Terms and Conditions for Group Booking

"Group" definition

The following are eligible for group bookings:

• At least ten full-paying guests
• with shared destination airport and
• on the outbound flight, which they took together.

Seat reservation

You can make seat reservations for the members of your group after the option period ends, up to 48 hours before departure.  

Booking confirmation

For long-term bookings, we offer you a 21-day option after booking confirmation. This option is automatically converted into a firm booking upon expiration. We are happy to agree on different option deadlines with you for tenders.

Individual bookings made in advance cannot later be grouped together and billed as a group.

Contact Germany
Phone: +49 (0) 6171-69 88969 Mon. - Fri.: 10:00-17:00
Email: gruppenreisen@condor.com

Contact Austria
Phone: +43 1 585 363 145
Email: reservations.austria@condor.com

Contact Switzerland
Phone: +41 44 286 99 98
Email: reservations.switzerland@condor.com

Cancellation

From confirmed booking date*:

• Cancellations up to 60 days before departure: 20% cancellation fee
• 59 to 30 days before departure: 50% cancellation fee
• 29 to 15 days before departure: 70% cancellation fee
• 14 to 1 day(s) before departure: 90% cancellation fee
• On the departure date or in case of no-show: 100% cancellation fee

Cancellations are considered executed when you receive a written cancellation confirmation from our group department. Depending on the size of the group, the route, and the date, different cancellation deadlines and fees may be set. 

Rebooking

From confirmed booking date*:

• Up to 29 days before departure: 10% rebooking fee
• 28 to 15 days before departure: 25% rebooking fee
• 14 to 1 day(s) before departure: 40% rebooking fee

Depending on the group size, route, and date, different rebooking deadlines and fees may be established.

Rebookings are only possible within the originally booked season.

Rebooking of originally booked higher-fare departures to lower-fare departures is only possible while retaining the original travel price. For rebookings to higher fare departures, we charge the fare difference and the rebooking fees listed above.

Name change

Please inform us of the participant names for your group booking only from the confirmed booking date until eight weeks before departure. You can make subsequent name changes on routes operated exclusively by Condor for free. Unfortunately, name changes are not allowed on feeder and connecting flights.

Please email us any changes up to seven days before departure. After that, changes can only be made by phone up to one day before departure during the group department's business hours.

Contact Germany
Phone: +49 (0) 1803 400 610 (€0.14/Min. from German landlines, mobile networks max. €0.42/min.) or +49 (0) 6171-65 3839 Mon. - Fri.: 10:00-17:00
Email: gruppenreisen@condor.com