We want to make your flight perfect for you. We have helpful information for you to read on our website.
Allow enough time. Please be at the airport at least two hours before short-haul flights. For long-haul flights, at least three hours in advance.
Let us know in advance about any assistance you need, at least 48 hours before the flight. The service will be booked for the return flight if you're using the same airline. You will receive written confirmation once your booking is complete.
You can book our wheelchair service or other assistance at the airport up to 8 hours before your flight. To do so, go to "My trip". For further services, please use the contact form to reach our Special Assistance Team.
You can also call the team. The phone hours are Monday to Friday from 9 a.m. to 7 p.m. and Saturdays from 9 a.m. to 1 p.m. German time. The telephone number is +49 (0) 6171 698 8978.
Yes, online check-in is available for all guests. Do you need any special assistance? Then please contact the Special Assistance Team.
Yes, all our planes have a wheelchair available. Our crew is happy to help you on your way to the onboard toilet. Our flight attendants can't carry or lift you. If you need extra help, please travel with a companion.
If you're travelling with a wheelchair, we recommend you allow enough time for check-in and security checks. For short-haul flights, please arrive at least two hours before departure. For long-haul flights, at least three hours. This gives you enough time to use any support services and reach your flight without stress.
No, every companion needs a valid flight ticket.
We make sure you can sit next to your supervisor. If you need more than one support person, our service team will help you find the best solution.
According to IATA regulations, you need to assess for yourself if you can travel alone before your trip.
You should be able to take care of your physical needs during the flight. This includes:
If you can't do these things on your own, you should fly with a companion.
Yes, you can bring your wheelchair, walker, or crutches. You just need to register this beforehand. We transport up to two mobility aids free of charge. You can find the registration form and transportation information on our page about wheelchairs and walking aids.
To ensure a smooth process, we kindly ask you to let us know at least 48 hours before your planned departure. The transport is also automatically booked for your return flight when you fly back with Condor.
You can only book the transport of your wheelchair or walker for flights with a DE flight number. For all other flights, please contact the respective airline.
We are very sorry! Please contact our service for delayed and damaged baggage.
We offer various wheelchair services for a comfortable and stress-free journey.
These are your options:
It depends on which unaccompanied minor service you choose.
We offer three different services: wheelchair assistance to the gate, to the aircraft door, or to your seat on the plane. You can also reserve a wheelchair for onboard use. Please register each service at least 48 hours before your flight. Find more information and the registration form on our accessible travel page.
At the airport:
You can book assistance through our website up to 48 hours before your departure. Our colleagues at the airport are happy to be there for you and help you get to your gate safely.
On board:
As a first step, please introduce yourself to our cabin crew when boarding so they can assist you accordingly. You'll receive a separate personal safety briefing so you can feel safe throughout the entire flight. It's important that you know exactly what to do if there's an evacuation. If you need more detailed instructions, feel free to contact our crew.
Condor makes sure that all passengers travel safely and comfortably.
Do you have trouble understanding airport announcements or the cabin crew? Don't worry, we're here for you. Introduce yourself to the flight attendants when boarding so that we can help you.
If you have a visual impairment, our crew will give you a personalized safety briefing. This ensures that you know what to do in an emergency. Ask the staff if you need more help.
We reserve seats at no cost for guests with severe mobility impairments and wheelchair users. This reservation must be made no later than 48 hours before departure. Please fill out our registration form for special care. So, you can request the required assistance.
Yes, trained assistance dogs are warmly welcomed on board our flights. You have to register your dog at least 48 hours before your departure. There are certain conditions that need to be fulfilled.
We allow assistance dogs on all our routes. However, this depends on the regulations of the destination country. Only specially trained companion dogs are allowed. This includes dogs trained by organizations like Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF). It is generally not advisable to take snub-nosed dogs on an airplane.
If you want to travel abroad with your assistance dog, there are a few things you need to keep in mind. First, check the entry, exit, and transit regulations for your destination country. Check if there are special regulations for assistance dogs. Make sure you've got all the necessary health and entry documents for your dog. These documents confirm that your dog is healthy and vaccinated.
At Condor, we can't completely review your documents. If the documents are incorrect, additional costs might arise or your dog might have to be quarantined. So, follow the rules carefully. If you're changing flights and using a different airline, make sure to check the regulations for assistance dogs there too.
Your assistance dog must lie or sit in the footwell in front of your seat during the flight. This ensures safety and comfort for all passengers. We also suggest you keep your dog on a leash. This applies during take-off, landing, and when the seatbelt sign is on. On flights to and from the USA this is mandatory during the entire flight.
Your dog can travel in the cabin or in the cargo hold. Please check the rules for animal transport in advance. This way, you ensure a safe and pleasant journey for your dog.
Please note these instructions when taking your assistance dog with you:
No, there are no additional charges for trained assistance dogs.
Your dog should be trained by organizations like Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF). For flights to and from the USA, you need the "Service Animal Form" from the US Department of Transportation. For flights over 8 hours, you'll also need the "Relief Attestation" form. Make sure you prepare these documents before your trip.