If your flight with Condor is canceled, you have two options: You can either get a refund for the ticket. Or you can choose another flight to your destination.
You can apply for compensation directly using our contact form . You are entitled to compensation if your arrival is delayed by more than 3 hours.
Condor does not have to pay compensation if the delay or cancellation is due to exceptional circumstances that Condor cannot control. These include bad weather and strikes outside of Condor.
In the event of delays of more than five hours, you have the right to cancel your flight. You can then claim a refund for the flight, including any return flight forming part of the same booking if you choose not to return. For shorter delays of 3 hours or more on arrival, you will receive compensation or vouchers from Condor, but are not entitled to the full fare.
Yes, according to Regulation (EC) No 261/2004, you are entitled to certain assistance if your flight is delayed. This may include an overnight stay in a hotel. You are entitled to assistance in the following cases:
On our website under "Passenger rights", you will find all the regulations on what rights you have in the event of delays of 2 hours or more, overbookings or cancellations.
Regulation (EC) No 261/2004 regulates the rights of air passengers in the event of delays, cancellations and denied boarding. It applies to all flights departing from and/or landing in the EU and operated by an airline based in the EU. This regulation ensures that passengers receive assistance and, if applicable, financial compensation.
Claims under EU Regulation 261/2004 expire three years from the end of the year in which the flight was scheduled to land.
Yes. If you would like a refund of the ticket price, simply call our customer service line.
Passengers traveling to or departing from the USA or Canada are protected by the authorities and regulations of these countries.
The Tarmac Delay Plan applies to US flights. You can find it at this link.
There are special conditions for Canadian flights based on the Air Passenger Protection Regulations. You can read them here.
Yes, you can cancel your flight, even if it is part of a package trip. However, the terms and conditions of the package trip apply. This means you may have to pay high cancellation costs for other package services such as hotel or transfer if you cancel your flight.
If your flight is delayed by more than three hours, you can receive up to 600 euros in compensation. The amount varies depending on the flight route and the reason for the delay. There is no entitlement to compensation for strikes, bad weather or exceptional circumstances. You can find your rights as a passenger here.
The responsibility depends on the type of your booking. If you booked all flights together, the first airline is usually responsible. For individual bookings, you are responsible yourself for making your connecting flight.
DBC stands for Denied Boarding Compensation. Airlines issue this form if a passenger is unable to board a flight even though they meet all the necessary requirements, for example if the flight is canceled. It is based on the Air Passengers Rights Regulation 2004 (Regulation (EC) No 261/2004), which protects passengers in the event of delays or cancellations. This regulation also determines when passengers may receive compensation.
The DBC form is issued in very specific cases by Condor check-in at the airport. To receive your compensation, you must send the form to the customer service. For this purpose, you may use our contact form.
Please fill out the DBC form carefully. Then send it to our Customer Service. Please use the contact form. Our experts will review your case. They will contact you promptly to discuss the next steps.