Contact: Booking and Flight


Here, you can find out how to contact us if you have a complaint.

Complaint about a flight you have taken

Were you dissatisfied with your flight? Please accept our apologies. Of course, we will be glad to assist you with any complaints or grievances you may have.

Please note: complaints regarding Condor operated flights to/from the United Kingdom, will be handled by Thomas Cook Airlines UK customer services.

You may either contact Thomas Cook Airlines directly or Condor Flugdienst GmbH, which will then forward the complaint.

Thomas Cook Airlines UK can be reached via their website

Flight data

Fields marked with * must be completed.

Please ensure that you only use one of the following formats: JPG, DOC or PDF. You can attach a maximum of 3 files. The maximum total size of all the files taken together must not exceed 10 MB.

Your concern

Please select the reason for your complaint here. If you have more than one reason for complaining, please tell us the main reason.*


Personal data

Any personal data that we collect will only be used to process your enquiry, and will be safely and securely stored.