You can call our service hotline 24/7. You can also contact us via WhatsApp or email. You can find all contact options under Help and Contact.
Yes, you can message us via WhatsApp. This way, you can reach our Customer Service 24 hours a day and get direct answers to your questions and concerns.
Your issue is important to us! Please use our contact form for your complaint or issue.
To handle your request, we need your booking number. You'll find this on your booking confirmation.
If you haven't booked directly with Condor, select your tour operator in the corresponding field. If your tour operator is not listed here, please choose "Other".
If you booked your Condor flight through the American Express travel service, please contact American Express directly. You can reach the service hotline by phone 24/7 at +49 (0) 69 97973030. More information about the partnership between Condor and American Express can be found at: https://www.amex-kreditkarten.de/infocenter/benefit-portal/platinum-card/articles/ihr-platinum-vorteil-bei-condor.
The EU Air Safety List (colloquially also called the "blacklist" or "EU Blacklist") is a list of companies compiled by the European Commission. The goal is to keep the European airspace secure. It was published for the first time on 23 June 2006. Certain companies are completely banned from flying in Europe. Others have specific restrictions.
You can find more information here.