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Carefree travel: your health and flexibility are very important to us

Special times require special measures. Condor has been providing safe and reliable flights to your holiday destinations for nearly 65 years and is continuing to do so now, even in times of corona. We not only place high value on your health but also on ensuring that you feel safe and comfortable from your booking right through to your return flight after your holiday. We put our all into achieving this: every day and for every flight. We look forward to welcoming you on board soon! 

Your health is important to us: protective measures on your journey

For your protection and that of other guests and employees at the airport and on board our flights, Condor is implementing a number of protective measures. You can therefore not only feel confident when booking your flight but also rest assured that we are working hard to protect you from the moment you enter the terminal until you arrive at your destination.

  • Obligatory face masks: For their own protection and the protection of all fellow passengers and employees, we ask all passengers aged six and above to wear a face mask at the airport, during their flight and at their destination airport. Alongside reusable fabric masks, other types of face coverings, for example simple disposable masks or scarves, are permitted. Face shields, however, are not allowed. If the required masks are not worn, passengers may be denied boarding (cf. General Terms and Conditions).
  • Keep your distance: Please be sure to comply with distancing requirements at check-in, security checks and the gate, as well as after arriving at your destination airport. Please also feel free to use our online check-in service. If you want to check in baggage, you can additionally choose to check in the evening before your flight at many airports.
  • Hand luggage: Please note that due to the safeguards in place at airports, you are only permitted to carry one item of hand luggage; all further items of luggage must be checked in. This is the only way to ensure that guests spend as little time as possible standing in the aisle to stow their hand luggage.

Questions and answers on the protection measures

  • Hygiene information Keeping the required minimum distance is only possible to a limited extent on board an aircraft. Nevertheless, we do, of course, try to allocate seats far apart if the flight is not fully booked. Thanks to special air filters that cause the air to flow from the top to the bottom of the cabin and completely replace the air in the entire cabin within just three minutes, the air on board our aircraft is as clean as in a medical facility. Furthermore, our aircraft are intensively cleaned after each flight. Passengers are asked to ensure that they keep their hands clean and avoid touching their faces.
  • Changes to boarding and disembarking processes Boarding takes place in small groups. If passengers are unable to board their plane directly from the building, additional buses with a smaller number of passengers will be used. After arriving at their destination, we ask passengers to wait until those in the row in front of them have disembarked. We ask that all guests please remain seated until it is their turn to disembark.
  • Adjustments to services provided on board Our service concept has been adjusted to meet the new conditions in place due to Covid-19. As a result, our on-board retail and snack services are currently suspended in order to reduce interaction between passengers and the crew. We hope that you understand the need to take these measures for the protection of all people on board.

Current entry requirements

Before embarking on your journey, please check the current entry requirements for your destination. You can find useful information on the IATA Travel Centre website. We are unable to provide any guarantee for the correctness of the information provided.

Entry Regulations within Europe
Given the current exceptional situation (COVID-19), extended entry requirements also apply to travel within Europe. Before travelling to the airport, please research the entry documents required and the requirements that apply at your destination in detail.
Here you can find the necessary forms

Our Flex Option: Allow yourself more flexibility!

With our Flex Option, you can rebook up to three times without paying a fee on all short and medium-haul routes for just 10 Euros, up to 24 hours before departure.

If your flight has been cancelled: flexible flight credit

Has your planned flight been cancelled? If so, Condor or your travel agency will contact you in person and you will automatically receive an e-mail containing your flight credit when your flight is cancelled. You can use this credit freely and flexibly for all new bookings in the entire route network covered by Condor and our partner airlines: when you want, to where you want and on as many individual flights as you want. And the best thing about it is that in most cases, you can redeem your flight credit until 30th June 2022.

What can I find more information?
You can find out everything you need to know about the options available and how and for how long you can redeem your flight credit here.