flight is possible subject to regulatory approval up to 24 hours prior to the originally booked return flight and the availability of seats in either the same or a higher tariff category within the same season (summer / winter season of the same year). Any tariff differences are payable as well as a flat-rate rebooking charge of EUR 30.00 per person for short- and medium-haul routes and EUR 60.00 per person for long-haul routes.

Settlement of the rebooking fees and any tariff differences that may be incurred is only possible after the departure of the first flight booked by credit card or via direct debit from a German bank account.

5.5. Substitutes

No name change or designation of a substitute is allowed for Special Rate bookings.

In the case of Flex Rate or Base Rate bookings, the designation of a substitute within the tariff booked is allowed for the entire carriage service up to 24 hours prior to the departure of the outbound flight. A subsequent amendment of bank or credit card data is not possible in connection with a name change. The contractual partner and the substitute are jointly and severally liable for the carriage costs.

The following flat-rate charges are assessed for name changes:

5.5.1. Flex Rate (Base Rate with Flex-Relax or tariff code “N”)

No name change fee for max. 3 rebookings up to 24 hours prior to the departure of the first flight booked.
Starting with the 4th rebooking, the flat-rate name change charges assessed in conjunction with Base Rate bookings apply.
Starting 24 hours prior to the departure of the first flight booked or after the date of departure, no name change is possible.

5.5.2. Base Rate (tariff code “SPO”)

EUR 30.00 per person and route up to 24 hours prior to the departure of the first flight booked for short- and medium-haul flights (max. 5 hours’ flight time); children under 2 years free of charge.
EUR 60.00 per person and route up to 24 hours prior to the departure of the first flight booked for long-haul flights (min. 5 hours’ flight time); children under 2 years free of charge.
Starting 24 hours prior to the departure of the first flight booked or after the date of departure, no rebooking is possible.

5.5.3. Special Rate (tariff code “LM”)

No rebooking is possible.

5.6.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

6. Cancellation of upgrades, cancellation of special services


6.1. Cancellation of upgrades


The above-mentioned cancellation and rebooking fees apply exclusively to the price of carriage. The cancellation of upgrades for Premium Economy Class and Condor Comfort Class bookings are subject to other terms of cancellation and rebooking. The terms concerned apply exclusively to the price of carriage in a higher booking category.

6.2. Condor Comfort Class


In the case of cancellations up to 24 hours prior to the contractually agreed outbound flight or return flight, the fee amounts to 50% of the upgrade price. In the case of rebooking up to 24 hours prior to the contractually scheduled flight departure, the cost incurred amounts to 10% of the upgrade price.

No cancellations or rebookings are possible on the day of departure. In the case of a cancellation of your Comfort Class booking, we will attempt to find an alternative use for your booking. You are entitled to prove to us that no loss at all or significantly less loss has been incurred.

6.3. Premium Economy Class

In the case of cancellations up to 24 hours prior to the contractually agreed outbound flight or return flight, the fee amounts to 50% of the upgrade price. In the case of rebooking up to 24 hours prior to the contractually scheduled flight departure, the cost incurred amounts to 10% of the upgrade price.

No cancellations or rebookings are possible on the day of departure. In the case of a cancellation of your Premium Economy Class booking, we will attempt to find an alternative use for your booking. You are entitled to prove to us that no loss at all or a significantly lower loss has been incurred.
 

6.4. Cancellation of special services

You can book numerous other special services with Condor such as the carriage of sports equipment and special baggage, and premium and special meals. In the event that a reservation is changed or a special service cancelled, Condor is entitled to charge a handling fee of €10.00 per special service booked and/or reservation made.

6.5.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

7. Loss of tickets


In the case of the loss of tickets (paper tickets), we charge a handling fee of EUR 50 per ticket for issuing new travel documents.  

8. Punctual appearance at the airport


The check-in deadline applicable to you depends on the distance of the flight booked and/or on the departure airport concerned. We define the check-in deadline as the point in time set by us at which you must have shown up at the check-in / passenger handling counter. Kindly give due consideration to the check-in deadlines quoted below when planning your journey. In order to ensure that the flight is checked in smoothly and departs on time, you are urgently advised to comply with the deadlines set out below as otherwise, in the case of your late appearance at the check-in counter, we are entitled to cancel your booking and refuse your carriage. We assume no liability for any damage and expenses you may incur due to such violations of this collateral duty as are your sole responsibility.
We hereby agree with you that you must have appeared at the check-in counter / passenger handling area within the times set out below (check-in deadlines):

  • in the case of short- and medium-haul flights 90 min. prior to the departure time shown in the ticket,
  • in the case of long-haul flights 120 min. prior to the departure time shown in the ticket and
  • in the case of flights to the USA/Canada 180 min. prior to the departure time shown in the ticket.

