Accessibility Statement

General Service Description

The website www.condor.com is the central online portal of the airline Condor and offers numerous services related to air travel. The main focus is on flight booking: you can search for flights, compare prices, and book directly. Additional services such as seat reservations, baggage options, or special meals can be easily added. You can also manage existing bookings, online check-in and download boarding passes.

Additionally, the website provides information on travel destinations, offers, entry requirements, and baggage policies. A customer service hub offers contact options, FAQs, and support. The page is clearly and responsively designed, making it easy to use on various devices. It is available in several languages and offers intuitive navigation, a search function and the option to manage bookings yourself via a customer account.

Special attention has been paid to accessibility: the content is clearly formulated, the font size can be adjusted, and high-contrast displays are available. The website can be used with screen readers and meets the requirements of the Barrierefreie Informationstechnikverordnung (BITV) [German Accessibility Guidelines for Public Sector Websites] and the Barrierefreiheitsgesetz (BFSG) [German Accessibility Act]. Special information and services are available for passengers with special needs, such as transporting wheelchairs, medical equipment, or assistance dogs. The customer service is trained and offers individual support.

You can reach us at:

Condor Flugdienst GmbH
An der Gehespitz 50
63263 Neu-Isenburg

+49 (0) 6171 69889 88

Agreement status

In accordance with the Barrier-Free Accessibility Act (BFGS), derived from the European Accessibility Act (EAA), our standard for accessibility is WCAG 2.1. at Level AA, as well as the harmonized standard EN 301 549, version 3.2.1.

The Web Content Accessibility Guidelines (WCAG) and EN 301 549 are a series of standards designed to ensure accessibility for individuals with disabilities.

Our website is partially compliant with these guidelines. This means that some parts of the content do not yet comply with the accessibility standard.

Inaccessible content

The following content is not accessible or only partially accessible:

• Some text and individual icon buttons have poor color contrast.
• The keyboard focus is not always apparent.
• The visible label of an input field is not always the same label used by assistive technologies.
• The heading hierarchy isn't always chronological. However, the context of the content is clear.
• Hidden elements in the flight results can be navigated with the screen reader.
• In the seat selection process, screen reader users receive no feedback indicating that a seat has been selected. The selected seat is available in text format.
• In the Condor Card selection, there is no feedback on whether the dropdown element is expanded or collapsed.
• In forms, the only distinction between a selected and an unselected element is the color.
• The tooltip indicating which fields are still missing in a form is not communicated to screen readers.
• Decorative images or icons are not consistently hidden from assistive technologies (e.g. screen readers).
• In the checkout, the button for the shopping cart overview cannot be activated using the keyboard. The shopping cart overview can be viewed in other ways.
• Some images have insufficient image descriptions.
• Some images for conveying information have poor color contrast.
• On the mobile booking page, the search dialog opens when the keyboard is focused, rather than after keyboard input. Alternatively, you can use the search on the home page.
• Embedded content using <iframe> isn't always labeled.

We are working to remove these barriers as much as possible. Some functions will be replaced with the new relaunch.

Content outside the scope of application

Recorded time-based media and PDFs published before 28 June 2025 are exempt from the Accessibility Strengthening Act. We are committed to making these accessible when re-creating them.

Outlook

We are working flat out on a relaunch of the website, which was designed with accessibility in mind from the beginning. By adapting our development process to new conditions or requirements, we aim to make our website accessible to everyone, regardless of their individual abilities.

Report a problem

If you run into any issues not listed on this page, or if you think we don't meet accessibility requirements, contact us.

Creation of this accessibility statement

This statement was created on 27th June 2025. The basis was a representative sample taken by an external service provider according to the criteria of the BITV test. The statement will be updated regularly as part of our ongoing development.

Competent market surveillance authority

The Market Surveillance Authority (Marktüberwachungsstelle) of the federal states responsible for the accessibility of products and services (MLBF) in Magdeburg (Saxony-Anhalt) is responsible for this.

You can reach them at:

Marktüberwachungsstelle
c/o Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung Sachsen-Anhalt
Postfach 39 11 55
39135 Magdeburg

Telefon: (+49) 0391 567 4530
E-Mail: MLBF@ms.sachsen-anhalt.de