Internet on board
Stay connected to the world with our three internet packages: FlyConnect Chat, FlyConnect Surf, and FlyConnect Stream. Choose the data package that's right for you directly via the FlyConnect portal on board.
Stay connected to the world with our three internet packages: FlyConnect Chat, FlyConnect Surf, and FlyConnect Stream. Choose the data package that's right for you directly via the FlyConnect portal on board.
FlyConnect Surf
With FlyConnect Surf, you can send text messages, edit your emails, check your social media, and surf the internet throughout your flight.
FlyConnect Stream
With FlyConnect Stream, you can use all the features of the Fly-Connect Surf Pass throughout the entire flight and also stream your favorite movies or music.
On-board purchases will be completed in EUR using the daily exchange rate.
Flight destinations Germany, Italy (Olbia, Milan, Rome), Croatia, Austria, Switzerland, Czech Republic, or France: €2.99
Flight destinations Greece, Kosovo, Morocco, Portugal (Faro), Italy (Lamezia Terme), Spain (Ibiza, Jerez, Palma de Mallorca), Turkey, or Cyprus: €3.99
Flight destinations Egypt, Armenia, Portugal (Madeira), Spain (Canary Islands) or Dubai: €4.99
Flight destinations Germany, Italy (Olbia, Milan, Rome), Croatia, Austria, Switzerland, Czech Republic, or France: €5.99
Flight destination Greece, Kosovo, Morocco, Portugal (Faro), Italy (Lamezia Terme), Spain (Ibiza, Jerez, Palma de Mallorca), Turkey, or Cyprus: €6.99
Flight destinations Egypt, Armenia, Portugal (Madeira), Spain (Canary Islands), or Dubai: €7.99
FlyConnect Chat
With FlyConnect Chat , you can message throughout the flight and stay in touch with your families and friends.
Price: €7.00
FlyConnect Surf
With FlyConnect Surf on long-haul routes, you can send text messages, edit your emails, check social media and surf the web throughout the flight
Price: €20.00
Turn on flight mode on your device, enable Wi-Fi on your device, and connect to the Condor FlyConnect network.
Open the address www.wifi-condor.com in your browser or scan the QR code at your seat.
Choose the package that suits you best and pay easily with your credit card or via Apple Pay. Now you are set to soar!
You can only use the internet on board flights with the A320neo, A321neo and A330neo, as the FlyConnect portal is only available on these aircraft.
The connection speed can vary depending on the flight route.
To connect to Condor FlyConnect, you need a Wi-Fi-enabled device. As soon as the aircraft has reached a cruising altitude, activate Wi-Fi and select the FlyConnect network.
Condor FlyConnect offers various packages with different services:
You can find the included services and prices of the packages here.
You can pay for our internet packages with all major credit cards. Alternatively, you can also make a payment directly via Apple Pay.
Yes, you can change your device and continue to use the FlyConnect service. On long-haul flights (with A330neo aircraft), you will receive login details after purchase, which you can also use to log in on other devices. You will then be automatically logged out on the original device.
It is also possible to change devices on short- and medium-haul flights (with A320neo or A321neo aircraft). To do this, you must click on "Transfer WiFi" in the FlyConnect portal using your other device and then enter the email address you provided when purchasing the Internet package. Once the system has found your purchased Internet package, you can activate it on the new device. You will then be automatically logged out on the original device.
The following support is available for long-haul internet packages (A330neo with FlyConnect):
Email: hotspotservice@telekom.de
Within the EU countries, Norway, Switzerland, the USA, Canada, Japan, China, South Africa and New Zealand:
Phone: 0800 8687 8687 (toll-free)
From all other countries:
Phone: +49 228 939 2000 (Rate per minute depends on the country)
The following support applies to short- and medium-haul internet packages (A32xneo with FlyConnect):
Our customer service team is available 24/7, 365 days a year. If you need to contact customer service during your flight, you have two options: you can read the FAQs or go directly to the chat to get help. On the ground, you will receive additional support via chat, email or telephone.
Email: support@wifionboard.com
Phone: +44-808-234-6774 (UK toll-free)
Phone: 0800 1802125 (toll-free in Germany)
Chat and phone support are offered in English, French, Spanish and Portuguese, while email support is only available in German.