In the case of a Comfort Class booking, kindly turn up at the check-in/passenger handling counter no later than 60 min. prior to the departure time shown in the ticket.

Irrespective of the carriage category booked, all our passengers are subject to the requirement that they must be in possession of their boarding cards and have completed all check-in formalities no later than 45 minutes (no less than 60 minutes for long-haul flights) prior to the departure time shown in the ticket.

Due to the safety regulations applying at the time and checks carried out on both persons and baggage, we hereby notify you that you should proceed to the gate indicated on your boarding card and await the announcement that the aircraft is ready for boarding immediately after check-in procedures have been completed. You must have made your way to the gate no later than the point in time indicated to you at the check-in / passenger handling counter for the purpose of boarding the flight booked by you and for which you have already checked in; otherwise we are entitled to cancel your booking and refuse your carriage in order to avoid any boarding and flight departure delays. We assume no liability for any damage and expenses you may incur as a result.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

9. Passenger behavior


In the event that your behavior during check-in procedures, boarding or on board is such that you represent a risk for the aircraft or for persons or objects on board, you disturb the crew in the execution of their duties or do not follow the crew’s instructions including those relevant to the ban on smoking or to the use of alcohol or drugs, or that you inconvenience or harm other passengers or members of the crew, we reserve the right to take any measures necessary to prevent the behavior concerned up to your restrainment and to refuse your carriage. This also applies in cases where after careful consideration we found it appropriate to provide you with written notification prior to the booking that we no longer wish to convey you on our flights from the time that written notification was provided due to the fact that you violated the above-mentioned code of conduct on a previous flight and that we consider your carriage to therefore be inappropriate.  

10. Restricted or refused carriage of passengers or baggage (right to refusal of carriage)


Condor may refuse the carriage or continued carriage of a passenger or his baggage or prematurely interrupt the carriage concerned if one or more of the following points apply:

10.1.

The carriage violates applicable law, the applicable regulations or conditions imposed by the country of departure or destination or by the country over which the flight passes; or

10.2.

The carriage puts at risk the safety, order or health of the other passengers or crew members or represents an unreasonable burden on their carriage;or

10.3.

The passenger’s mental or physical state of health, including any alcohol-, drug- or allergy-related impairment, poses a danger or a risk to himself or herself, to other passengers, to the crew members or to property; or

10.4.

The passenger's conduct on an earlier flight constitutes significant grounds to assume that such conduct may be repeated; or

10.5.

The passenger refuses a security check of his/her person or baggage; or

10.6.

The applicable fare, taxes, fees or surcharges (including for previous flights) have not been paid; or

10.7.


The passenger is not in possession of valid travel documents, or the passenger wants to enter a country that he/she is only entitled to pass through, or for which he/she does not have valid entry documents; the travel documents were destroyed during the flight or the passenger refused to provide them to the crew, despite being requested to do so in exchange for a receipt; or

10.8.

A pneumatically or electrically powered device must be used in flight for medical reasons.

The baggage cannot contain:

10.9.

Items that are likely to put the aircraft, persons or objects on board at risk, as listed in the ICAO and IATA rules governing the carriage of hazardous goods which are available from us or from the travel agency issuing the ticket. These include, but are not limited to, explosive substances, compressed and liquid gases, oxidising, radioactive or magnetising substances, highly flammable substances, toxic, infectious or aggressive substances and all other liquid substances.

10.10.

Items which are prohibited for carriage according to the relevant regulations imposed by the country of departure, the country of destination or by the country over which the flight passes.

10.11.

Lithium batteries or lithium accumulators (common in electronic devices such as laptops, mobile phones, watches, cameras) can be carried only in carry-on baggage.
Further details can be found on Condor’s website (www.condor.com).

10.12.

If you carry on your person or in your baggage weapons of any kind, including but not limited to (a) firearms, blunt or sharp weapons as well as sprayers that can be used for attack or defence purposes (b) ammunition and explosive substances (c) objects that due to their external form or markings give the impression of being weapons, ammunition or explosive substances, you are obliged to notify us of this prior to starting your journey. The carriage of such objects is only allowed if they are conveyed as cargo or checked in as baggage in accordance with the regulations governing the carriage of hazardous goods.

Police officers who are required to carry weapons as part of their professional duties must surrender their weapons to the captain in charge during flight.

10.13.

Weapons of all kinds, including but not limited to firearms, blunt or sharp weapons and sprayers. Hunting and sporting weapons may be allowed as baggage at our discretion. They cannot be loaded and must be transported in a locked, standard case. The transport of ammunition is subject to the ICAO or IATA hazardous goods regulations.

10.14.

