Conciliation board
You will find all information on the dispute resolution procedure for personal travel here.
You will find all information on the dispute resolution procedure for personal travel here.
Condor adheres to a dispute resolution procedure involving a consumer conciliation board. In the event of a dispute in relation to your Condor flight, you have the right to contact the independent conciliation board for public passenger transport, known as Schlichtungsstelle Reise & Verkehr e. V. You can contact the responsible conciliation board using the following link:
Schlichtungsstelle Reise und Verkehr e. V.
Fasanenstraße 81
10623 Berlin
schlichtung-reise-und-verkehr.de
schlichtung-reise-und-verkehr.de/die-schlichtung/antrag-stellen
You can contact the conciliation board in connection with disputes such as:
The prerequisite for the use of the Travel & Transport conciliation Board is that: