If your flight with Condor is cancelled, you've got two different options: You can get your money back for the ticket. Or you can opt for another flight to your destination.
You can apply for your compensation payment directly through our contact form. You're entitled to these if your arrival is delayed by more than 3 hours.
Condor doesn't have to pay compensation if the delay or cancellation is due to extraordinary circumstances. These circumstances are events that Condor cannot control. These include bad weather and strikes outside of Condor.
If your flight is delayed by more than five hours, you have the right to cancel your flight. Then you can get a refund for the flight you cancelled and – if there is a single booking and you don't take the return flight – the return flight as well. For delays of 3 hours or more upon arrival, you'll receive compensation or vouchers from Condor, but you won't be entitled to the exact flight price.
Yes, according to EU Regulation 261/2004, you're entitled to certain care services if your flight is delayed. This can also include a hotel overnight stay. The entitlement to care services is granted in the following cases:
Under the section Air Passenger Rights on our website, you'll find all the regulations regarding your rights in the event of delays of 2 hours or more, overbooking, or cancellation.
EU Regulation 261/2004 governs the rights of air passengers in cases of delays, cancellations, and denied boarding. It applies to all flights departing from within the EU, as well as flights landing in the EU and operated by an airline based in the EU. This regulation ensures that passengers receive assistance and, if necessary, financial compensation.
Claims under EU Regulation 261/2004 expire three years from the end of the year in which the flight was scheduled to land.
Yes. If you'd like a refund of the ticket price, just call our service hotline.
Passengers traveling to or departing from the USA or Canada are protected by the authorities and regulations of these countries.
For flights to the USA, there is a Tarmac Delay Plan. You can find it at this link.
There are special conditions for flights to Canada based on the Air Passenger Protection Regulations. You can read them here.
Yes, you can cancel the flight, even if it is part of a package holiday. However, the conditions of the package tour apply. On this basis, high cancellation costs may be incurred for other package services such as hotel or transfer if you cancel flight.
If your flight is delayed by more than three hours, you can get up to 600 euros in compensation. The amount varies depending on the flight route and the reason for the delay. Strikes, bad weather, or exceptional circumstances exclude compensation. Find your rights as a passenger here.
Responsibility depends on the type of booking you make. If you've booked all flights together, the first airline is usually responsible. For individual bookings, you have to make sure that you reach your connecting flight.
DBC stands for Denied Boarding Compensation. Airlines issue this form if a passenger is unable to board a flight even though they meet all the necessary requirements, for example if the flight is canceled. It is based on the Air Passengers Rights Regulation 2004 (Regulation (EC) No 261/2004), which protects passengers in the event of delays or cancellations. This regulation also determines when passengers may receive compensation.
The DBC form is issued in very specific cases by Condor check-in staff at the airport. To receive compensation, you must send the form to our customer service. You can use our contact form for this purpose.
Please fill out the DBC form carefully. Then send it to our Customer Service Team. To do so, use the contact form. Our experts will take a look at your case. They'll contact you right away to discuss the next steps.