Payment

We accept euros (EUR), US dollars (USD), British pounds (GBP), Swiss francs (CHF) and Canadian dollars (CAD).

If your credit card is declined at the time of payment, please contact your bank. Only the bank that issued your credit card can tell you why it was rejected. You can usually find your bank's telephone number on the back of your credit card or online.

Possible reasons for rejection

• 3D Secure authentication: 3D Secure authentication is required for payment by credit card on our website. Your credit card must be activated for 3D Secure authentication, and authentication must be successfully completed during the payment process on your bank's website.
• Potential security restrictions: Your bank may have detected unexpected activity on your card. These include first-time orders and orders with a high value, regardless of the cover available or credit limit. Your bank may require your verbal consent to continue the transaction.
• Withdrawal and purchase limit: Most banks grant the credit card holder a certain limit on how much money can be spent or withdrawn in one day. If you exceed this daily limit, your bank may block your account for further transactions. You might need to ask them to increase the daily limit so that the transaction can be completed.
• Authorizations: Some banks maintain authorizations for seven to ten business days. If your payment is rejected due to a lack of credit, please contact your bank to clarify whether the reserved amounts are authorizations.
• Payment information: Check the payment information you provided when you made your booking. You may have received a new credit card with a new expiration date.

After booking, you will receive a booking confirmation from Condor, which is also your invoice. You will also receive the booking confirmation and invoice by email.

If you booked your flight online, we will send your booking confirmation to the email address you provided. This is suitable for submission to the tax authorities.

You can use the following credit cards on our website for your online booking: VISA Card, Mastercard Prepaid, Mastercard Credit, JCB, Diners Club, Discover and UATP.

Yes, you can use your credit card to pay for up to 9 passengers at once.

If your credit card is declined during payment, we'll let you know right away with an error message. You can then try booking again or select a different credit card for payment.

Yes, we use the secure SSL procedure to transmit payment data.

This depends on the fare conditions you selected when booking. Please check the cancellation and refund conditions of your fare.

Refund processing depends on the payment method and the bank. It usually takes 5 to 7 working days. You are responsible for paying any fees.

The credit can only be redeemed for flight bookings.

Yes, you can redeem the remaining amount for other flights using the same credit code.

You keep the excess balance. You can then redeem the remaining amount for another flight.

Your flight credit remains valid for 18 months from the date of issue. You can redeem it at any time within these 18 months.

You can pay for our internet packages with all major credit cards. Alternatively, you can also pay directly with Apple Pay.

Unfortunately, we do not currently offer gift vouchers for flight bookings.