Wheelchair Preparation and Transportation
Due to limited cabin space, passenger-owned wheelchairs may only be transported as checked baggage. However, they do not reduce the passenger's free baggage allowance and will be transported at no extra charge. If the wheelchair cannot physically be loaded, we regret that we will not be able to transport it. If you require the use of a wheelchair, please note our check-in deadlines. Preboarding is offered at most airports.
We provide courtesy wheelchairs on board our aircraft. Please note that our flight attendants are only permitted to provide assistance from your seat to the lavatory door. Any additional assistance can only be provided by a registered companion. Please register your wheelchair in advance (no later than 8 hours prior to departure). If you have any inquiries about the transportation of passenger-owned wheelchairs, please be sure to include information in advance about the size and weight of the wheelchair.
Register a Wheelchair
We will transport electric wheelchairs powered by a dry battery if
- The cables are disconnected from the battery
- The battery terminals have been insulated
- The battery is firmly mounted on the wheelchair
For safety reasons, we do not transport electric wheelchairs with spillable/non-leakproof wet cell batteries. If you have questions about transporting an electric wheelchair, please make sure to provide us with the dimensions and weight of the wheelchair.
Please note: If our Medical Service does not believe that an escort is required, then only a limited number of passengers with special disabilities may travel on a flight without a suitably qualified attendant.