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Complaint about the flight you have undertaken

Were you dissatisfied with your flight? Please accept our apologies. We are at your disposal, of course, should you have any complaints and grievances.

Please select an operator.
Please enter your booking number.
Please enter the fight date (DD.MM.YYYY).
Please enter a valid date for the outbound flight (DD.MM.YYYY).
Please enter a valid date for the return flight (DD.MM.YYYY).
Please enter your flight number (e.g. DE 2692).
Please enter the number of the outbound flight (e.g. DE 1234).
Please give the route (e.g. Frankfurt-Majorca).
Please select the main reason for your complaint.
UNKNOWN
Please enter your last name.
Please enter your first name.
Please enter your street.
Please enter your house number.
Please enter your zip code or check your entry.
Please enter your place of residence (city).
Please enter your email address or check your entry.
Please enter your place of residence (country).
Please enter a message.

Flight data

Fields marked with * must be completed.

Add attachment

Please ensure that you only use one of the following formats: JPG, DOC or PDF. You can attach a maximum of 3 files. The maximum total size of all the files taken together must not exceed 10 MB.

Your concern

Please select the reason for your complaint here. If you have more than one reason for complaining, please tell us the main reason.*

Flight delayed for more than 3 hours

Flight delayed for less than 3 hours

DBC form received (please upload as attachment)

Business Class

Premium Class

Baggage

Excess baggage

Other

Personal data

Any personal data that we collect will only be used to process your enquiry, and will be safely and securely stored.

Hotline

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