Contact: Booking and Flight


Here, you can find out how to contact us if you have a complaint.


Were you dissatisfied with your booking or your flight? Please accept our apologies. Of course, we will be glad to assist you with any complaints or grievances you may have.

Please note:

If your flight is in the future and you have booked it as part of a package with a tour operator, please contact your tour operator directly.

Complaints regarding Condor operated flights to/from the United Kingdom, will be handled by Thomas Cook Airlines UK customer services.

You may either contact Thomas Cook Airlines directly or Condor Flugdienst GmbH, which will then forward the complaint.

Thomas Cook Airlines UK can be reached via their website