Passenger rights
According to EU Regulation 261/2004, you are entitled to compensation and assistance under certain conditions. On this page, you'll find an overview of your rights in case of flight irregularities.
According to EU Regulation 261/2004, you are entitled to compensation and assistance under certain conditions. On this page, you'll find an overview of your rights in case of flight irregularities.
The regulation is applicable:
The regulation does not apply:
According to EU Regulation 261/2004, you're entitled to certain care services from the airline if there are reasonably foreseeable delays of departure times compared to the scheduled departure time:
Care services are provided in these cases:
Please note: care services do not need to be provided if this would continue to delay your departure.
Delays of more than 5 hours
If your flight is delayed by more than 5 hours, you have the right to cancel the flight and receive a refund for the ticket and any unused segments of your journey or to assert further rights in accordance with Article 8 (1) (a) of EU Regulation 261/2004.
The prerequisite for this is that you can clearly demonstrate that the purpose of the trip was not achieved.
Please note: For package tours, the conditions of the Package Travel Directive (90/314/EEC) apply. This means that you might face very high cancellation fees if you decide to cancel.
If your flight is delayed by three hours or more, you have the right to compensation in the form of cash, cheque, bank transfer, or, with your consent, a voucher, according to ECJ rulings C-581/10 and C-629/10.
The payment amount depends on the distance of the planned flight route:
Please note: You are not entitled to compensation if the delay is due to extraordinary circumstances. Only the delayed arrival is relevant here, not the delayed departure.
If Condor has offered you to voluntarily withdraw from the flight or you are involuntarily denied boarding on the booked flight, you have the right to care services and compensation.
You will also be offered alternative transportation to the final destination of your booked flight. This replacement transportation will occur at the earliest possible time and under comparable conditions. Subject to availability, you can also travel to your final destination at a later date of your choice, but you'll have to cover the costs for meals, hotel, and transfer yourself.
Involuntary Denied Boarding
In the event of involuntary denied boarding, you also have the immediate right to compensation in the form of cash, cheque, bank transfer, or, with your consent, a voucher.
The payment amount depends on the distance of the planned flight route:
Alternative flight
If you're offered an alternative flight, the following reduced compensation may apply:
If your flight, for which you have a confirmed booking, is canceled, we'll let you know about possible alternative transportation. You are also entitled to care services, refund, and compensation as listed above.
Extraordinary circumstances
If your flight was cancelled due to extraordinary circumstances, you aren't entitled to compensation.
You are also not entitled to any compensation if:
You can contact the European Commission authorities responsible for air passenger rights directly for further information or assistance.
Get in touch with us:
Please note:
To open the PDF file, you'll need the free Adobe Reader.