Yes, Condor offers its passengers with FlyConnect a Wi-Fi connection. This will allow you to surf the internet and send messages during the flight, depending on the package you book.
Condor FlyConnect is our Wi-Fi service, which is available during the flight. With FlyConnect, you can surf the internet, check emails, use social media and much more.
Our on-board entertainment offers you movies, series, music and games. You can view our offering here before departure and choose your favorite movie.
Yes, you can purchase internet packages through FlyConnect to surf the internet, send emails or use messaging services during your flight.
It's free to use entertainment services via FlyConnect.
No, FlyConnect is entirely browser-based. You don't need to download an app or to register.
FlyConnect is only available on flights with our modern Airbus A32xneo and A330neo fleet — on long-haul, short-haul and medium-haul flights.
Yes, there is plenty of variety for children in our entertainment program on short and medium-haul flights. Our large selection of films and cinema classics from Walt Disney or the series highlight "Simsala Grimm" guarantee the best entertainment for little passengers on their next trip.
Of course, you are welcome to use your smartphone, smartwatch, laptop, etc. during the flight. However, you must have airplane mode turned on.
If you don't want to stay offline, simply connect to our onboard Wi-Fi.
As a general rule, devices that could interfere with the on-board electronics must not be used on board. These include devices with a transmitting function. Here you will find a list of devices that can be used on board.
Condor FlyConnect offers various packages with different services:
You can find services and prices included in the packages here.
To connect to Condor FlyConnect, you need a Wi-Fi-enabled device. As soon as the aircraft has reached a cruising altitude, you can activate the Wi-Fi and select the FlyConnect network.
Yes, you can switch devices and continue to use the FlyConnect service. On long-haul routes (with A330neo aircraft), you'll receive login details after purchase, which you can also use to log in on other devices. You'll then be automatically logged out on the original device.
You can also switch device on short and medium-haul flights (with A320neo or A321neo aircraft). To do this, you need to click on "Transfer WiFi" in the FlyConnect portal using your other device and then enter the email address you used when purchasing the internet package. As soon as the system has found your purchased internet package, you can activate it on the new device. You'll then be automatically logged out on the original device
You can pay for our internet packages with all major credit cards. Alternatively, you can also pay directly with Apple Pay.
No, you can only watch the movies and TV Shows during the flight. As the entertainment program is not stored on your device, the content is only available to you while you are on board.
The following support is available for long-haul internet packages (A330neo with FlyConnect):
Email: hotspotservice@telekom.de
Within EU countries, Norway, Switzerland, USA, Canada, Japan, China, South Africa and New Zealand:
Phone: 0800 8687 8687 (toll-free)
From all other countries:
Phone: +49 228 939 2000 (price per minute varies by country)
The following support applies to short- and medium-haul internet packages (A32xneo with FlyConnect):
The customer service team is available 24/7, 365 days a year. If you need to contact customer service during your flight, you have two options: you can read the FAQs or go directly to the chat to get help. On the ground, you will be offered additional support via chat, email or telephone.
Email: support@wifionboard.com
Phone: +44-808-234-6774 (UK toll-free)
Phone: 0800 1802125 (Germany toll-free)
Chat and phone support are offered in English, French, Spanish and Portuguese, while email support is only available in German.
For the best experience, we recommend using Safari or Chrome. There may be restrictions with other browsers.
At the moment, we do not have charging facilities on our short and medium-haul flights. We therefore recommend that you charge your device's battery before the flight if you want to use FlyStream, or take a power bank with you that you can carry in your carry-on baggage.
No, you just need to switch your device to flight mode and follow our instructions on how to set it up.
Access downloads at “My trip”, via online check-in and via your mobile boarding pass confirmation email 24 hours before departure. In the Media Box, click on the cover of your chosen eJournal and confirm the download. You can use your available quota over the course of your entire journey or all at once.
If you're having trouble accessing your eJournals, please try using a different browser. If the problem persists, we recommend clearing your browser cache. You usually find this option in your browser's internet settings. If your download is interrupted, you can select and download the same eJournal again without using an additional download or incurring any costs.
The number of eJournals available per flight corresponds to your travel class:
Yes, you can download additional eJournals for a fee via the Condor Media Library. This works even if you haven't booked a flight yet. You can find more information and a link to the digital reading offer on the page about our eJournal offer.
To download your selected eJournal as a PDF to your Android device, click "Read Now" under the title. On most devices, the document will now automatically download and be in your local 'Downloads' folder. You can now open the document in this folder with a single click.
When the PDF document is opened in the browser, you can save the PDF file locally by clicking on the "Save" icon (usually represented by a "floppy disk"). You'll then find the publication in your "Downloads" folder.
To save a title as a PDF on your iOS device, open the eJournal and tap the share icon at the bottom of the screen. A menu bar opens. Tap the "Books" icon. The document is now automatically saved in Apple Books.
Once you've downloaded a Condor eJournal, it'll stay on your device permanently. This means you can read it for as long as you like – there is no limit. Even after your trip ends, you can access your downloaded eJournals.