Contact Form: Booking, Flight & Complaint
Your path to your solution
Here you will find all the information, cross-references, answers, and self-service functions you need for any questions you may have about your trip.
Most important topics
Getting help & booking assistance
Customer Service
Talk or chat with an agent.
Hotline: +49 (0) 6171 69889 88
Available 24 hours a day, except on German public holidays. Available in German or English.
WhatsApp: +49 (0) 6171 69889 16
Available 24 hours
Contact Form
Were you dissatisfied with your booking or your flight? Please accept our apologies. Of course, we will be glad to assist you with any complaints or grievances you may have.
Please note: If your flight is in the future and you have booked it as part of a package with a tour operator, please contact your tour operator directly.