Please contact us in the case of lost baggage, lost hand baggage or loss of baggage contents. You can report lost baggage here:
Loss of Baggage Contents
The loss of baggage contents must be reported immediately, but no later than within 7 days, to the Customer Service Department. To report the loss, please complete the following form:
Are contents of your baggage missing? Report loss of baggage contents
If contents of your checked baggage are missing, we must receive a written notification immediately, but no later than within 7 days or in the case of delayed baggage, no later than within 21 days, after the baggage has been returned to you. To report lost contents or damaged baggage, please complete the damaged baggage form:
Are entire pieces of baggage missing? Report loss of baggage contents
Missing items will be reimbursed within the limit of the legal maximum liability, after verification. However, we do not assume liability for valuables as well as jewellery, camera equipment, electronic devices, documents or medications!
The decisive date in all cases is the date on which the information was submitted to our Customer Service Department or our contractual partners Dolfi 1920 GmbH or FGS Frankfurt. The issuance of a PIR does not constitute adherence to the deadlines specified above. Our partners will make every effort to support and assist you with this matter.
Lost Hand Baggage
If you accidentally leave something on a Condor plane, please contact the Lost & Found counter at your arrival airport. After a storage period of two to four weeks, lost property is sent to Condor. After this period has elapsed, please fill in the form below and send it to us by postal mail or fax or as a scanned e-mail attachment. Please be aware that we are not able to process your request without this completed and signed form.