Items that are dangerous or unsafe on account of their weight, size or type or are unsuitable for carriage due to their perishable, fragile or especially delicate nature. Further details in this respect are available from us or our authorised agents.

10.15.

Should any of the above-mentioned items be contained in your checked baggage and be discovered therein via security checks, the items concerned must be removed from your baggage. To this end, your item of baggage must be opened and the dangerous item removed. No liability for the item removed is assumed by Condor. We assume no liability for any damage to the item of baggage or its contents incurred due to the opening of the item of baggage and the removal of the offending item.

10.16.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

11. Carriage of animals on Condor flights


11.1.


The transport of dogs, cats and other domestic animals is subject to Condor’s consent. The following conditions must be met: the animals must be properly contained in travel crates and have valid health and vaccination certificates, entry permits and other entry or transit documents as required by the applicable countries. Condor reserves the right to define the type of carriage and the maximum number of animals permitted per flight.

11.2.

The weight of the animals, of the travel crates and pet food are not included in the passenger's free baggage allowance. There is a fee to transport animals. In addition, the special terms of 11.3 will apply.

The animal carriage charges and other information

11.3.

Guide dogs and similar companion animals (service dogs, therapy dogs), their travel crates and pet food will be transported without an additional fee and will not be applied to the free baggage allowance. These animals will be transported free of charge in the cabin provided that the passenger provides proof of medical necessity. For flights to or from the US, the passenger must present a medical certificate documenting that he or she requires a therapy dog.

11.4.

Condor assumes no responsibility or liability for the animal's required entry, exit, health or other papers, or for the animal's eligibility for entry or transit in the respective countries, unless Condor caused the damage by gross negligence or intent. The passenger is liable for all damage caused by the animal to third parties and indemnifies us from all liability.

11.5.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

12. Unaccompanied minors, carriage of infants and special assistance


12.1. Unaccompanied minors (UM)

Children aged 5-11 years can also travel alone with Condor. Registration for the UM service is possible up to eight hours prior to departure. The service guarantees the provision of close supervision of the child concerned from the point in time of his or her check-in on the ground. We also provide a seat reservation free of charge, but only up until 48 hours prior to departure. We would like to point out that seat reservations on any feeder flights from other airline companies used to and/or from the departure and/or destination airports may be subject to a charge or may not be possible.

If two children are travelling together but otherwise unaccompanied, the UM charge of EUR 30.00 per child and route is payable, however the second child then pays the discounted child fare.

At the departure airport, we need full details (name, address, telephone number) of the accompanying person bringing the child to or collecting the child from the UM service provision point.

Should the accompanying person(s) not be the parent(s) of the UM, an authorisation notice is required when checking in and picking up the child. This is however necessary only if the accompanying person(s) is/are not the same as that (those) person(s) noted in the booking. The accompanying person(s) must be able to identify himself, herself, or themselves via a valid photo ID.

Our flight attendants will then handle the supervision on board. We apologise for any inconvenience caused due to the fact that children under 5 years of age on the flight departure date must always be accompanied on the flight by their parents, or their siblings aged 16 years and above, or by other persons aged 18 years and above.

Children aged 5-11 years travelling alone must be registered.

We will treat juveniles up to 16 years of age as unaccompanied minors upon the express wish of the parents.

12.2. Carriage of infants and children

In cases where a child under 12 years of age is accompanied by only one parent, it helps to avoid misunderstandings and complications if written confirmation from the other parent authorising the execution of the flight(s) with the accompanying parent can be presented.

No more than one infant under 2 years of age can be conveyed per adult without the infant requiring a separate seat. A second infant under 2 years can be conveyed on request accompanied by one adult only if a seat is booked for the second infant at the regular fare.

Please note: an infant must be booked as a child (2-11 years) and paid for as such if the infant concerned reaches the age of 2 years prior to the return flight.

As a special service for families with children under 2 years, Condor offers the possibility of making advance seat reservations free of charge. Seat reservations for families with infants under 2 years (without a separate seat), comprising two adults, at least one infant and accompanying siblings aged 2-11 years, are made at no cost. Following punctual registration up to 48 hours prior to the scheduled departure, Condor will provide bassinets / baby carriers on board for infants up to approx. 6 months and/or max. 8 kg. However, please note that this service cannot be provided in all classes, nor on any feeder flights to and/or from departure and/or destination airports operated by other airline companies.

12.3. Special assistance

For best-possible preparation, please inform Condor at the time of booking (but no later than 48 hours before departure) about any need for assistance, for instance in transporting persons with disabilities, expectant mothers, persons with health issues or others requiring special assistance. We cannot guarantee full assistance if this information is not provided to us at all, or not in good time.
We will not exclude any passengers due to their need for assistance, provided that they have advised us of their need for special assistance at the time of their ticket purchase and we have accepted them for carriage.

