Yes, Condor offers its passengers a Wi-Fi connection with FlyConnect. This lets you surf the internet and chat during the flight – depending on the package you book.
Condor FlyConnect is our own Wi-Fi service available during the flight. With FlyConnect, you can surf the internet, check your emails, use social media and much more.
Our onboard entertainment offers you movies, tv shows, music, and games. You can view our program here before departure and select your favourite movie.
Yes, you can purchase internet packages via FlyConnect to surf the internet, send emails, or use messaging services during your flight.
Using entertainment services via FlyConnect is free for you.
No, FlyConnect is completely browser-based. You don't need an app or to register.
FlyConnect is only available on flights with our modern Airbus A32xneo and A330neo fleet — on long-haul, short-haul, and medium-haul flights.
Yes, there is plenty of variety for children in our entertainment programme for short- and medium-haul flights. With a large selection of films and cinema classics from Walt Disney, we guarantee that young passengers will be thoroughly entertained on their next trip.
Of course, you can use your smartphone, smartwatch, laptop, and so on during the flight. However, you need to have airplane mode switched on.
If you don’t want to stay offline, just connect to our on board Wi-Fi.
As a rule, devices that could interfere with the aircraft's electronics must not be used on board. These include, among others, devices with a transmission function. You can find an overview here of which devices can be used on board.
Condor FlyConnect offers various packages with different services:
You can find the included services and prices of the packages here.
To connect to Condor FlyConnect, you need a Wi-Fi-enabled device. As soon as the aircraft has reached a cruising altitude, activate Wi-Fi and select the FlyConnect network.
Yes, you can change your device and continue to use the FlyConnect service. On long-haul flights (with A330neo aircraft), you will receive login details after purchase, which you can also use to log in on other devices. You will then be automatically logged out on the original device.
It is also possible to change devices on short- and medium-haul flights (with A320neo or A321neo aircraft). To do this, you must click on "Transfer WiFi" in the FlyConnect portal using your other device and then enter the email address you provided when purchasing the Internet package. Once the system has found your purchased Internet package, you can activate it on the new device. You will then be automatically logged out on the original device.
You can pay for our internet packages with all major credit cards. Alternatively, you can also make a payment directly via Apple Pay.
No, you can only watch movies and series during the flight. As the entertainment programme is not stored on your device, the content is only available to you during your time on board.
The following support is available for long-haul internet packages (A330neo with FlyConnect):
Email: hotspotservice@telekom.de
Within the EU countries, Norway, Switzerland, the USA, Canada, Japan, China, South Africa and New Zealand:
Phone: 0800 8687 8687 (toll-free)
From all other countries:
Phone: +49 228 939 2000 (Rate per minute depends on the country)
The following support applies to short- and medium-haul internet packages (A32xneo with FlyConnect):
Our customer service team is available 24/7, 365 days a year. If you need to contact customer service during your flight, you have two options: you can read the FAQs or go directly to the chat to get help. On the ground, you will receive additional support via chat, email or telephone.
Email: support@wifionboard.com
Phone: +44-808-234-6774 (UK toll-free)
Phone: 0800 1802125 (toll-free in Germany)
Chat and phone support are offered in English, French, Spanish and Portuguese, while email support is only available in German.
For the best experience, we recommend using Safari or Chrome. There may be restrictions with other browsers.
At the moment, we have no charging facilities on our short- and medium-haul flights. We therefore recommend that you charge your device's battery before your flight if you want to use FlyStream, or take a power bank in your carry-on baggage.
No, you just need to switch your device to flight mode and follow our instructions on how to set it up.
You can find your download access under "My trip", in the online check-in section and in your mobile boarding pass confirmation email 24 hours before departure. In the Media Box, click on the cover of your desired eJournals and confirm the download. You can use your available quota throughout the entire trip or all at once.
If you're having trouble accessing your eJournals, please try using a different browser. If the problem persists, we recommend clearing your browser's cache. You can usually find this option in the internet settings of your browser. If your download is interrupted, you can select and download the same eJournal again without using an additional download or incurring any costs.
The number of eJournals available per flight corresponds to your travel class:
Yes, you can download additional eJournals for a fee from the Condor Media Library. This works even if you haven't booked a flight yet. You can find more information and a link to the digital reading offer on the page for our eJournal offer.
To download your selected eJournal as a PDF to your Android device, click "Read Now" under the title. On most devices, the document is now automatically downloaded and is located in your local 'Downloads' folder. You can now open the document in this folder with a single click.
When the PDF document is opened in the browser, you can save the PDF file locally by clicking on the "Save" icon (usually represented by a "floppy disk"). You'll then find the publication in your "Downloads" folder.
To save a title as a PDF on your iOS device, open the eJournal and tap the share icon at the bottom of the screen. A menu bar opens. Tap the icon "Books". The document will now be automatically saved in Apple Books.
Once you've downloaded a Condor eJournal, it'll stay permanently stored on your device. This means you can read it as long as you want - there is no limit. You can access your downloaded eJournals even after your trip ends.