Complaint

Were you dissatisfied with your booking or your flight? Please accept our apologies. Of course, we will be glad to assist you with any complaints or grievances you may have.

Please note:

• If your flight is in the future and you have booked it as part of a package with a tour operator, please contact your tour operator directly.
   
• If you are a travel agency or an Tour operator, please use this form: Complaint form
   
• If you would like to contact us regarding a corona-related flight cancellation and request the refund of your ticket, please call our hotline to ensure prompt processing.