12.4.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

13. Baggage regulations


All passengers may take a limited quantity of baggage with them on flights which is conveyed as free baggage. Free baggage allowances are indicated on your ticket and/or the invitation tender on which your offer to conclude an air carriage contract is based. The carriage of such baggage that exceeds the free baggage allowance and the carriage of special baggage are subject to a fee. At the check-in counter, random checks will be carried out on your baggage. We would like to point out that the items listed in Section 10 may be contained in neither your checked baggage nor your carry-on baggage. Additionally, we wish to advise you that your carry-on baggage may contain no pointed and sharp objects such as knives, scissors or the contents of a manicure set, etc. Such items belong in the checked baggage.

If feeder flights to and/or from departure and/or destination airports for your Condor flights are used that are executed by another airline company, the General Terms and Conditions of the Carriage of Passengers and Baggage of the airline company concerned apply for the entire route of the given feeder flights. Insofar as you have reserved special services or registered special baggage, the reservation concerned applies to the route served by Condor only. The same applies to reductions and/or benefits passengers are entitled to by way of their bookings in our Comfort Class or Premium Economy Class.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.

13.1. Carry-on baggage

You may take on board with you, free of charge, one item of carry-on baggage with a maximum weight of 6 kg. Moreover, you are also permitted to take on board a small handbag, a laptop including its case, an umbrella and any walking aid you may need. The dimensions of the carry-on baggage may not exceed 55 x 40 x 20 cm. Insofar as the maximum permitted weight and/or permitted dimensions for carry-on baggage is/are exceeded, we are entitled to demand payment of a surcharge for excess baggage. Moreover, our ground and on-board staff members are obliged for safety reasons to stow excess items of baggage in the hold with other baggage. In cases of non-compliance with the weight and dimension restrictions, we cannot be made liable for any valuables and fragile items contained in carry-on baggage that has to be checked in.

In all cases, carry-on baggage must fit under the seat in front of you or in the overhead bins. If your carry-on baggage does not meet the requirements concerned or comply with the relevant safety regulations, it has to be conveyed as checked baggage. Such items as are then unsuited to carriage in the hold (e.g. fragile musical instruments) are accepted for carriage in the cabin only in cases where they have been registered with us in advance and we have confirmed their carriage. In such cases, the carriage of this special baggage is subject to payment of the relevant charges.

In accordance with Regulation (EC) 1546/2006, you may take on board all flights departing from European airports (including international flights) in your carry-on baggage liquids, pressurised containers (e.g. sprays), pastes, lotions and other gel-like substances, not to exceed 100 ml per packaging unit. The quantity printed on the container, not the actual contents, will apply. The individual containers must fit fully into a re-sealable, transparent plastic bag with a maximum capacity of one litre and will be checked at the security counter. Only one bag per passenger is permitted. Special regulations apply to medicines and baby food. Various non-EU states have introduced the same or similar regulations. Passengers can obtain further information in this respect from us or our authorised agents.

13.2. Excess baggage

In the event that your carry-on baggage exceeds the maximum weight for carry-on baggage and/or total baggage allowed for the given flight, we are entitled to charge a fee for the excess baggage.

In the event that you leave baggage behind at the check-in counter or departure gate, we assume no liability whatsoever for the baggage concerned. Should costs be incurred for the baggage you leave behind or for its safe custody or disposal, the costs concerned are payable by you.

13.3. Child car seats on board of Condor flights

13.4. Carriage of of sport weapons and special baggage

The carriage of special baggage and other sports equipment is subject to payment of the relevant charges.

13.5. Transport packaging for special baggage and sports equipment

The carriage of special baggage and sports equipment is possible only in suitable transport packaging or transport containers. Each item of sports equipment must be packed and checked separately, i.e. separate from the normal baggage you check. Failure to comply with this will result in your entire baggage being charged at current excess baggage rates which could possibly exceed the flat-rate charge for special equipment and sports equipment. The staff members at the check-in counter reserve the right to carry out random checks on special baggage and sports equipment and, if necessary, to refuse carriage in the event of non-compliance with the relevant regulations. Please note that sports equipment may contain no articles other than those required specifically for carrying out the sports activity concerned – this applies above all to clothing. For the carriage of canoes and kayaks, we will require a recourse disclaimer. Kindly note that special baggage and sports equipment must be registered. Registration thereof is only possible up to eight hours prior to departure.

