Our travel tip for a punctual departure
Set out relaxed and unstressed on holiday – and make sure you take off on time! Allow plenty of time for: travelling to the airport, checking in and the important – and therefore extensive – security checks on the way to your departure gate. For flights from Frankfurt you must allow up to 45 mins. from check-in to the departure gate.
If you made your booking through the Condor Flight-Only program (booking partner: Condor Individuell), all flight-related fees and surcharges are usually included in the travel cost.
New entry regulations for Mauritius
Due to the outbreak of the Ebola virus in West Africa, entry restrictions are being imposed on nationals from the following countries until further notice: Nigeria, Sierra Leone, Guinea, Liberia, Senegal and the Congo.
Passengers may only travel if prior approval has been obtained from the Mauritius Passport and Immigration Office.
Please contact the Passport and Immigration Office as detailed below:
Tel.: +230 637 4108 / +230 637 3720
Duty to declare cash carried when entering or leaving the European Union (EU)
Since 15 June 2007, you must now complete a written declaration if you are crossing the EU's external frontiers and carrying 10,000.00 Euro (USD 13,387.00) or more in cash.
In the Federal Republic of Germany, the cash must be declared in writing to the customs office responsible for the border crossing where you enter or leave the EU. Declaration forms are available at the customs offices.
Visit the European Commission website for details.
On all Condor flights from and to Thailand with departure from December 1st, 2014 additional safety regulations are effective. In future all guests are asked to fill in a data form up to 75 hours before departure as this is compulsory for transportation. The passenger information of salutation/gender, first name, last name, date of birth, passport data, nationality of the traveler and principal residence of the traveler are requested thereby.
This affects all Condor flights to Thailand (entering and leaving) with departure dates from 01.12.2014. It is irrelevant whether you booked your Condor flight via condor.com, through a stationary travel agency, an Internet travel agency or as part of an all-inclusive arrangement with a tour operator.
The online form (the API Data Form) for entering the additional passenger information (API data) can be found here:
API Data Form
As of: 06.11.2014
New security regulations on US-bound flights
On all flights to the U.S. new safety regulations are applied starting from July 8th, 2014. According to this, electronic devices could undergo a specific function check. We therefore kindly ask our passengers to make sure that their devices are charged and are carried without cases. By doing this our customers will essentially contribute to not prolonging the security check. Further, we kindly ask our passengers with flights to the U.S. to punctually show up at the security check points.
As of: 08.07.2014
Rules for liquids (LAG)
The rules for liquids apply to all flights departing from airports in the European Union, Iceland, Switzerland, Norway, the USA and Canada. Be aware that other countries outside the EU have also incorporated these guidelines.
"Liquids, aerosols and gels" (LAGs) include pastes, lotions, liquid mixtures containing solids and the contents of pressurized containers such as toothpaste, hair gel, drinks, soups, syrup, perfume, shaving foam and other items of a similar consistency. Restricted amounts of these may be taken into the aircraft cabin under the following conditions:
- Containers for liquids and similar products may only hold up to 100 ml / 3.4 oz (based on the maximum volume printed on the item)
- All the individual containers must be transported together in a single, transparent and resealable plastic bag (e.g. standard "zip closure" bags) with a maximum capacity of one liter / 33.8 oz
- One bag per person
- The bag must be presented separately at the security checkpoint.
We advise you to get these plastic bags in good time and pack the LAGs that you wish to carry in your hand luggage before you leave home.
Medication and special dietary products (e.g. baby food) needed on board during the flight can be carried outside the plastic bag. These items must also be presented at the security checkpoint. When asked to do so, passengers must be able to demonstrate that the LAGs really are the items for which exemption has been granted (by showing a medical prescription for the drugs, for example).
If items and bags are not the right size, you will not be allowed to take them on board the aircraft.
Duty Free items (such as drinks or cosmetic items) that were bought on the day of the flight in the airport Duty Free zone within the EU (all airports from 31.01.2014), or on board an aircraft of an EU airline (on board all airlines from 31.01.2014) can be carried in a sealed bag, provided this contains proof of purchase.
Condor has no say in these legal obligations and asks passengers to take them into consideration when planning their journey, and to reduce their hand luggage to the bare necessities.
For answers to frequently asked questions, see FAQ.
Flyer "New security regulations for hand luggage"
As of: 02.06.2014
Current security measures for flights from/to the USA and Canada
All flights from/to or connecting in the USA and Canada are subject to additional hand luggage regulations.
We regret any inconvenience that may be caused to our passengers by these government regulations. Condor advises its passengers to limit their hand luggage to the absolute minimum, and to arrive at the airport in good time. As these special regulations can change at short notice, make sure that you check these pages again immediately before your departure, to establish the up-to-date situation.
The LAG regulations for taking liquids on board USA and Canada flights are the same as those that apply in the EU.
The security regulations applicable to passenger and baggage screening, etc., are stricter for USA flights. So it is advisable to allow more time than for departures to other countries.
Please take this into consideration in your planning.
As of: 02.06.2014
New travel documentation ruling for children and infants
If you are intending to fly on holiday with your children after June 26, 2012, you should check your identification documents well before departure. From this date onward, every child, irrespective of age, will need their own travel document. Inclusion in parents' passports will then no longer be accepted.
The ruling also applies to the citizens of other EU countries. In this case, the applicable cutoff date is set by each mother country, and could be prior to June 26. The date set by Austria, for example, is June 15, 2012.
Remember to apply for identification documents well before your departure.
Entry regulations for the USA and Canada - passports
New entry regulations
All travelers have to have their own machine-readable passport.
German nationals will need the burgundy-colored European passport.
Note than starting from June 26 2012, children - as well as infants - will need their own passport. Inclusion in parents' passports will no longer be acceptable for those entering the USA.
Travelers entering the United States will have their biometric data taken (digital fingerprint and photograph).
As of October 26, 2006, travelers have needed an "e-passport" with an integrated computer chip that can store biographical information from the personal data page, a digital photograph and other biographical information.
- A valid passport with a machine-readable zone was issued prior to October 26, 2005
- A valid passport containing a digital photograph was issued between October 26, 2005, and October 25, 2006.
Please note that transit passengers have to comply with the same (strict) rules that U.S. visitors do. That includes, for example, passengers on return flights from Whitehorse with a stopover in Anchorage and Fairbanks.
These rules also apply to all passengers who have booked a combined Canada / U.S. trip and whose return flight originates in the U.S.
Even children (2 to 12 years) and infants (up to 2 years) will require machine-readable identification in these cases.
Last updated: 30.04.12
Providing the first holiday address for U.S. travellers during check-in
The following information about your holiday destination must already be supplied at Check-in by non-US citizens traveling to the US:
Street name and number
ZIP code (post code)
We ask that you enter these details prior to departure in the online "API data form", so that our passengers do not have longer to wait at check-in.
The online form (API data form) for entering address details for the first night of your vacation can be found here:
More information: The Canadian authorities also expect airlines to provide personal data.
Please note that these requirements also apply to U.S. transit passengers.
Entry conditions for the USA - recording Secure Flight data
Since November 2009, passengers to the USA have been security checked by the TSA (Transportation Security Administration). Airlines are obliged to send the required information to the TSA three days before departure for checking, and to check the security administration's results. Condor will send the information, encrypted to the highest security standards, to the American TSA. Your details will not be used further.
All Condor and Thomas Cook Airlines flights to the USA are affected: when entering or leaving the USA, stopping over in the USA, and on some flights over the USA (from/to Cancun, Havana, Varadero, Holguin, Santa Clara and Toronto). It is irrelevant whether you booked your Condor flight or your Thomas Cook Airlines flight via condor.com, through a stationary travel agency, an Internet travel agency or as part of an all-inclusive arrangement with a tour operator.
You will be asked for your Secure Flight details when you make your booking through condor.com (title/gender, first name, last name, date of birth, Redress Number* if available), and they will automatically be passed on to the authorities in the USA. There is then no requirement for them to be recorded separately in the API data form at condor.com.
If you did not provide this information when you made your booking, please do so as quickly as possible, and ideally directly after making your booking. Please have your travel and ID documents ready.
Your data recorded for the "Secure Flight" program is valid for your booked Condor flight and your Thomas Cook Airlines flight, including all parts of the route operated by code sharing partners. To enter your data in the API data form, you are only required to state the primary Condor route.
Make sure that all the information is entered by 75 hours before the scheduled departure date for all flights booked up to this point, so that it can be passed on to the TSA. It will not be possible to enter details using the online form any later than this. Should you have forgotten to enter the data online as required by 75 hours in advance, you can enter the data later on at the airport, on payment of a 5.00 euro fee. In these exceptional circumstances, please go directly to Check-in. If your data is not entered, Condor will be forced to refuse carriage.
It may be that TSA is unable to complete its safety checks successfully if any questions remain concerning passenger details. In this event, they will be resolved at check-in.
Please note that a boarding pass will not be issued if the TSA is unable to successfully complete its safety check, and you will not be able to travel on your flight to the USA.
You will find the online form (API data form) to enter your Secure Flight data here:
*If you have already had a security check by the USA security authority and received a negative result (e.g. based on a mistake in names) and you sought redress, you will have been given a Redress Number.
Please note the following advice that Condor is obliged to indicate by the TSA:
The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.
