Booking and requesting assistance

Booking special assistance up to 48 hours before departure:

• Book your wheelchair assistance online via Manage My Booking
• For any other Special Assistance write us by using our online form
• Or call our customer contact centre on +49(0)6171 6988978

Complaints & Compensation

If you are not satisfied with the service you have booked please contact our colleagues from the Service Center.

If your luggage or mobility aid has been damaged please click here.