No registration of special baggage is required in respect of strollers, buggies, child travel beds and child car seats if the items concerned are not to be used on board. Moreover, sunshades and excess baggage in suitcases up to 20 kg over the free baggage allowance do not have to be registered. Due to the extended period of time needed for checking in special baggage and sports equipment, you are kindly asked to report to the check-in counter no later than 120 minutes (in the case of USA / Canada flights 180 minutes) prior to the scheduled departure time. The charges for the carriage of special baggage and sports equipment as well as for excess baggage are payable when registering by credit card or via direct debit, but no later than at the time you check in. Subsequent payment is not possible.

In the event that feeder flights to and/or from departure and/or destination airports are used, the terms of the airline company executing the first flight segment apply for the entire route. You are urgently advised to contact the airline company concerned in advance for any information you may require.

13.6. The checked baggage cannot contain

  • cash, jewels, precious metals, cameras, mobile telephones, electronic devices (e.g. laptops or PCs), fragile low-vision aids, business papers, samples, valuable works of art with a market value in excess of EUR 300.00 (the replacement value applies) insofar as they are not used for clothing purposes.

Pursuant to Article 20 of the Montreal Convention, Condor assumes no liability for damage to or loss of articles that are improperly included in checked baggage contrary to the above regulations. This also applies to consequential and indirect damage that may arise due to the carriage of such items in checked baggage.  

14. Liability and claim assertion deadline


As far as the liability of Condor and other such companies that execute carriage-related activities is concerned, the respective terms and conditions of the given company apply.

The carriage of persons, baggage and freight is subject to the convention of 28 March 1999 for the standardisation of certain regulations concerning international carriage by air (Montreal Convention) and to Regulation (EC) 2027/97 as amended by Regulation (EC) No. 889/02. The Montreal Convention regulates and limits the liability of Condor in respect of death or personal injury as well as of the loss of or damage to baggage and of delays.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.

Liability is limited according to the Montreal Convention as follows:

  • There are no maximum liability limits in respect of the death or personal injury of passengers. In the case of damage up to an amount equivalent to 113,100 special drawing rights (SDRs) of passengers (approx. EUR 123,000) per passenger, there is no possibility to document that the party suffering the damage caused or helped cause, in full or in part, the damage concerned by his or her culpable behaviour. For any damage in excess of the above, Condor is not liable if it can prove that the damage is not attributable to illegal and culpable action or neglect on its part or on the part of persons appointed by it or is exclusively attributable to the illegal and culpable action or neglect of a third party (Article 21 MC). Condor will pay an advance amount for coverage of the immediate economic needs of the claimant concerned.
  • In the case of the destruction, loss in full or in part, damage or delay of checked baggage, liability is limited to 1,131 SDRs (approx. EUR 1,227). In the event that the value of the baggage you check exceeds this amount, you should provide the air carrier with notification to this effect or ensure prior to the journey that your baggage is fully insured.
    The price of carriage does not include insurance. You are urgently advised to obtain insurance covering cancellation of travel as well as loss of or damage to baggage. We would be pleased to broker such coverage via our insurance partner Europäische Reiseversicherung AG, Rosenheimer Strasse 116, 81669 Munich, Germany. We are not responsible for claims settlement.
  • In case of the delay of carriage of the passenger by air, liability is limited to 4,694.00 SDRs (approx. EUR 5,100.00).
    Any damage, loss in full or in part or destruction of baggage must be reported to us in writing as soon as possible. In the case of damage or loss in full or in part, notification of the damage or loss must be made at the airport; you will be provided with a PIR. If the checked baggage is accepted at the baggage delivery point, we assume (unless proof to the contrary is supplied) that we delivered the checked baggage to you in an undamaged and complete state. Any scratches, small dents and scrapes do not constitute damage to the checked baggage, as these are signs of the wear and tear caused by the intended use. Kindly ensure that your baggage is capable of withstanding the stress and strain of air carriage and is above all adequately waterproofed. The limitations of liability do not apply insofar as damage is attributable to wilful or negligent behaviour on the part of Condor.

    In the case of damage to or the partial loss of checked baggage, written notification to this effect must be sent to us without delay, but no later than 7 days after you are in possession of the baggage or within 21 days in the case of delayed baggage. The time of mailing the written notification applies. The supply of a PIR does not equate to compliance with the above-mentioned deadlines.

    If the damage is attributable in part to the culpable behaviour of the party suffering the damage, the relevant statutory requirements in respect of the exclusion of or reduction in the obligation to pay compensation apply in the case of contributory negligence by the injured party. This also applies to the extent the party suffering the damage fails to meet with his obligation to mitigate and minimise loss.
    Condor is not liable for any damage arising from its compliance with statutory requirements or your non-compliance with duties arising from the requirements concerned.

    The provisions set out under the Montreal Convention remain unaffected by the above-mentioned requirements.

    Claims for compensation may be asserted only within a period of two years starting from the day on which the aircraft reaches its destination, on which it should have reached its destination or on which carriage was interrupted.

