Payment

We accept euros (EUR), US dollars (USD), British pounds (GBP), Swiss francs (CHF), and Canadian dollars (CAD).

If your credit card is declined at the time of payment, please contact your bank. Only the bank that issued your credit card can inform you of the reason for the rejection. You can usually find your bank's phone number on the back of your credit card or online.

Possible reasons for rejection

• 3D Secure authentication: 3D Secure authentication is required for payment by credit card on our website. Your credit card must be activated for 3D Secure authentication and authentication must be successfully completed during the payment process on your bank's website.
• Possible security restrictions: Your bank may have registered unexpected activities on your card. These include first-time orders and orders with a high value, regardless of existing funds or your credit limit. Your bank may require your verbal consent to continue the transaction.
• Withdrawal and purchase limit: Most banks grant the credit card holder a certain limit on how much money can be charged or withdrawn in one day. If you exceed this daily limit, your bank may block your account for further transactions. You may need to submit a request to increase your daily limit in order to complete the transaction.
• Authorisations: Some banks maintain authorisations for seven to ten business days. If your payment is rejected due to a lack of credit, please contact your bank to clarify whether the reserved amounts are authorisations.
• Payment information: Check the payment information you provided when you made your booking. You may have received a new credit card with a new expiry date.

After booking, Condor will send you a booking confirmation, which also serves as your invoice. You'll also receive the booking confirmation and the invoice via email.

If you booked your flight online, we'll send your booking confirmation to the email address you provided. This is suitable for submission to the tax office.

You can use the following credit cards on our website for your online booking: VISA Card, Mastercard Prepaid, Mastercard Credit, JCB, Diners Club, Discover, UATP.

Yes, you can use your credit card to pay for up to 9 passengers at once.

If your credit card is declined during payment, we'll let you know right away with an error message. You can then repeat your booking or select a different credit card for payment.

Yes, we use the secure SSL method for transmitting payment data.

This depends which fare conditions you chose when booking. Please check the cancellation and refund policies of your fare.

Refunds are processed depending on the payment method and the bank. It usually takes 5 to 7 business days. If fees apply, you will have to pay them.

The credit can only be redeemed for flight ticket bookings.

Yes, you can redeem the remaining balance for other flights using the same credit code.

You keep the excess credit. You can then redeem the remaining amount for another flight.

Your flight credit stays valid for 18 months. This period starts from the date of issuance. You can redeem it anytime within these 18 months.

You can pay for our internet packages with all major credit cards. Alternatively, you can also make a payment directly via Apple Pay.

Currently, we unfortunately do not offer gift vouchers for flight bookings.