Find out which content on the www.condor.com website is accessible in accordance with Level AA of the WCAG 2.2 standard.
This accessibility statement applies to the website www.condor.com. Other Condor subdomains are not covered because they have their own accessibility statements.
The website www.condor.com is the central online portal of Condor Airlines and offers numerous services relating to air travel. The focus is on flight booking: you can search for flights, compare prices and book directly. Online check-in and boarding pass downloads are also available.
Additionally, the website provides information on travel destinations, offers, and baggage policies. A customer service hub offers contact options, FAQs, and support. The page is clearly and responsively designed, making it easy to use on various devices.
Special attention has been paid to accessibility: the content is clearly formulated, the font size can be adjusted, and high-contrast displays are available. The website can be used with screen readers and meets the requirements of the Barrierefreie Informationstechnikverordnung (BITV) [German Accessibility Guidelines for Public Sector Websites] and the Barrierefreiheitsgesetz (BFSG) [German Accessibility Act]. Special information and services are available for passengers with special needs, such as transporting wheelchairs, medical equipment, or assistance dogs. The customer service is trained and offers individual support
You can reach us at:
Condor Flugdienst GmbH
Edmund-Rumpler-Straße 3
60549 Frankfurt am Main
+49 (0) 6171 69889 88
The Web Content Accessibility Guidelines (WCAG) are a series of standards designed to ensure accessibility for individuals with disabilities. There are three compliance levels: A, AA, AAA.
In accordance with the Accessibility Strengthening Act, our benchmark for accessibility is WCAG 2.2. at Level AA, as well as the applicable standard for web offerings: Section 9 of EN 301 549 (PDF, 1.9 MB).
Our website is partially compliant with these guidelines. This means that some parts of the content do not yet comply with the accessibility standard.
We are continuously working on improving accessibility to make its use as easy as possible for everyone.
The following contents are not accessible or are only partially accessible:
We are working to remove these barriers as much as possible.
We ensure that our content is easy to read and understand. For the most part, we try to maintain a language level of B2. If anything is unclear or too complex, please let us know.
We try to avoid technical terms and abbreviations as much as possible. If they are necessary, we'll explain them the first time they appear. If an abbreviation or technical term isn't explained, please let us know.
If you run into any issues not listed on this page, or if you think we don't meet accessibility requirements, contact us.
This statement was created on September 13, 2024, and last updated on May 13, 2025. The basis was a representative sample taken by an external service provider according to the criteria of the BITV test. The statement will be updated regularly as part of our ongoing development.
The Market Surveillance Authority (Marktüberwachungsstelle) of the federal states responsible for the accessibility of products and services (MLBF) in Magdeburg (Saxony-Anhalt) is responsible for this.
You can reach them at:
Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung Sachsen-Anhalt
c/o Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF)
Postfach 39 11 55
39135 Magdeburg
+49 (0) 391 567 4530
MLBF@ms.sachsen-anhalt.de
If you're dissatisfied, for example due to our communication, you can lodge an official complaint with the conciliation board. The conciliation board itself also informs you about the mediation process. You can reach the conciliation board at the website: www.schlichtungsstelle-bgg.de