 

15. Flight times, delays and flight cancellations/flight time changes, passenger rights


15.1.

The planned departure times can vary to some extent, taking the mutual interests and reasonable expectations of the passengers into account. Condor will attempt to limit the changes in flight times to a minimum. Condor will inform all guests immediately upon obtaining knowledge of the required changes to the departure time.
Condor is entitled to change the aircraft used and transfer carriage in full or in part to a third party, in which case Condor remains responsible for the carriage booked.

If you notify us of your contact address, we will inform you of any changes in carriage as quickly as possible.

15.2.


In cases of the unjustified refusal of carriage and flight cancellations, we will render the services set out in Regulation (EC) 261/04 given compliance with the statutory requirements. In cases of delay, you will be provided with the customer care services set out therein.

15.3. Notice pursuant to Regulation (EC) 261/2004 on passenger rights

In cases of non-carriage due to overbooking, flight cancellations and delays of at least two hours, you have the following rights as set out in the above-mentioned regulation. This notice is necessary but does not constitute any basis for asserting compensation claims or for interpreting the liability regulations laid down in the Montreal Convention.The rights set out in the regulation only apply if you have a confirmed booking for the flight concerned, you appear at the check-in counter at the time indicated or, if no time is indicated, no later than 45 minutes prior to the scheduled departure time and you have booked the flight at a tariff available to the general public.In the case of delays of more than 2 hours for flights of up to 1,500 km, of more than 3 hours for flights of between 1,500 km and 3,500 km and of more than 4 hours for flights of over 3,500 km, you are entitled to customer care services in the form of food and beverages in accordance with the carriage class booked and, depending on the length of the waiting time concerned, two telephone calls or telefaxes or e-mails and hotel accommodation in the event that the flight does not depart until the day after the scheduled date of carriage. Should the flight be subject to further delay on account of the provision of customer care services, you have no further entitlement to the services concerned. In the case of delays of more than 5 hours, you have the right to cancel the carriage contract and have the cost of the ticket refunded within 7 days, if the purpose of the journey is no longer relevant due to the delay, and, if applicable, the right to a return flight to the starting point of your journey at the earliest possible point in time.In the case of overbooking, you are entitled to receive customer care services. Moreover, we will offer you alternative carriage to your destination airport under comparable conditions. If you refuse the carriage offered, you are entitled to have the ticket costs refunded. In all cases, you can claim compensation based on the distance the flight concerned travels. In the case of flights travelling up to 1,500 km, the compensation payment amounts to 250.00 Eur per passenger; in the case of flights travelling between 1,500 km and 3,500 km, 400.00 Eur; and in the case of flights travelling more than 3,500 km, 600.00 Eur. You have the choice between cash payment and a flight voucher. If we offer you an alternative flight to your destination airport and the aircraft arrives no more than 2, 3 or 4 hours late depending on the distance travelled, the compensation payment will be reduced by 50%. Your claim to the above-mentioned services will be excluded if you are refused carriage on the grounds of the regulations mentioned previously and those mentioned in the following.In case of the cancellation of a scheduled flight, you have the same right to receive customer care services, compensation and the refund of ticket costs as in the case of non-carriage subject to the requirements mentioned. You have no claim to the above-mentioned rights if the cancellation is attributable to exceptional circumstances that could not be avoided despite all possible measures having been taken. Your claim to compensation also lapses if we inform you of the flight cancellation at least 14 days prior to the scheduled departure, or if we inform you between 14 and 17 days prior to the scheduled departure that the departure is delayed by no more than 2 hours and the arrival by no more than 4 hours, or less than 7 days prior to the scheduled departure that the departure is delayed by no more than 1 hour and the arrival by no more than 2 hours. Condor is entitled to declare that any compensation payments are to be set off against claims for damage irrespective of the legal grounds of the case concerned.

15.4.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.  

16. Electronic devices, seatbelt fastening requirement, non-smoking flights, alcoholic beverages, allergies, travel documents, violation of entry regulations and legal consequences


16.1. Electronic devices

The unauthorised operation of electronic devices on board, e.g. mobile telephones, laptops, CD players, electronic games and devices with transmission functions and walkie-talkies is prohibited and can be a punishable offence. Exceptions to this are hearing aids and cardiac pacemakers. Kindly observe the instructions given by the staff on board. Should you be unsure as to whether the operation of a device you have taken on board with you is permitted, please also contact the staff on board.

16.2. Seatbelt fastening requirement

Kindly note for your own safety that you are required to keep your seatbelt fastened during the entire flight whenever you are sitting in your seat. The instructions of the staff on board require strict compliance.

