My trip

You can call our service hotline 24/7. You can also contact us via WhatsApp or email. You can find all contact options under Help and Contact.

Yes, you can message us via WhatsApp. This way, you can reach our Customer Service 24 hours a day and get direct answers to your questions and concerns.

Extras have specific deadlines that they need to be booked by. We've put together an overview for you here:

• Up to 48 hours before departure: seat, pet in the cargo hold, unaccompanied minor services, mobility services
• Up to 24 hours before departure: meals, pet in the cabin.
• Up to 8 hours before departure: luggage, sports equipment
• Up to 3 hours before departure: Rail&Fly
• No deadline: Priority Package