Travelling with reduced mobility doesn't have to be complicated: we will assist you every step of the way – from check-in to your seat on board. Here you will find all the information about individual support offers at the airport and during the flight.
If you need help at the airport or on board – for example, when boarding, on your way to your seat, or to the lavatory – please let us know as soon as possible. Your registration should reach us no later than 48 hours before departure.
The requested service is also automatically valid for the return flight, as long as you travel with Condor (flights with a DE flight number).
Depending on your needs, we offer three different wheelchair services - all of which are free of charge and provided by our trained staff.
You can climb stairs, but do you find long distances difficult?
Our team will accompany you to the departure gate.
You can move around independently on the plane, but you can't climb stairs?
We will take you to the aircraft door – included help with boarding.
If you are unable to walk long distances or climb stairs, we will take you directly to your seat on board.
If you wish, you can use your own mobility aid together with our service.
Depending on the airport, various aids and methods are available to get you on board safely and comfortably:
Note: Not all airports have passenger boarding bridges or mobile lifts. Please check the website of your departure airport in advance.
If the type or size of the aircraft does not allow for safe transport, we reserve the right to refuse carriage. In this case, we'll offer you a rebooking or refund.
We're also here for you during the flight - with specially trained cabin crew and appropriate assistance. Our on-board service includes:
Our crew will be happy to assist you, but for safety reasons cannot lift or carry you. If you require additional assistance, please ensure that you travel with a companion.
The service can only be booked for flights with a DE flight number. For codeshare flights, please contact the operating airline.
After you successfully register, you'll receive a written confirmation.
Make sure to plan enough time for your trip to the airport:
At least 2 hours before departure for short and medium-haul flights
At least 3 hours before departure for long-haul flights.
According to IATA regulations, you need to assess for yourself whether you can travel independently before your trip. To travel independently, you should be able to take care of your physical needs on board and perform the following tasks during the flight.
If you can't do this, you should travel with a companion. We are happy to help you and arrange the seating.
Every companion must buy a flight ticket. If you need more than one person to assist you, please contact our service team.
If you have impaired sensory perception and need help, we'll be happy to help you.
Help with understanding announcements and instructions
Help with reading signs at the airport, following instructions on board, or locating the departure gate
Assistance with communication with crew or ground staff.
The following applies to assistance specifically on board:
We aim to offer special assistance to passengers with severe mobility impairments, wheelchair users, and those with special needs, along with their companions and unaccompanied minors, during their Condor flight. Therefore, we offer these passengers a complimentary seat reservation. Please contact us via email.
Learn everything about seat reservations and travel classes.
Information on seat allocation for younger children and people with disabilities or restricted mobility on flights to, from, and within Italy:
As part of the check-in process, we are happy to assign contiguous seats (next to each other or – if not possible – in the same row of seats) to children aged 2 to 11 years and their parents or accompanying adults who travel in the same travel class with us from, to or within Italy.
Condor makes sure that all passengers travel safely and comfortably.
Do you have trouble understanding airport announcements or the cabin crew? Don't worry, we're here for you. Introduce yourself to the flight attendants when boarding so that we can help you.
If you have a visual impairment, our crew will give you a personalized safety briefing. This ensures that you know what to do in an emergency. Ask the staff if you need more help.
We want to make your flight perfect for you. We have helpful information for you to read on our website.
Allow enough time. Please be at the airport at least two hours before short-haul flights. For long-haul flights, at least three hours in advance.
Let us know in advance about any assistance you need, at least 48 hours before the flight. The service will be booked for the return flight if you're using the same airline. You will receive written confirmation once your booking is complete.
According to IATA regulations, you need to assess for yourself if you can travel alone before your trip.
You should be able to take care of your physical needs during the flight. This includes:
If you can't do these things on your own, you should fly with a companion.
No, every companion needs a valid flight ticket.
We make sure you can sit next to your supervisor. If you need more than one support person, our service team will help you find the best solution.
It depends on which unaccompanied minor service you choose.
We offer three different services: wheelchair assistance to the gate, to the aircraft door, or to your seat on the plane. You can also reserve a wheelchair for onboard use. Please register each service at least 48 hours before your flight. Find more information and the registration form on our accessible travel page.