16.3. Non-smoking flights

Smoking is not allowed on any Condor flight. Smoking is prohibited in all parts of the aircraft and during your entire stay on board. Violations of the ban on smoking will immediately result in legal action being taken and can cause the flight to be interrupted. Any costs incurred as a result are payable by you in all cases.

16.4. Alcoholic beverages

Consuming alcoholic beverages you have brought on board yourself is prohibited throughout the duration of your flight.

16.5. Allergies

Please note that, in your own interest but also in the interest of other passengers and the safety of the flight, you must inform us of any allergies you may have to certain foods or ingredients at least 24 hours prior to departure. Condor cannot guarantee that passengers will not be exposed to allergens on board. We are under no obligation to transport passengers with allergies to certain foods or ingredients involving the risk of seriously endangering their own health and cannot guarantee the absence of those allergens in our food or air.

16.6. Travel documents

You are obliged and it is your own responsibility to obtain the entry and exit documents and visas needed for your journey and to observe all the regulations prescribed by the countries the aircraft flies over, to or from; the same applies to our relevant regulations and instructions. We are not liable for any consequences you may incur from your failure to obtain the necessary documents or comply with relevant regulations or instructions.
You are obliged prior to departure to present entry and exit documents, visas, health certificates and any other certificates required by the relevant countries and allow us to make copies of the documents concerned. We reserve the right to refuse your carriage if you do not comply with the relevant requirements or your documents are incomplete. We are not liable for any losses or expenses you may incur due to your non-compliance with the given regulations.

16.7. Violation of entry regulations and legal consequences

If you are refused entry into a given country, you are then obliged to pay the fine imposed on us by the country concerned. You are moreover obliged to pay the applicable fare in the event that you have to be brought to your place of departure or another location by order of the relevant authorities due to the fact the you may not enter a given country (transit or destination country). For payment of the fare concerned, we can use the money paid by you for unused carriage or any means of payment of yours in our possession at the time. No refund will be made for the fare paid for carriage to the place of refused entry or deportation.
In the event that we are asked to pay any penalties or fines, make a deposit on them or pay any other expenses due to the fact that you have not observed the regulations of the country concerned in respect of transit or entry or due to the fact that the documents required by the given regulations are either not in order or not available at the time, you are then obliged at our request to reimburse us for the penalties or fines paid, the amounts deposited and the expenses incurred. We are entitled to use the means of payment in your possession at the time to cover the expenses concerned. The amount due for penalties and fines varies from country to country and can far exceed the fare. In your own interest, you are therefore urgently advised to ensure that you comply with the entry regulations of the given country.  

17. Data protection


You acknowledge having provided Condor with your personal data for the following purposes - the execution of your flight bookings, the acquisition of any additional services required, the performance of entry formalities and the transmission of such data to the relevant authorities in connection with the execution of your flight. You authorize Condor to forward the data concerned in order to fulfill the above-mentioned purposes to its own offices, authorized agents, relevant domestic and foreign authorities, other airline companies and other providers of the above-mentioned services. We also make use of the assistance of external service provision companies within the framework of the customer care services we offer. Their members of staff are naturally subject to the same strict statutory data protection regulations as our own staff. In all other cases, please refer to our additional information on privacy.  

18. Insurance


The fare does not include any insurance services with particular regard to travel cancellation coverage. You are therefore urgently advised to take out the relevant insurance coverage when booking your travel. Immediate written notification of the insurer is required when filing a claim. Condor is not responsible for claim settlement.

The address of our insurance company is: Europäische Reiseversicherung AG, Rosenheimer Strasse 116, 81669 Munich, Germany.  

19. Notice pursuant to the annex to Regulation (EC) 2027/97 as amended by Regulation (EC) 889/02


This notice is required pursuant to Regulation (EC) 889/02; it does not constitute any basis for asserting compensation claims or for interpreting the provisions set out under the Montreal Convention. As we are obliged by law to publish this notice, it is not part of the carriage contract concluded between you and Condor.

Liability of airline companies for passengers and their baggage

This notice summarises the liability rules applied by Community airline companies as required by Community legislation and by the Montreal Convention.

If the flight is being operated by a code sharing partner, the special terms pursuant to section 1.2. of these GTBC will apply. The other airline’s terms of carriage may differ from these GTBC.

19.1. Compensation in the event of death or personal injury

There are no maximum liability limits in respect of the death or personal injury of passengers. In the case of personal damage up to an amount equivalent to 113,100 SDRs, the airline company cannot contest claims for compensation. In the case of claims for amounts in excess of that set out above, the airline company can defend itself against such claims by proving that it was not negligent or otherwise at fault.

19.2. Advance payments

If a passenger is killed or injured, the airline company must make an advance payment to cover immediate financial needs within 15 days of the identification of the person entitled to compensation. In the case of the passenger’s death, the advance payment concerned must be no less than an amount equivalent to 16,000.00 SDRs.

