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An Alpine flight over town, country and water

On November 10, 2013, Condor's popular sightseeing flight over the Alps took to the air as part of the Stuttgart Airport Festival. Heavy cloud cover meant that the 174 passengers on board the Airbus A320 flew from Stuttgart to Milan, enjoying a rather special kind of sightseeing trip with views over Milan Cathedral and the Castello Sforzesco. The Alps of South Tyrol offered glimpses of the Ulten Valley that stretches from the Stelvio Pass to Lana and boasts the 3343 meter high Eggenspitze and the Zoggler Reservoir. The return flight to Stuttgart started with a staggering Alpine panorama in Tyrol, a view of the 2404 meter high Nockspitze and impressions of Innsbruck and the Inn Valley.

At Stuttgart Airport, the passengers enjoyed the promised special flight maneuver, a so-called low approach (flying over the runway at about 30 meters), followed by a go-around and then a safe landing after a flight lasting almost two hours.

In charge of on-board safety and service were Purser Jörg Just and Condor Flight Attendant colleagues Sabine Opalka, Eva-Katharina Schnaidt and Julia Seibold; seated in the cockpit were First Officer Heiko Schmid and Copilot Bernd Krohme, with Captain Uli Frisch. Bernd Krohme acted as the tour guide for the sightseeing flight.

Condor – Born to fly with the heart

Condor has been a leading leisure airline for many years. Since 1956, we have been flying passengers to the most beautiful holiday destinations all over the world. Our employees put their hearts into every flight – this is what we call the Condor spirit. This lets our customers’ holiday start as soon as they board their flight and makes us Germany’s most popular airline.

As the first leisure airline in Europe, we are proud to belong to a wider family of travel pioneers, the Thomas Cook Group. To express our mutual identity and establish closer ties with other like-minded companies, we are uniting under a common symbol: a sunny heart.
We live by the values expressed by the heart – trusted, personal and innovative.
The heart will follow our customers throughout their journey – from initial enquiry, aboard of our aircrafts, during their stay and all the way home. It will simplify their choices by offering flexibility, give assurance and provide a visual reminder that they are well looked after.

Janosch and Condor support BILD hilft e.V. “Ein Herz für Kinder”

There is always a reason to do something good. With this motto in mind, Janosch and Condor are supporting the well-known German aid organization BILD hilft e.V. “Ein Herz für Kinder” with a large-scale fundraising campaign.
Condor will be supporting this organization by donating a percentage of our earnings from ticket sales and the revenue of numerous special promotions for good causes. Part of the special promotion will be an airplane model auction with our special Janosch livery, for which all proceeds will go to “Ein Herz für Kinder”.
In order to draw attention to our promotions, Tigerduck and friends are “flying” through our Condor websites, smiling from the body of our aircraft, and spreading cheer and happiness on board.
One Boeing 767-300 with the Janosch cartoon characters on its fuselage will be flying around the world to attract attention. All other planes will receive a corresponding logo and a Janosch character within the Condor logo.

Condor rated "good" in airline test

According to a relevant study carried out by "Reise & Preise" magazine, Condor is one of the best leisure carriers in Europe (issue 2-2013). The in-flight service and seat comfort of European scheduled airlines and leisure carriers were put to the test on shorthaul and mediumhaul routes.

Price transparency in flight bookings with regard to payments and charges were also included in the evaluation, as were baggage conditions, seat comfort and entertainment options during the flight. Condor has improved seat comfort, continues to serve non-alcoholic beverages, and dispenses free meals and snacks. This means that passengers enjoy a high level of comfort.

Thanks to the good results achieved for performance, service and customer friendliness, but most importantly, because there are no hidden costs for the customer in Condor flight bookings, the leisure carrier was awarded the Fair Play seal of quality by "Reise & Preise". This seal of quality pays tribute to airlines such as Condor, who treat their customers fairly and honestly. Condor is a test winner, as "very good", the highest mark, was not awarded.

Condor and WestJet agree on interline partnership

Condor and the Canadian airline WestJet have agreed on an interline partnership and will now offer customers connecting flights to 17 destinations in Canada. These easy connections increase the frequency of flights to existing Condor destinations in Canada.

