Left something behind on a Condor flight? Contact the lost property office at your arrival airport. Upon arrival in the USA or Canada, a Condor employee will assist you in the arrivals or customs area. You can also inquire at Condor check-in counters during opening hours. Airports usually store lost items for up to 4 weeks. If your item has not been found, please fill in this form and send it to the lost property office at your arrival airport.
We're sorry that your baggage didn't arrive with you at the airport.
You now have the following options:
Did your baggage arrive damaged? We're sorry! We are happy to help you. Report the damage to us first so we can handle it.
You can go to the Condor Lost and Found counter at the airport and talk to our staff there. Alternatively, you can report the damage online. This is possible up to 5 days after your flight. Find all the details here.
The Lost and Found office is typically located in the baggage claim zone at the airport.
Yes, you can insure your baggage with Condor using HanseMerkur travel insurance. You can add travel insurance directly when booking your Condor flight. If you've already booked, you can add the insurance later. Find more info about travel insurance here.
If your baggage is delayed, we sincerely apologize!
You can buy urgently needed items as long as your baggage hasn't arrived. We'll refund you a portion of these costs back. However, you are obliged to keep the costs relatively low. If you buy something at home, we can't refund it.
When your baggage arrives, we will check your replacement purchases. Please fill out our online form within 21 days. Find out more here.
Please note that the Montreal Convention applies here. We are not liable for certain valuables.
The duration of the process can vary. Our staff at the airports are working as fast as they can to find lost baggage.
Yes, if your baggage has been lost, you're entitled to compensation. This is governed by the Montreal Convention. You can buy necessary items if your suitcase doesn't arrive at your destination. We'll refund you a portion of these costs. You are obliged to keep the costs low. We cannot refund purchases that you make at your place of residence.
Yes, you have to report a damaged piece of luggage within 7 days of arrival. The notification must be submitted in writing to Condor.
Our worldwide service provider, Dolfi 1920 GmbH, is processing your baggage damage claim. This usually takes 14 business days. In urgent cases, for example if you have to leave soon, your application might be prioritized. You can find more information here and on the Dolfi 1920 website at this link.
International passenger rights establish that airlines are responsible for lost baggage. If your baggage is lost with Condor, you can claim compensation.
Valuables and important documents are the responsibility of the traveler and are therefore excluded from liability. This includes jewellery, banknotes, business documents, and samples. This also includes passports and medication. Fragile and perishable items also fall into this category. We recommend you always carry these items yourself. They should not be placed in checked baggage.
If your baggage is lost, log in to our Self-Service using your reference number and your name. You can check the current search status or make changes there. Please prepare the following documents:
Even though everything usually goes smoothly, sometimes a piece of baggage can be lost or damaged. If this happened to you, we're really sorry! Find all the important information about liability for damage or loss of baggage here.
If your baggage isn't found despite our efforts, it'll be considered lost after 21 days. In this case, you are entitled to compensation according to the provisions of the Montreal Convention.