19.3. Delays in the carriage of passengers

As far as delays in the carriage of passengers are concerned , the airline company is liable for any damage in-curred as a result unless it took all reasonable measures to avoid the given damage or it was impossible to take such measures. The liability for any damage due to the delay in the carriage of passengers is limited to an amount equivalent to 4,694.00 SDRs. Any liability in accordance with Regulation (EC) 261/04 remains unaffected by this.

19.4. Delays in the carriage of baggage

As far as delays in the carriage of baggage are concerned, the airline company is liable for any damage incurred as a result unless it took all reasonable measures to avoid the given damage or it was impossible to take such measures. The liability for any damage due to the delay in the carriage of baggage is limited to an amount equivalent to 1,131.00 SDRs.

19.5. Destruction of, loss of or damage to baggage

The airline company is liable for the destruction, loss of or damage to baggage up to an amount equivalent to 1,131.00 SDRs. In the case of checked baggage, it is liable even if not at fault insofar as the baggage was not previously defective. With regard to baggage that is not checked, the airline company is only liable for its culpable behaviour.

19.6. Higher liability limit for baggage

A passenger can benefit from a higher liability limit by making a special declaration no later than the time he or she checks in and by paying a surcharge.

19.7. Baggage complaints

If baggage is damaged, delayed, lost or destroyed, the passenger must provide the airline company with written notification to this effect as soon as possible. Passengers whose checked baggage sustains damage must provide written notification to this effect within seven days; if baggage is delayed, written notification is required within 21 days.

19.8. Liability of contractual and executing airline company

If the air carrier actually operating the flight is not the same as the contractual airline company, the passenger has the right to address a complaint or a claim for damages to either. If the name or code of an airline company is indicated on the ticket, that airline company is the one entering into the contract.

19.9. Claim assertion deadlines

Any action in court to claim damages must be brought within two years of the date of arrival of the aircraft or of the date on which the aircraft should have arrived.

The above requirements are based on the Montreal Convention dated 28 May 1999 that was implemented in the European Community via Regulation (EC) 2027/97 as amended by Regulation (EC) 889/02 and via the national legislation of the member states.  

20. Applicable law and judicial venue


20.1. Applicable law

The carriage contracts concluded with Condor and these General Terms and Conditions of Business and Carriage are subject to German law.

20.2. Judicial venue

The judicial venue for claims asserted by such passengers as are merchants as defined in the German Commercial Code (HGB) is Kelsterbach, Germany. This agreement on the judicial venue does not apply to claims asserted on the basis of the Montreal Convention or Regulation (EC) 261/04.  

21. Rail & Fly


“Rail & Fly” rail tickets can only be booked in conjunction with a Condor flight via Condor seat-only sales outlets either at a travel agent, at www.condor.com or via our Condor service center. Condor is merely a broker of the carriage services provided by Deutsche Bahn AG and assumes no liability whatsoever for them.

The rail ticket entitles the holder to travel on all trains and routes within the German rail network of Deutsche Bahn AG in the second class including ICE connections. The rail tickets can be used one day prior to the flight departure date, on the actual flight departure date and one day after. When selecting your train connection, kindly note that it must correspond to the direct route between your place of domicile and the departure airport. 

We would like to point out that delays to services of Deutsche Bahn AG due to external circumstances can never be ruled out completely. You should therefore select your rail connections such that you are able to appear at the check-in counter no later than 120 min. prior to your departure (in the case of USA / Canada flights 180 min.). You are solely responsible for your punctual arrival at the departure airport.

Carriage via Deutsche Bahn AG (Rail & Fly) is subject to Deutsche Bahn AG’s Terms and Conditions of Carriage for Passenger Services.

Cancellation of rail tickets (Rail & Fly) is possible free of charge up to 24 hours prior to your scheduled flight departure. After this time, no cancellation is possible, not even for the return rail journey. As far as the punctual cancellation of the tickets is concerned, you are required to notify us of this in writing by returning the original rail tickets supplied to you. The point in time of cancellation depends on the time at which we receive notification of cancellation. The cost of carriage charged by Deutsche Bahn AG is collected by us on behalf of Deutsche Bahn AG.

If purchased online, the “Rail & Fly” product is only available via the German website.

Last update: 15 August 2013; subject to amendment without prior notice.

Condor Flugdienst GmbH
Condor Platz
60549 Frankfurt am Main
GERMANY  

22. International Terms and Conditions of Carriage to/from Canada


Condor Airline Tariff Canada (pdf)

Version: September 14, 2011, subject to amendment without prior notice.

Condor Flugdienst GmbH
Condor Platz
60549 Frankfurt am Main
GERMANY