Beginning in early May, Condor passengers will have the convenient option of flying via our Condor destinations Halifax, Toronto, Calgary, Vancouver and Whitehorse with WestJet to Frankfurt in Germany and beyond. WestJet and Condor are now offering connections from: Edmonton, Regina, Saskatoon, Kelowna, Moncton, Montreal, Ottawa, Prince George, St. John's, Thunder Bay, Victoria and Winnipeg. Flights from these cities to Frankfurt and beyond can be booked on this website or through any travel agency.

Globus Awards: Condor is number one

Condor provides an outstanding service to travel agents. This was the result of a vote among the staff of around 700 agencies. The deserved reward: one of the coveted Globus Awards from "touristik aktuell"

The Globus Awards ceremony for the best travel agency service was held on January 31, 2013 at the Maritim Hotel in Frankfurt. Condor took first place among the airlines, followed by Emirates and Lufthansa. A particularly positive view was taken of the fair, code sharing partnership system for flight bookings, which always focuses on the interests of the shared customer.

"I am delighted that Condor has been given this award", says Sales Manager Uwe Klenovsky. "This is thanks to the tireless work of our field service, group department, sales service teams and the Customer Contact Center, and I could not be more proud. This positive feedback shows that as a company, we are close to our sales partners in B2B marketing, and we jointly sell a great many flights together. It is our aim to make flying with Condor the best choice for a booking, wherever our shared customers are looking to fly. If travel agency staff know that they have a good working relationship with Condor, they will advise their customers accordingly, so that they fly with Condor wherever possible. We could see this quite clearly last year, from the excellent booking figures for third-party sales."

Condor had already been given the seal of approval in December 2012, with a "very good" quality rating in a customer satisfaction survey carried out by the Deutsches Institut für Servicequalität (DISQ) and according to the "Brand Index Top-Performer 2012" rankings, Condor is one of the most popular German brands.

Condor comes out on top for customer satisfaction

In a customer satisfaction survey, Condor was the only airline awarded "very good" as a seal of approval for their test rating. The survey was carried out by the Deutsches Institut für Servicequalität (DISQ), on behalf of the news channel n-tv. An online panel of around 1,200 people gave their assessment of the airlines they had flown with during the past year.

Success across the board! Condor was given a positive rating in all categories. A "good" mark for service and flight availability – and even a "very good" for reliability, safety and price/performance ratio. There were also very few complaints.

Rainer Kröpke, Product Management & Marketing Manager: "We are delighted that our passengers have given us such a positive rating. It shows that the thinking behind our concept is just right, that tradition, a high level of service and an interesting and varied program of entertainment are what is required and we will continue to offer our customers the choice of upgrading the service, with our Premium Menus and our Premium Economy and Comfort Class."

Flying high on Alpine flights

On November 18 it was time once again for the popular Condor sightseeing flight over the Alps, as part of the Stuttgart Airport Travel Festival. Retro-jet "Hans" was ready for take-off at 10:00 and took to the skies right on time. Flying first over Hohenzollern castle towards Arlberg/Ischgl and then on towards South Tyrol. Here there were phenomenal views over Meran and Bozen for passengers to enjoy. Then it was on into the Dolomites, to Cortina d`Ampezzo. Over Austria en route to Lake Tegern, with a view of the Three Peaks and the Grossglockner, as well as Zell am See. Finally, the delighted and enthralled passengers were able to admire the Zugspitze and the Allgäu from above. The flight lasted an hour and a half, with an excellent gate bag providing suitable on-board catering. Alpine flights – always an unforgettable experience!

Condor and the Mexican airline Volaris enter into partnership

Condor is entering into collaboration with the Mexican airline Volaris, making it easy to reach new destinations in Mexico. From October 1, 2012, passengers will be able to fly to Mexico City via the Condor destination of Cancun, and flights will soon be available to Guadalajara, Puebla and Toluca as well.
These collaborations with our partner airlines have allowed us to increase Condor's route network to around 140 international destinations. With Volaris, Condor passengers will be able to enjoy an essentially relaxed and above all time-saving journey to Mexico.