Mobility aids
You can take two mobility aids, such as a wheelchair, walker, or crutches, with you on your flight free of charge. Please register your walking aids at least 48 hours before your scheduled departure.
You can take two mobility aids, such as a wheelchair, walker, or crutches, with you on your flight free of charge. Please register your walking aids at least 48 hours before your scheduled departure.
If you need mobility aids such as a wheelchair, walker, or crutches, we're happy to help: You can take up to two mobility aids with you on your flight free of charge. Depending on whether you want to take a manual or electric wheelchair with you, there are different things you need to bear in mind. Further information can be found further down the page.
The following applies to all wheelchairs: Please register your mobility aid at least 48 hours before departure. Transportation will also be automatically booked for the return flight. You don't need to register walking sticks or crutches beforehand.
After you register, you'll receive a written confirmation from us regarding your booking of mobility aids.
We transport up to two manually operated mobility aids, such as a manually operated wheelchair, rollator, or crutches, free of charge.
Walking sticks and crutches are not considered as carry-on luggage. You can therefore take them on board in addition to the allowed carry-on baggage. You do not need to register these walking aids in advance.
If possible, you'll receive your wheelchair right at the aircraft after landing, immediately after disembarking. Unfortunately, we cannot offer this service at all airports.
If you don't get your wheelchair or mobility aid right after getting off, you can pick it up at the baggage claim area at the oversized baggage carousel.
To register your manual wheelchair, please have the following information ready:
Of course, you can also bring a battery-powered wheelchair with you. However, there are a few additional things to consider: The stowage location and loading of your wheelchair depend on the type of drive and battery. As an airline, we're obliged to comply with the technical requirements of the IATA dangerous goods regulations. This is the only way we can ensure safe transport. Further information on the dangerous goods regulations for batteries can be found further down this page.
To register, we need two forms:
Please have the following information ready for registration:
Are you travelling with crutches or a walker, or are you taking your manual or electric wheelchair, included the battery, on your trip?
Different conditions apply for registration and transport depending on the type.
Please measure and weigh your manual or electric wheelchair. We need height x width x depth as well as the weight in kilograms.
If you want to bring an electric wheelchair with you, please check which batteries it uses, their capacity in watt hours, and whether they are removable. Batteries are classified as dangerous goods. Therefore, you must comply with the relevant rules. Further information can be found further down the page.
Please register your wheelchair at least 48 hours before your scheduled departure. You can take crutches and walking sticks on board without having to register.
To register your manual wheelchair, you just need to fill out and submit the online form.
To register your electric wheelchair, you need to download a second form, fill it out, and email it to specialassistance@condor.com. Please take this form with you on all your flights.
Please arrive at the airport at least two hours before departure for short-haul flights and at least three hours before departure for long-haul flights.
If your mobility aid needs to be dismantled for transport, please bring the assembly instructions and the necessary tools with you.
Our ground staff are happy to assist you with check-in.
Below you'll find the requirements for safely transporting your battery-powered wheelchair, depending on the type.
If the wheelchair has a wet cell battery that is not leak-proof, you can leave it in the wheelchair. The wheelchair must be able to be loaded, stowed, secured, and unloaded while standing in an upright position.
Additionally, please make sure of the following:
If your wheelchair has a wet cell or non-leak-proof battery and it cannot be loaded, stowed, secured, or unloaded upright, you'll need to remove the battery. You can't take such a battery with you as baggage.
Removed batteries are only shipped as cargo by a certified dangerous goods service provider. Then, you normally check in the wheelchair without a battery as checked baggage.
If your wheelchair cannot be safely transported or loaded, we reserve the right to refuse carriage.
Possible reasons for this could be:
Our aircraft fleet consists of different types of aircraft. Since there can always be last-minute changes, we can't guarantee that you'll fly with the same aircraft as specified at the time of booking.
The following dimensions can be loaded on all Condor aircraft:
Yes, all our planes have a wheelchair available. Our crew is happy to help you on your way to the onboard toilet. Our flight attendants can't carry or lift you. If you need extra help, please travel with a companion.
We offer various wheelchair services for a comfortable and stress-free journey.
These are your options:
It depends on which unaccompanied minor service you choose.
We offer three different services: wheelchair assistance to the gate, to the aircraft door, or to your seat on the plane. You can also reserve a wheelchair for onboard use. Please register each service at least 48 hours before your flight. Find more information and the registration form on our accessible travel page.
No, every companion needs a valid flight ticket.
We make sure you can sit next to your supervisor. If you need more than one support person, our service team will help you find the best solution.
Yes, online check-in is available for all guests. Do you need any special assistance? Then please contact the Special Assistance Team.