Entry requirements for the USA – electronic travel application ESTA
All nationals from countries included in the Visa Waiver program must obtain an online-based travel authorization in good time before they travel. Every traveler from a Visa Waiver program country must apply for the travel authorization known as "ESTA" (Electronic System for Travel Authorization) up to 72 hours before departure at https://esta.cbp.dhs.gov. If applications are submitted later than this, the U.S. authorities can no longer guarantee that they will be processed in time. Please note that incorrect or incomplete information provided during the ESTA application process will lead to a denial of carriage. We recommend that you only use the official CBP link provided for your registration.
The U.S. Department of Homeland Security (DHS) charges a fee for the ESTA application, which comprises a processing fee (a charge for processing the application) and an authorization fee (if the application is successful and an authorization to travel is issued, an additional fee of USD 10.00 becomes due). If no electronic travel authorization is issued, you only have to pay the fee for processing your application. All payments for electronic travel authorization applications must be made by credit card. The ESTA system currently accepts the following credit cards: MasterCard, VISA, American Express and Discover (JCB, Diners Club). If you renew your passport during the two-year validity period of an existing ESTA application, you will have to complete a new form, for which you will be charged.
Your ESTA registration status will be verified during check-in. Please note that we are only authorized to check in passengers with "ESTA OK" status, based solely on the information stored in the ESTA system. We will regrettably have to deny carriage to any passenger whose status is not "ESTA OK".
Please note that successful ESTA registration does not guarantee clearance for entry to the USA. As before, the decision whether to grant or deny entry is up to the American Immigration Authorities at the destination airport.
Passengers who are given "ESTA NOT OK" status when they register are asked to contact the U.S. Embassy or a U.S. Consulate. Should "ESTA PENDING" status be advised, your travel authorization is still being processed. Visit the website again within 72 hours and on the second page, click the table with a green background. You then need your application number, passport number and date of birth to check the status of your application.
Once you have successfully registered for ESTA, i.e. you have been given "ESTA OK" status, this is valid for 2 years. So if you make several trips to the USA within 2 years, ESTA registration is only necessary the first time you travel. It is not possible to extend your ESTA registration. At the end of the two-year period, you have to make a new ESTA application. If you have been issued with a new passport, you also have to register again, even if this is within the two-year validity period.
If you have dual nationality, enter the passport number and name of the issuing country, (not the country of residence). If you have more than one passport (even for one country), you must complete a separate ESTA application for each passport you intend to use for travel to the USA. As the formalities of entry and departure will soon be fully electronic, we strongly recommend that you use the same passport when you enter and leave the country!
Countries participating in the Visa Waiver program:
Andorra, Australia, Austria, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and United Kingdom.
IMPORTANT: ESTA registration is also required for nationals of a Visa Waiver country if they have a stopover at an airport in the United States during their outbound or return flight.
Condor flight (one-way):
Whitehorse (Canada) – Fairbanks (USA) – Frankfurt (Germany)
As of: 02.06.2014
Cuban Tourist Cards/Departure Tax
Our flight prices to Cuba do not include the costs for the entry card. Entry cards are available for 25.00 euro (USD 33.00) at the Condor ticket desk in Frankfurt, at the Celebi ticket desk in Vienna and in the transit area at Frankfurt Airport if you arrive in Frankfurt on a shuttle flight. If you have booked your holiday through a tour operator, please contact them for information on entry card fees.
Please note that a departure tax must be paid locally.
Entry regulations for Cuba – health insurance cover
All those traveling to Cuba will be obliged to provide proof of health insurance cover valid for Cuba for the intended duration of stay with effect from May 1, 2010 onward. Here, it is important that the insurance policy in question contains an agreement regarding the provision of cover with the Cuban insurance company "Asistur". The ancillary policies issued by your insurance company should be in Spanish if possible.
Travelers who fail to provide proof of sufficient insurance cover upon arrival in Cuba may conclude a policy with a Cuban insurance company (for approx. 2-3 CUC per day of stay, depending on insurance coverage) at the airport.
Flights across Schengen borders
Condor is obligated, upon instruction by the German police, to convey certain passenger data for flights from countries that are not signatories of the Schengen Agreement.
Information on the EU Black List
Protecting European skies against unsafe airlines
On March 23, 2006, the European Commission adopted the first EU list of airlines which are banned in the European Union. This black list of unsafe airlines will now be published on the Commission's website. The black list has been compiled on the basis of national contributions and after an in-depth analysis with Member State experts. The list consists of companies which face a complete ban or operational restrictions. From now on the principle will apply that companies banned in one Member State are banned in the whole EU.
EU Regulation 996/2010
The form stipulated by EU Regulation 996/2010 allows you to provide the contact details of relatives who should be advised of your presence on board an aircraft in case of need. You can hand in the completed form to our employees when checking in or at the gate. The data will be stored at the destination airport until you land, and subsequently destroyed.