Service dogs
We look forward to welcoming you and your service dog on board. There are a few basic conditions that must be met to successfully take your assistance dog with you.
We look forward to welcoming you and your service dog on board. There are a few basic conditions that must be met to successfully take your assistance dog with you.
Yes, trained assistance dogs are warmly welcomed on board our flights. You have to register your dog at least 48 hours before your departure. There are certain conditions that need to be fulfilled.
Please note these instructions when taking your assistance dog with you:
No, there are no additional charges for trained assistance dogs.
If you want to travel abroad with your assistance dog, there are a few things you need to keep in mind. First, check the entry, exit, and transit regulations for your destination country. Check if there are special regulations for assistance dogs. Make sure you've got all the necessary health and entry documents for your dog. These documents confirm that your dog is healthy and vaccinated.
At Condor, we can't completely review your documents. If the documents are incorrect, additional costs might arise or your dog might have to be quarantined. So, follow the rules carefully. If you're changing flights and using a different airline, make sure to check the regulations for assistance dogs there too.
Your assistance dog must lie or sit in the footwell in front of your seat during the flight. This ensures safety and comfort for all passengers. We also suggest you keep your dog on a leash. This applies during take-off, landing, and when the seatbelt sign is on. On flights to and from the USA this is mandatory during the entire flight.
We allow assistance dogs on all our routes. However, this depends on the regulations of the destination country. Only specially trained companion dogs are allowed. This includes dogs trained by organizations like Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF). It is generally not advisable to take snub-nosed dogs on an airplane.
Your dog should be trained by organizations like Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF). For flights to and from the USA, you need the "Service Animal Form" from the US Department of Transportation. For flights over 8 hours, you'll also need the "Relief Attestation" form. Make sure you prepare these documents before your trip.
Your dog can travel in the cabin or in the cargo hold. Please check the rules for animal transport in advance. This way, you ensure a safe and pleasant journey for your dog.
