Barrier-free travel

Assistance Dogs

If you have an Assistance Dog we will be happy to welcome you and your dog on board on our Condor flight. We would, however, ask for your co-operation as there are some requirements that have to be met.

Transportation of Assistance Dogs

General requirements
We only accept Service Dogs, which are trained according to the requirements of “Assistance Dogs International“ (ADI) or in the “International Guide Dog Federation” standards (IGDF). These are organisations that offer specific training programmes for Service Dogs. A list of member organisations as well as individual programmes can be found on the following websites:

Please note that a copy of the certificate is needed before travel.

Exemption
For flights to/from the U.S. we also accept Service Dogs which are trained by other associations or are individually trained. For individually trained Service Dogs we may require you to demonstrate the dog’s special skills at check-in.

Please note that the passenger’s dog can always be booked as a regular pet.

Transportation of Emotional Support Dogs

We only accept Emotional Support Dogs on flights to/from the U.S. To accept your Emotional Support Dog in the cabin we need current documentation from the passenger’s licensed mental health professional, confirming:

  • that you are currently under his/her professional care
  • that you have a mental or emotional illness as recognised by the Diagnostic and Statistical Manual of Mental Disorders, DSM IV
  • that you are in need of the support of the Emotional Support Animal for the flight and/or at his/her destination
  • the date and type of the mental health professional’s license

This documentation must not be older than one year from the date of the initial flight. Please  provide us with a copy, but take the original documents with you on the flight as this will be required upon check-in.

For flights of 8 hours or more, written confirmation is required stating that the dog has the ability to control its bladder movements on the flight, in such a way that there will be no health or sanitation issues to other passengers on board.

Entry, exit and transit of Assistance dogs

  • Please familiarise yourself with the rules applicable for the entry, exit and transit of Assistance Dogs for the country concerned.
  • Please consider, that in many countries there’s no exception for them.
  • Condor will not check your data or the documents provided by you for accuracy and completeness.
  • Condor is not liable for any consequences, losses or expenses incurred due to your failure to observe the respective country’s valid regulations for the entry, exit and transit of the animal or for the passenger’s failure to present the proper documentation to support entry, exit or- health requirements. This also applies for the reentry into the country of origin.
  • If the aforementioned regulations are not complied with, you may be subject to additional charges/fines/expenses (especially quarantine costs) that are imposed on Condor by the country concerned.
  • For details about payment, carriage or damages during the flight please read our terms and conditions
  • If you have booked a connecting flight with another airline please contact the respective airline(s) to arrange the transport.
  • For flights operated by other airlines or codeshare flights other requirements for the acceptance of an Assistance Dog may apply.